• BSODs
    331 replies, posted
I keep BSODing for the past month it gets really annoying. I thought it fixed itself a couple months ago but it came back. How do I check what's causing it and how to fix it?
Download Memtest 86+ and let that run until completion, if that doesn't report any errors test your hard drive using the test from your HDD's manufacturer. If those 2 tests don't give any errors you'll have to eliminate components one by one, start by pulling out your external devices (Printers, USB sticks ,etc.).
Ok I'll google and download Memtest 86+ right now [editline]31st May 2011[/editline] Also how do I read what the errors the BSODs give me? [editline]31st May 2011[/editline] What do I download? Windows 7 64bit by the way. [url]http://memtest.org/[/url]
Go to event viewer (Start -> Run -> Eventvwr.msc) Open up the "System" Event Log Look for System Failure or Blue Screen events. Open them up, and find the BCC (Bug Check Code). It will be in a hex layout (example: 0x00000050). Just post the event here under [code] tags. BSODs are extremely helpful in pointing out what the problem is.
You want the bootable iso image if you want to burn it to a cd: [url]http://memtest.org/download/4.20/memtest86+-4.20.iso.zip[/url] Or this installer if you want to boot it off of a usb drive: [url]http://memtest.org/download/4.20/memtest86+-4.20.usb.installer.zip[/url]
I don't see "System Event Log"/ I see Windows Logs. Is it that? By the way thanks guys. [editline]31st May 2011[/editline] [QUOTE=Richard Simmons;30163486]Go to event viewer (Start -> Run -> Eventvwr.msc) Open up the "System" Event Log Look for System Failure or Blue Screen events. Open them up, and find the BCC (Bug Check Code). It will be in a hex layout (example: 0x00000050). Just post the event here under [code] tags. BSODs are extremely helpful in pointing out what the problem is.[/QUOTE] [editline]31st May 2011[/editline] Oh I think I found it. How do I post the BCC, it's confusing. [editline]31st May 2011[/editline] Ohp, nevermind hold on BCCs coming right up. [editline]31st May 2011[/editline] [code]Log Name: System Source: Microsoft-Windows-Kernel-Power Date: 5/31/2011 1:23:30 PM Event ID: 41 Task Category: (63) Level: Critical Keywords: (2) User: SYSTEM Computer: Nathan-PC Description: The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly. Event Xml: <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> <System> <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" /> <EventID>41</EventID> <Version>2</Version> <Level>1</Level> <Task>63</Task> <Opcode>0</Opcode> <Keywords>0x8000000000000002</Keywords> <TimeCreated SystemTime="2011-05-31T20:23:30.813222500Z" /> <EventRecordID>458062</EventRecordID> <Correlation /> <Execution ProcessID="4" ThreadID="8" /> <Channel>System</Channel> <Computer>Nathan-PC</Computer> <Security UserID="S-1-5-18" /> </System> <EventData> <Data Name="BugcheckCode">26</Data> <Data Name="BugcheckParameter1">0x41287</Data> <Data Name="BugcheckParameter2">0x30</Data> <Data Name="BugcheckParameter3">0x0</Data> <Data Name="BugcheckParameter4">0x0</Data> <Data Name="SleepInProgress">false</Data> <Data Name="PowerButtonTimestamp">0</Data> </EventData> </Event>[/code] [code]Log Name: System Source: Microsoft-Windows-Kernel-Power Date: 5/31/2011 1:12:39 PM Event ID: 41 Task Category: (63) Level: Critical Keywords: (2) User: SYSTEM Computer: Nathan-PC Description: The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly. Event Xml: <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> <System> <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" /> <EventID>41</EventID> <Version>2</Version> <Level>1</Level> <Task>63</Task> <Opcode>0</Opcode> <Keywords>0x8000000000000002</Keywords> <TimeCreated SystemTime="2011-05-31T20:12:39.747627200Z" /> <EventRecordID>457962</EventRecordID> <Correlation /> <Execution ProcessID="4" ThreadID="8" /> <Channel>System</Channel> <Computer>Nathan-PC</Computer> <Security UserID="S-1-5-18" /> </System> <EventData> <Data Name="BugcheckCode">59</Data> <Data Name="BugcheckParameter1">0xc0000005</Data> <Data Name="BugcheckParameter2">0xfffff80002cd2c25</Data> <Data Name="BugcheckParameter3">0xfffff8800acd56d0</Data> <Data Name="BugcheckParameter4">0x0</Data> <Data Name="SleepInProgress">false</Data> <Data Name="PowerButtonTimestamp">0</Data> </EventData> </Event>[/code] [b]Those are the last two. Also here are some from last month.[/b] [code]Log Name: System Source: Microsoft-Windows-Kernel-Power Date: 4/30/2011 3:15:22 PM Event ID: 41 Task Category: (63) Level: Critical Keywords: (2) User: SYSTEM Computer: Nathan-PC Description: The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly. Event Xml: <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> <System> <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" /> <EventID>41</EventID> <Version>2</Version> <Level>1</Level> <Task>63</Task> <Opcode>0</Opcode> <Keywords>0x8000000000000002</Keywords> <TimeCreated SystemTime="2011-04-30T22:15:22.019211900Z" /> <EventRecordID>438758</EventRecordID> <Correlation /> <Execution ProcessID="4" ThreadID="8" /> <Channel>System</Channel> <Computer>Nathan-PC</Computer> <Security UserID="S-1-5-18" /> </System> <EventData> <Data Name="BugcheckCode">0</Data> <Data Name="BugcheckParameter1">0x0</Data> <Data Name="BugcheckParameter2">0x0</Data> <Data Name="BugcheckParameter3">0x0</Data> <Data Name="BugcheckParameter4">0x0</Data> <Data Name="SleepInProgress">false</Data> <Data Name="PowerButtonTimestamp">0</Data> </EventData> </Event>[/code] [code]Log Name: System Source: Microsoft-Windows-Kernel-Power Date: 4/29/2011 10:20:50 AM Event ID: 41 Task Category: (63) Level: Critical Keywords: (2) User: SYSTEM Computer: Nathan-PC Description: The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly. Event Xml: <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> <System> <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" /> <EventID>41</EventID> <Version>2</Version> <Level>1</Level> <Task>63</Task> <Opcode>0</Opcode> <Keywords>0x8000000000000002</Keywords> <TimeCreated SystemTime="2011-04-29T17:20:50.424812500Z" /> <EventRecordID>437649</EventRecordID> <Correlation /> <Execution ProcessID="4" ThreadID="8" /> <Channel>System</Channel> <Computer>Nathan-PC</Computer> <Security UserID="S-1-5-18" /> </System> <EventData> <Data Name="BugcheckCode">25</Data> <Data Name="BugcheckParameter1">0x20</Data> <Data Name="BugcheckParameter2">0xfffff8a00d1de30f</Data> <Data Name="BugcheckParameter3">0xfffff8a00d1de33f</Data> <Data Name="BugcheckParameter4">0x5030400</Data> <Data Name="SleepInProgress">false</Data> <Data Name="PowerButtonTimestamp">0</Data> </EventData> </Event>[/code]
It appears to be a memory problem. Run memtest as suggested.
[QUOTE=IpHa;30163504]You want the bootable iso image if you want to burn it to a cd: [url]http://memtest.org/download/4.20/memtest86+-4.20.iso.zip[/url] Or this installer if you want to boot it off of a usb drive: [url]http://memtest.org/download/4.20/memtest86+-4.20.usb.installer.zip[/url][/QUOTE] Still confused, I need a flashdrive or something? [editline]31st May 2011[/editline] [QUOTE=Chryseus;30164219]It appears to be a memory problem. Run memtest as suggested.[/QUOTE] Ok
BCC 1: 0x26 : [url=http://msdn.microsoft.com/en-us/library/ff557441(VS.85).aspx]CDFS_FILE_SYSTEM[/url] BCC 2: 0x59 : [url=http://msdn.microsoft.com/en-us/library/ff559061(VS.85).aspx]PINBALL_FILE_SYSTEM[/url] BCC 3: 0x0 : Wtf? BCC 4: 0x25 : [url=http://msdn.microsoft.com/en-us/library/ff557436(VS.85).aspx] NPFS_FILE_SYSTEM[/url] Alright, all of these seem to point at the same general direction, file systems. What I can suggest and ask: Suggestion: Run a CHKDSK on your drive. Go to Start -> Run -> CMD (With Administrative Access) Type in: Chkdsk C: /f It will tell you it could not lock the drive because its in use, and if you would like to schedule a check disk on reboot. Hit "y" and then Enter. Restart the PC afterwards. Suggestion 2: Run a performance/reliability test on your PC. If you're on 7 (Im currently on XP so I have to do this off my head here...), you can find this under the performance & reliability applet in the control panel. There should be a "test system reliability" or something like that on that page. Dump the XML logs here, or on pastebin. Question: How much RAM do you have in your system, and how much is available? You can find these 2 answers in System Properties (Right click on "Computer" and go down to Properties) for total RAM, and check the Task Manager Performance tab on how much is being used. Question 2: How much paging file do you have? This will also be listed under the performance tab.
I'm doing Suggestion 1 right now. [editline]31st May 2011[/editline] Oh and I can post a Speccy if you guys want. [editline]31st May 2011[/editline] Actually I'll just list it off the top of my head. Phenom II X4 955 GTS 250 512 MB 4 GB DDR3 1333 MHz RAM [editline]31st May 2011[/editline] Ok I just did the first suggestion Richard, and then it BSOD'd haha :roflolmao: [editline]31st May 2011[/editline] Ok now it's checking the drive as we speak. Sorry for all the edits, too lazy
Do a SMART test (You can Western Digital Lifeguard (WDLG), Or any other tool supplied by a HDD manufacturer like seagate... or even use speedfan). Compare the results against this: [url=http://en.wikipedia.org/wiki/S.M.A.R.T.]Wikipedia SMART, Values listed towards midsection[/url]
How do I do a SMART test?
With WDLG, you can right click on your harddrive and do a SMART Analysis. The wikipedia article i posted also tells you how to do this and with application listings.
[QUOTE=FalcoLombardi;30165006]How do I do a SMART test?[/QUOTE] [url]http://sourceforge.net/projects/smartmontools/files/smartmontools/5.40/smartmontools-5.40-1.win32-setup.exe/download[/url] Install, open cmd, smartctl -a c: Copy+paste results here
[QUOTE=Darkimmortal;30165290][url]http://sourceforge.net/projects/smartmontools/files/smartmontools/5.40/smartmontools-5.40-1.win32-setup.exe/download[/url] Install, open cmd, smartctl -a c: Copy+paste results here[/QUOTE] Thanks. [editline]31st May 2011[/editline] What the fuck it's not working. [editline]31st May 2011[/editline] OH I'm on my Macbook haha ok hold on
If it's a laptop make sure it's not overheating. (Just a quick post here)
How do I copy paste in CMD? [editline]31st May 2011[/editline] [QUOTE=KillerPopcorn;30165391]If it's a laptop make sure it's not overheating. (Just a quick post here)[/QUOTE] Nope desktop. I don't think it would be overheating either, barely any dust inside, lost of ventilation (as in a big and reliable case), modular PSU, etc.
[QUOTE=FalcoLombardi;30165399]How do I copy paste in CMD? [editline]31st May 2011[/editline] Nope desktop. I don't think it would be overheating either, barely any dust inside, lost of ventilation (as in a big and reliable case), modular PSU, etc.[/QUOTE] Can't you just use the right click (double-tab/shit/whatever)?
I can't highlight anything in CMD for some reason.
[QUOTE=FalcoLombardi;30165475]I can't highlight anything in CMD for some reason.[/QUOTE] Right click, mark, select everything, hit enter Or smartctl -a c: > file.txt
I just took a screenshot [img]http://img806.imageshack.us/img806/1598/unledgb.png[/img] [editline]31st May 2011[/editline] Microsoft Windows [Version 6.1.7601] Copyright (c) 2009 Microsoft Corporation. All rights reserved. C:\Users\Nathan>smartctl -a c: smartctl 5.40 2010-10-16 r3189 [i686-w64-mingw32-win7(64)-sp1] (sf-win32-5.40-1) Copyright (C) 2002-10 by Bruce Allen, [url]http://smartmontools.sourceforge.net[/url] Warning: Limited functionality due to missing admin rights === START OF INFORMATION SECTION === Model Family: Western Digital Caviar Blue Serial ATA family Device Model: WDC WD5000AAKS-00V1A0 Serial Number: [No Information Found] Firmware Version: 05.01D05 Device is: In smartctl database [for details use: -P show] ATA Version is: [No Information Found] ATA Standard is: [No Information Found] Local Time is: Tue May 31 15:20:35 2011 PDT SMART support is: Available - device has SMART capability. Enabled status cached by OS, trying SMART RETURN STATUS cmd. SMART support is: Enabled Error SMART Thresholds Read failed: Function not implemented Smartctl: SMART Read Thresholds failed. === START OF READ SMART DATA SECTION === SMART overall-health self-assessment test result: PASSED General SMART Values: Offline data collection status: (0x84) Offline data collection activity was suspended by an interrupting command from host. Auto Offline Data Collection: Enabled. Self-test execution status: ( 0) The previous self-test routine completed without error or no self-test has ever been run. Total time to complete Offline data collection: (7560) seconds. Offline data collection capabilities: (0x7b) SMART execute Offline immediate. Auto Offline data collection on/off supp ort. Suspend Offline collection upon new command. Offline surface scan supported. Self-test supported. Conveyance Self-test supported. Selective Self-test supported. SMART capabilities: (0x0003) Saves SMART data before entering power-saving mode. Supports SMART auto save timer. Error logging capability: (0x01) Error logging supported. No General Purpose Logging support. Short self-test routine recommended polling time: ( 2) minutes. Extended self-test routine recommended polling time: ( 91) minutes. Conveyance self-test routine recommended polling time: ( 5) minutes. SMART Attributes Data Structure revision number: 16 Vendor Specific SMART Attributes with Thresholds: ID# ATTRIBUTE_NAME FLAG VALUE WORST THRESH TYPE UPDATED WHEN_ FAILED RAW_VALUE 1 Raw_Read_Error_Rate 0x002f 200 200 --- Pre-fail Always - 0 3 Spin_Up_Time 0x0027 143 142 --- Pre-fail Always - 3825 4 Start_Stop_Count 0x0032 098 098 --- Old_age Always - 2090 5 Reallocated_Sector_Ct 0x0033 200 200 --- Pre-fail Always - 0 7 Seek_Error_Rate 0x002e 200 200 --- Old_age Always - 0 9 Power_On_Hours 0x0032 095 095 --- Old_age Always - 3923 10 Spin_Retry_Count 0x0032 100 100 --- Old_age Always - 0 11 Calibration_Retry_Count 0x0032 100 100 --- Old_age Always - 0 12 Power_Cycle_Count 0x0032 098 098 --- Old_age Always - 2077 192 Power-Off_Retract_Count 0x0032 200 200 --- Old_age Always - 46 193 Load_Cycle_Count 0x0032 200 200 --- Old_age Always - 2043 194 Temperature_Celsius 0x0022 110 101 --- Old_age Always - 33 196 Reallocated_Event_Count 0x0032 200 200 --- Old_age Always - 0 197 Current_Pending_Sector 0x0032 200 200 --- Old_age Always - 0 198 Offline_Uncorrectable 0x0030 200 200 --- Old_age Offline - 0 199 UDMA_CRC_Error_Count 0x0032 200 200 --- Old_age Always - 11 200 Multi_Zone_Error_Rate 0x0008 200 200 --- Old_age Offline - 0 Error SMART Error Log Read failed: Function not implemented Smartctl: SMART Error Log Read Failed Error SMART Error Self-Test Log Read failed: Function not implemented Smartctl: SMART Self Test Log Read Failed Error SMART Read Selective Self-Test Log failed: Function not implemented Smartctl: SMART Selective Self Test Log Read Failed
Sucks you don't have an error log on your disk, would be interesting to see if the times of those UDMA CRC errors correlated with the BSODs. Check your SATA cable isn't bent, I've had BSODs from a bent cable that also triggered a UDMA CRC error.
That's the whole thing though
[QUOTE=FalcoLombardi;30165791]That's the whole thing though[/QUOTE] Was replying to your screenshot :P Updated my reply
Checking SATA cable. [editline]31st May 2011[/editline] Actually I'll check it later, don't feel like replugging and stuff. Gonna eat. I'll bump when I'm back. By the way thanks everyone :buddy:
Back so what should I do again besides checking the SATA cable? [editline]31st May 2011[/editline] ?
[QUOTE=FalcoLombardi;30168318]Back so what should I do again besides checking the SATA cable?[/QUOTE] Just check the cable, make sure there's no tight kinks in it etc.
Ok fine [editline]31st May 2011[/editline] AAH COME ON it BSOD'd twice again. Anyways, Dark I checked the cables and replugged them. They looked fine to me. I think Richards said something about Paging File, and I saw something like that on the last BSOD. How do I check my paging files? What are they by the way. [editline]31st May 2011[/editline] Also memory usage looks normal. 1.39 GB of 4.0 GBs being used with no programs besides Steam and couple small stuff. Kernel Memory Paged 191 Nonpaged 45 Is that what you wanted Richard?
Falco, thats just the kernel memory. The kernel memory looks fine to me. The correct thing I need is the Commit Memory which is the page file. [editline]31st May 2011[/editline] Wait.. you know scratch this... on researching Pinball FS (HPFS) and NPFS, it looks like you're having subsystem issues. Go to start -> run -> sfc /scannow Also, could you do a MBAM scan? It seems weird [after discovering] that these are causing problems. NPFS is the Named Pipe File System. Pinball is HPFS (High Performance FS), which I haven't seen since Win NT3. You haven't installed before these BSODs have you? I did notice the WTF and NPFS failed about 1 month ago. While CDFS (CD File system) and HPFS failed recently.
Oh. Well I don't know what that is. How do I help you? Could it be a game that I'm playing? APB: Reloaded makes my RAM usage go up to 3.2ish because of all the customizations and stuff, not to mention there are more than a hundred players on a server. Maybe having Steam, Chrome, and AIM in the background is overusing my RAM?
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