• Apple sued after Time Capsule backup loses photos
    80 replies, posted
[img]http://www.cbc.ca/gfx/images/news/topstories/2012/06/14/hi-bc-120614-apple-inside-timecapsule-8col.jpg[/img] [quote]A Surrey, B.C., man is suing the Apple computer company for $25,000 after his Time Capsule backup drive crashed, taking with it a year of photographs including those showing the birth of his first child. In his suit filed in B.C.'s small claims court, Perminder Tung says he bought the Apple Time Capsule in June 2009 and used it to back up two MacBooks and an iPhone. It failed last month, he alleges, and when he took it back to the Apple Store, he was told the data was lost and irretrievable. Tung alleges he was also told at the store that the product had numerous issues related to defects in the design and the power supply. He says he was told Apple had issued a recall notice for the Time Capsule, but his particular model was outside of the recall's time frame. Tung, who is a lawyer, says he's since learned of many other Time Capsule failures, which have spawned online forums, a memorial register and dubious fix-it yourself videos. In his claim, Tung is suing Apple Canada for just over $25,000 to replace the hardware and to compensate him for the loss of recorded memories like the birth of his first child. "The defect with the Time Capsules, which invariably destroyed the stored data, amounts to a fundamental and total breach of contract. The alleged 'Time Capsule' did not encapsulate and protect the information it was intended to secure. The breach destroyed the workable character of the thing sold," says Tung in his claim. [I] Back up your backups[/I] Apple Canada did not return calls from the CBC, but technology guru Tod Maffin says the suit is just proof computer users need to back up data multiple times. "Really, it's incumbent on the user to protect their data, especially if that data is important from a business or a really personal point of view," says Maffin. He notes that precious mementoes in life are no longer as durable as they once were. "It used to be that the products we would make were industrial era, they were physical things, and increasingly in this information economy what we produce as a society doesn't exist in physical form." "It exists in bits and bytes, so it is even more important that we use many of these services, some of which are even free these days, to back up your computer."[/quote] [url=http://www.cbc.ca/news/canada/british-columbia/story/2012/06/14/bc-apple-timecapsule-lawsuit.html]**SOURCE**[/url] The idea around the Time Capsule is fantastic and I will admit Apple did an excellent job at deploying it even if it is just a glorified NAS. I also do agree that it's horribly designed. It has no ventilation so if the power supply does not burn out, the desktop grade SATA hard drive does. Also, the recommendation to backup your backup is stupid for 80% of consumers since it's dumb and expensive to buy a second Time Capsule to backup your other Time Capsule. I'm part of the 20% that does have multiple backups because I know what the fuck LTO3 Ultrium is and how to schedule weekly backups.
What I'm wondering is why the hell did he store the only photos of the birth of his first child in one place
Why is this news? [highlight](User was banned for this post ("Why reply?" - Craptasket))[/highlight]
[QUOTE=Abrown516;36334695]Why is this news?[/QUOTE] Because some people might find it interesting or like reading such things.
[QUOTE=Panda X;36334731]Because some people might find it interesting or like reading such things.[/QUOTE] Interesting or not, it's such a trivial incident.
It's incredible how often we see news about these failing, Even more amazing how Apple didn't recalled all of them already instead of the ones in the time frame, or at least provided a fix for the terrible hard drive choice considering how long it's been on the market
You would have thought Apple would put some thought into ventilation on the Time Capsule, they manage to vent a obscenely thin netbook with quite some success, but a glorified NAS can't be? PSUs and hard drives produce a lot of heat, the hard drive especially. How did their engineers not think to add more ventilation?
I could just go on and on about this luser's stupidity. 1. Why did he NOT go to a place like DriveSavers (even if it's expensive as hell)? 2. Why didn't he do his research before buying a TC? 3. All drives fail at one point or another, so would you sue Seagate, WD, or any of the other drive manufacturers if your drive failed? I'll go into detail in the morning, got to go. Overall, it's the user's stupidity that's to blame. (and to OP, box is not for you, it's for the story)
Wait, if I read correctly "two MacBooks and an iPhone" So wouldn't those photos been taken on an iPhone therefore suggesting they're still stored on it? Or did he wipe it and backed up to the time capsule?
[QUOTE=MIPS;36334657]Also, the recommendation to backup your backup is stupid for 80% of consumers since it's dumb and expensive to buy a second Time Capsule to backup your other Time Capsule.[/QUOTE] Pretty sure the idea is to have your multiple backups on different systems
Isn't it generally considered wise to have more than one backup?
[QUOTE=DarkMonkey;36334807]Pretty sure the idea is to have your multiple backups on different systems[/QUOTE] And an offsite copy (for example, bank deposit box, workplace, etc).
Yeah, finally Apple is the one getting sued.
Jesus for 25k he could probably send it to a forensics lab and have everything he has ever stored on it recovered.
[QUOTE=MIPS;36334657]It has no ventilation so if the power supply does not burn out, the desktop grade SATA hard drive does.[/QUOTE] Given this information, I would say that this is a good lawsuit. The design sounds critically flawed and irresponsible to sell.
Apple is going to patent the lawsuit now.
I did some quick research on this and apparently the 1st gen (2008) and 2nd gen (2009) have a history of death due to overheating. Plenty of fixes are available like these two sites: [url]https://sites.google.com/site/lapastenague/a-deconstruction-of-routers-and-modems/apple-time-capsule-repair[/url] [url]http://www.fackrell.me.uk/[/url] The sites go so far as to claim that his data is still fine so I hope he didn't toss it. Lastly, Apple has admitted those gens were faulty and offered a replacement program back in 2010 but the program ended in 2011. [url]http://www.pcmag.com/article2/0,2817,2366345,00.asp[/url] Considering Apple did do a recall I don't know if this will hold in court.
[quote]In his suit filed in B.C.'s small claims court, Perminder Tung says he bought the Apple Time Capsule in June 2009 and used it to back up two MacBooks and an iPhone.[/quote] And yet you ONLY stored those pictures on the Time Capsule? People who backup shit in one location are almost asking to lose it.
If it's only stored in one location is it even counted as a backup?
[QUOTE=hexpunK;36334772]You would have thought Apple would put some thought into ventilation on the Time Capsule, they manage to vent a obscenely thin netbook with quite some success, but a glorified NAS can't be? PSUs and hard drives produce a lot of heat, the hard drive especially. How did their engineers not think to add more ventilation?[/QUOTE] Are you sure about that? AFAIK macbooks had massive problems with overheating - as was the case with all of the people I've known to have macbooks (one of my friends even shipped without thermal paste on it), it'd be weird if their macbooks were overheating and their macbook airs were not
Hmm, I always thought these things had RAID or something. Using this isn't any physically different than backing up files to an external.. Why would you waste your money on a networked external hard drive with fancy software?
Nearly every Apple computer has had a severe overheating problem, even the Apple III would melt floppy disks in its drive. Macbooks regularly reach an excess of 90 degrees under the slightest bit of strain, its hilarious.
[QUOTE=hexpunK;36334772]You would have thought Apple would put some thought into ventilation on the Time Capsule, they manage to vent a obscenely thin netbook with quite some success, but a glorified NAS can't be? PSUs and hard drives produce a lot of heat, the hard drive especially. How did their engineers not think to add more ventilation?[/QUOTE] Because Apple marketing has a huge boner for flawless white surfaces, no matter how much it will fuck with the engineers trying to design it.
[QUOTE=inconspicious;36337491]Nearly every Apple computer has had a severe overheating problem, even the Apple III would melt floppy disks in its drive. Macbooks regularly reach an excess of 90 degrees under the slightest bit of strain, its hilarious.[/QUOTE] One of my friends has a macbook, and playing minecraft for any period of time longer than an hour causes it to shut down :v:
Can't you store photos on the iCloud if you have an Apple product? Seems kind of stupid to keep relatively small files such as photos in one place.
[QUOTE=Elspin;36338135]One of my friends has a macbook, and playing minecraft for any period of time longer than an hour causes it to shut down :v:[/QUOTE] Form over function. Low fan speed = quiet + thermonuclear temperatures.
He should keep the files on his computers, too. That's like the whole point of a backup, so you have two copies of things if one of them fails. Having mission critical data on only your backup drive and not your primary machine is exactly the same as not having a backup drive at all, you dolt.
Why is it even called Time Capsule if it can't hold more than 4 years.
Did he expect the hard disk to last forever? That's pretty dumb to have a "backup" which is in fact the only copy of the files. He could at least have kept the data on his computer or have burnt a CD. It's not like there are 100 GB of photographs.
[QUOTE]Back up your backups[/QUOTE] This. Seriously, who stores virtual backups on only one place, electronics are fragile and don't last forever, even information in pen drives only last 10 years.
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