My own experience with Multiplay - Rust

Hi there, just wanted everyone to know what's my own experience with multyplay is but without flaming the service. Everyone can form his own opinion. Maybe it's only rush hour but this is what I experienced: They promise 24/7 live support and instant setup (5 minutes). So far. I billed for a 50 slot rust server on saturday 4th 17:00 GMT but did not received the server. On Sunday 5th 15:00 GMT I raised a ticket and got the server 1h later. Live support was offline. Yesterday 20:00 GMT I opened a new ticket to wipe the server. Haven't got an answer till now. Live support is still offline and wasn't online once since I ordered a rust server. For me it was the hard way to learn something and pay these 12 euros. I ordered another rust server of a different company and got access within 3minutes and have full ftp access and can wipe the server on my own (and install mods).

Just to round out your advice, care to share the new host you went with?

I have a server hosted by multiplay aswell, avoid them. Advertised / Reality : - 5 min setup / over night setup - Pratical clanforge server management / "you can't do anything for security reasons" trash - Live support for great service / wait 7 to 12h between tickets answers consisting of 2 sentences - Rather phone us? Go ahead! / "Cannot find route" message, use US phone service. - Advanced functionnalities ! / No modding allowed, couldn't wipe until yesterday, can only access cfg folder of your server. - Fast service! / Server patching takes a good 5 to 8 hours easily. - Good hardware, reactive engineers! / Server might start crashing repeatedly and after FOUR (4) days of downtime, we MIGHT just move you over to another machine and force you to change IP and port. Worst experience I ever had hosting a server, glad I only took a month to try out.

HFBServers FTW!

I'd like to share some of my experience with Multiplay! My 2 servers were up after 4 minutes. Live support is offlinie, but after using a ticket I got an answer regardig why after 1 hour ( due to to many problems with different gameservers quote: Support Delays Last updated on 1/6/2014 11:02:00 AM by Killing We are still experiencing long support delays through our ticket support system. We are doing our best to work through the backlog as quickly as possible. If you currently have an open ticket you will receive a response, however please be patient and do not reply to it unless you really need to as replies will push your ticket to the bottom of the queue. Thank you very much for your patience and understanding. [Update] Support delays/Live Closure Last updated on 1/6/2014 11:02:00 AM by Killing Sadly due to the high volume of support requests we are currently receiving in regards to Dayz, Rust and Starbound releases we are currently seeing increase support response times, we are working hard to get through all queries and questions as fast as we can. Rest assured we will get to everyone! The average Support response time is currently 3 hours upwards, We apologise for any delay you might experience :( Wiping of server is easy, just delete the sav. file in your servername/Quick Links/Files .. No FTP supprt, nor will it ever come due to secuirty issues.. Player file ( wipe players to start fresh ) is currently only available through ticket. Mods can easy be uploaded in the files section, but I don't know how this works completely, as I never tried it. Updates regarding the rust servers have been done automaticly as far I have seen! I will not be the one to praise them, I've had my share of connection problems with the server, reatarting it to make it function again and so on .. maybe I have been lucky as my tickets have been farly fast answered .. with godd explanations... For me personally who are not wanting to mod my servers, but keep them vanilla .. I don't atm need ftp access or anything. Server config can be edited realtime on the control panel page! After checking HFBServers, they are about $5 cheaper if you include nobranding! Pll need to self make their opinion regarding support, uptime, auto updates and so on! I might give HFBServers a go after first rental is gone from Multiplay!!

I've got a few friends with past experience with multiplay. I'm going to have to vouch for OP.

Yes currently I use HFBServers.com. I have to say, that you can wipe the server by deleting the *.sav. Not sure it was there before because in another thread there was written you've to raise a ticket. I just don't watched there before. But when it is possible for day's I do not know why the support staff didn't write it somewhere or within the ticket? [url]https://forums.multiplay.com/rust/97546-rust-server-how-wipe[/url]

[QUOTE=gnomegemini;43447613]Hi there, just wanted everyone to know what's my own experience with multyplay is but without flaming the service. Everyone can form his own opinion. Maybe it's only rush hour but this is what I experienced: They promise 24/7 live support and instant setup (5 minutes). So far. I billed for a 50 slot rust server on saturday 4th 17:00 GMT but did not received the server. On Sunday 5th 15:00 GMT I raised a ticket and got the server 1h later. Live support was offline. Yesterday 20:00 GMT I opened a new ticket to wipe the server. Haven't got an answer till now. Live support is still offline and wasn't online once since I ordered a rust server. For me it was the hard way to learn something and pay these 12 euros. I ordered another rust server of a different company and got access within 3minutes and have full ftp access and can wipe the server on my own (and install mods).[/QUOTE] Support tickets have a 12 hour response time. That is stated clearly on the support site. Phone them up, server will be wiped as soon as you hand over your reference number. [QUOTE=gnomegemini;43447871]Yes currently I use HFBServers.com. I have to say, that you can wipe the server by deleting the *.sav. Not sure it was there before because in another thread there was written you've to raise a ticket. I just don't watched there before. But when it is possible for day's I do not know why the support staff didn't write it somewhere or within the ticket? [url]https://forums.multiplay.com/rust/97546-rust-server-how-wipe[/url][/QUOTE] That performs a world reset, not a complete wipe. Multiplay are in the process of adding tools to perform separate world/player wipes through Clanforge.

[QUOTE=Larhten;43448091]Support tickets have a 12 hour response time. That is stated clearly on the support site.[/QUOTE] What's clearly stated on their website is this: [URL=http://www.pic-upload.de/view-21874946/2014-01-07_13h41_21.png.html][IMG]http://www7.pic-upload.de/thumb/07.01.14/k9uyoefpy7v.png[/IMG][/URL] And 12 hours response time and offline live chat is NOT their promissed 24/7 support. If this is due to high workload it would be more fair to state this on their website. My 2 cents. As a customer I do want to rely on promisses for whom I pay!

Hi! I have both Multiplay and HBFServers personally and I must say it's about the same. Im not 100% happy with either but I prefer Multiplay over HBFServer for reasons listed below. With Multiplay my server was set up instantly and I've had a server that has had outstanding performance and no downtime except for shorter periods of 1-2h when there's a new patch out. (Never experienced the 5-8h someone mentioned). That being said, when I had to use the support to get the server wiped it did take some time for them to get back to me, but it wasnt really a big deal to me. I did however not call them so I cant speak for how fast and easy that is. Apart from that I never tried installing a mod on the server, but just from the look of the server dashboard it feels more complicated than with HBFServer. As for HBFServers, the server was up instantly there as well and it was very easy to set pvp/sleepers in comparison to Multiplay where I actually had to go into the .cfg file and put it in, while on HBF it's just a dropdown menu with yes or no. However, the server I got there has had some serious performance issues. For, to me, no good reason what so ever it has had some huge lagspikes for extended periods (about 1h both times that I was online) of times at least a couple of times (that I know off) since I got it. To me that's really the most important part, a server that runs smooth so that the community on the server is happy and keeps playing with you, that's why I prefer Multiplay over HBFServers, so far.. I didnt try HBF's support out so I cant speak for that, and I didnt install a mod there either yet, but it does feel alot easier considering you have access to the server FTP, but I will have to get back on that once I try it. In general though, if I was to redo it all I'd like to try out a different provider completely so if anyone using playrust.eu or any other provider for that matter could share some insight it'd be much appreciated. Love, Tjocken

[QUOTE=gnomegemini;43448257]What's clearly stated on their website is this: [URL=http://www.pic-upload.de/view-21874946/2014-01-07_13h41_21.png.html][IMG]http://www7.pic-upload.de/thumb/07.01.14/k9uyoefpy7v.png[/IMG][/URL] And 12 hours response time and offline live chat is NOT their promissed 24/7 support. If this is due to high workload it would be more fair to state this on their website. My 2 cents. As a customer I do want to rely on promisses for whom I pay![/QUOTE] Support tickets may be submitted and answered 24/7. [IMG]http://i.imgur.com/60D2gTg.png[/IMG] You REALLY need to read the information they provide. They clearly state in their news feed in a later post that due to DayZ, Rust and Starbound all being released close together their support times have increased. The aforementioned games are all unfinished products which requires them to adjust their resource management on the fly and optimise the servers on an ad-hoc basis. Vanilla Admin tools for Rust are rather rudimentary at present, requiring more support from hosts to deal with mundane tasks ( Such as clearing server data). When my Rust server was spiking past 90% CPU usage, causing the server to restart, I put a ticket in to notify them of this. I received a reply the following morning that they were investigating it. A day later, they released a news post that they had further optimised CPU usage per player for the Rust servers and we have not had the same problem since. I won't even bother trying to explain to you how the time of year has had an additional impact, as it should be fairly obvious. My only complaint with them is the rather short notice given for server updates at present. [QUOTE=Tjocken;43448394] That being said, when I had to use the support to get the server wiped it did take some time for them to get back to me, but it wasnt really a big deal to me. I did however not call them so I cant speak for how fast and easy that is.[/QUOTE] Server was wiped and back online in less than 3 minutes from dialing the last number.

As a customer I don't think I have to read through many news feeds. They clearly state 24/7 live support on their offer. I'm from germany and here there is no contract in effect where the customer wasn't aware of circumstances. If this would be a german company I'd legally rejected from this contract within hours. Other companies are hosting same games and are faster! Another one: I privately host some games for my and other clans on a hired hp proline G7 with dual six core xeons and 64gb of ram. I do run 3 dayz standalone gameserver, 1 dayz mod, 1 arma 3 and about 8 minecraft server on a fully virtualized environment and another about 30 websites with daily hits of summed up 600 hits/day with atlassian confluence (know this from work and with a bit tuning it is a good clanpage). If you setup dayz standalone correctly you won't have to tune anything further nor have I heart of some effective tuning options! Persons who saying so does this only because they know the other ones doesn't know it better and can correct them. This is marketing only! Or because they didn't it correctly the first time. But doing things correct is one of the things I am expecting of a professional hosting company don't doing it for their hobby like I do (any my server ran without downtimes... 1h per month down for system updates; last saturday to sunday night 23:00 local time). Have heart better support from HFBServer and so I choosed them. Edit: Also in first post I just only wrote down my experience as my own standards I take for me are not met (and I do it as a hobby in my freetime with only some charges to pay off server and 1gbit bandwith with 50tb traffic). Every person can choose for himself which provider he might choose.

So far I am very content with HFBServers. I had send in a ticket with a question I wanted answered before going through and getting a server.. They replied within the hour. I ordered the server directly after which was ready to go in about 15 minutes. Only downside I have found is that their website is a bit outdated. I have also noticed they are now looking to get Oxide mod support on their servers.

[QUOTE=gnomegemini;43447871]Yes currently I use HFBServers.com. I have to say, that you can wipe the server by deleting the *.sav. Not sure it was there before because in another thread there was written you've to raise a ticket. I just don't watched there before. But when it is possible for day's I do not know why the support staff didn't write it somewhere or within the ticket? [url]https://forums.multiplay.com/rust/97546-rust-server-how-wipe[/url][/QUOTE] you ca do this as well on fps. only thing fps doesent let you do is upload dll's everything else you can do freely. but they are starting add support for mods. i'v had fast responses by them to. haven't had issues wth fps...on other hand multiplay....i wont get in to other then awful as hell.

[QUOTE=gnomegemini;43449174]As a customer I don't think I have to read[/QUOTE] That's not their fault, now is it? You still have 24/7 support through tickets. How is that not "24x7 support"?

[QUOTE=Maximum Over;43450454]You still have 24/7 support through tickets. How is that not "24x7 support"?[/QUOTE] Don't know how I could sell 24/7 [B]live[/B] support to my customers at work if they have to wait 12+ hours. It's a thing of expectation and support to customers. As said, it does not fulfill my own expectations as I work in a similar job but as a company we have service level agreements to our customers (bigger companies) with reaction times of 5 minutes to incidents and 2 hours of service- or changerequests. As I see other companies does it an other way than multihost and have better support, live chat which is online or does just does not raise those expectations for their customers. Also live support is available where my server is hosted and I always get an answer within minutes. But here are these two facts I just wanted to share: Promising 5minutes server setup (and not nearly 24hours as did) and also promising 24/7 live support but you've to wait 14-24hours for your ticket. If they can't meet, they don't need to promise. Also other players/admins have similar opinions. Of course it could be an exception but for me as a customer together with that panel where you can't do anything but starting and stopping... year what should keep me on this provider if other's do it better or are cheaper and don't raise expectations. Thats it... in germany we call such promises without keeping it cheating.

[QUOTE=Gozumir;43447687]I have a server hosted by multiplay aswell, avoid them. Advertised / Reality : - 5 min setup / over night setup - Pratical clanforge server management / "you can't do anything for security reasons" trash - Live support for great service / wait 7 to 12h between tickets answers consisting of 2 sentences - Rather phone us? Go ahead! / "Cannot find route" message, use US phone service. - Advanced functionnalities ! / No modding allowed, couldn't wipe until yesterday, can only access cfg folder of your server. - Fast service! / Server patching takes a good 5 to 8 hours easily. - Good hardware, reactive engineers! / Server might start crashing repeatedly and after FOUR (4) days of downtime, we MIGHT just move you over to another machine and force you to change IP and port. Worst experience I ever had hosting a server, glad I only took a month to try out.[/QUOTE] Listen to this guy/gal, pretty much sums up my experience with Multiplay as well.