I was EAC banned last night on Rust, and was told to appeal to EAC, but I see that their members are pretty active here so I am relaying my information in hopes of getting more visual awareness.
Below is the message I left on that forum, and would appreciate any help in the matter.
Last night I was banned from Rust while on one of there modded servers. I do not support, nor condone, cheating or hacking in any way. I don't use them, and I don't play with people that use them. I also do my best to report abusers through the proper channels. That being said, Orkel told me that signatures registered to a known framework that causes EAC bans were coming from my account, but failed to tell me which.
I am running a fresh computer that I built in December, though I played Rust for a month prior on a previous computer, neither of which have been used for malicious intent in any video game ever.
The only programs that would have possibly been running during the times I played Rust are:
1) Teamspeak + Overwolf.
2) Skype
3) Discord
4) OBS and related Twitch apps such as TNotify, Moobot, Twitch Alerts
5) Steam
And that is about all that I can identify. I just recently installed overwolf through teamspeak, though I have yet to use it to my knowledge, I hope that wouldn't be the cause.
I would like to appeal the ban, and if possible, identify what malicious script or app was causing my ban. My wife currently plays on my previous computer and I fear she may soon be subject to the same issue.
I have stream videos that also show my gameplay at the time of ban. If need be I can post the video and it's time.
Please let me know if I can do anything else in this matter.
After getting home to check what other programs are running, I also noticed something in the email that Orken sent me. He said that it was a the framework signature of a paid for hack application for Rust.
I can explicitly state that the only applications that I have paid for while running Rust has been Rust itself.
Other processes running in the background are:
CCleaner
Razer Synpase
NVIDIA GeForce Experience
Puush
Hopefully this can help determine where the mistaken framework is at.
Edit: Forgot to link profile. redacted
Edit2: Something that may or may not be relevant:
Almost two weeks ago I switched from a window capture of Rust to a game capture of Rust in OBS. In order to get this to work you have to select the "Anti-cheat compatibility hooking (use only if necessary)" - otherwise it shows a black screen capture the whole time.
I spent a bunch of time with that black screen capture trying to figure out how to make it work - playing around in game and such. Maybe it is possible that the compatibility, selected or maybe when not selected, is causing some issue with the detection software.
Idk what you expect anyone to do if you're not gonna give a link to the banned accounts steam profile.
Oops. thanks. Knew I was forgetting something.
[QUOTE=TexasDeviant;49566878]I was EAC banned last night on Rust, and was told to appeal to EAC, but I see that their members are pretty active here so I am relaying my information in hopes of getting more visual awareness.
...
Edit: Forgot to link profile. [url]https://steamcommunity.com/id/MoralDeviant[/url][/QUOTE]
The support would be the same through email :) In summary, it looks like you pissed quite some people of with your aim in Battle Royale, generating about 25 hack reports within a matter of minutes. I'll lift the ban for now and review whether our system glitched into some weird state. Thanks for reporting!
[QUOTE=eac_SMa;49569211]The support would be the same through email :) In summary, it looks like you pissed quite some people of with your aim in Battle Royale, generating about 25 hack reports within a matter of minutes. I'll lift the ban for now and review whether our system glitched into some weird state. Thanks for reporting![/QUOTE]
So you're saying that EAC is auto-perma-banning due to hack reports made by normal players, without any review by staff? Well, I do see some abuse potential there...
[QUOTE=st0ner0ny;49569420]So you're saying that EAC is auto-perma-banning due to hack reports made by normal players, without any review by staff? Well, I do see some abuse potential there...[/QUOTE]
That's a pretty big assumption to make.
It's more likely that multiple reports in a very short period of time prompt the system to investigate, and if EAC finds things it doesn't like, then it issues a ban. On one or two occasions in the past year, there has been corrupted data (due to either the Rust server having a bug, or some technical issue with Steam, or both) sent to EAC that was incorrectly used to ban people. When the (corrupt) detection data was reviewed by a human being, it was clearly nonsense and not proof of actual hacks, so the bans were removed and the root issue fixed to prevent it from happening again.
EAC likewise took the cautious approach of unbanning someone for the benefit of the doubt when they had not hacked and EAC had no data directly on them. They were then re-banned the next day when it was determined that the ban had been placed because they'd been abusing family share to cheat on throwaway accounts that shared their single copy of Rust, and banning the master account closes that loophole in family sharing.
What you are seeing is EAC being responsible about investigating whether or not their system is flawed, and giving the player the benefit of the doubt until the truth is determined.
I hope it works out for you buddy, I'd hate to get falsely banned
Thats a really bad system I think.
To get banned by players reports with out a team looking into it.
I love RUST and find it an awesome challenge but when I pull some thing off eg kill a fully equipped player with my bow the last thing I want is that person to report me for some kind of hack because he was pissed that he lost to a less superior player.
I never understand people that do use cheats though I mean whats the fun in that its more rewarding like I said to actually have achieved said kill,raid etc etc through your own skill do much more rewarding.
I hope you get the ban lifted BUT at the same time IF (not that I think you did) cheat I hope they throw the key away :P
Just for the sake of clarity, we do not ever ban based on reports alone. However, they may weigh in on the automated decision. These anti-cheat systems are in the middle of major ongoing development, and Rust is the one game on the cutting-edge, always using the latest version.
Now with our most recent update there may have been a glitch in the system, reacting badly to the surge of reports. The ban has been lifted while we investigate.
Queue a stream of people citing this thread as a reason to doubt every ban EAC has ever made
I think bans are normally correct.
They normally I think manually check bans to see if there has been some kind of hack used so I dont think we are just relying on software making a decision.
I must be lucky I dont think I have been a victim of hacks but I have heard people say there was a few that where on the same server I was on but they may have been lieing or assuming I dont know.
I for one would be gutted to get falsely banned and fuming at the same time.
But I think its a reliable system in place so as long as ya dont cheat ya ok
[QUOTE=stk2008;49570085]I think bans are normally correct.
They normally I think manually check bans to see if there has been some kind of hack used so I dont think we are just relying on software making a decision.
I must be lucky I dont think I have been a victim of hacks but I have heard people say there was a few that where on the same server I was on but they may have been lieing or assuming I dont know.
I for one would be gutted to get falsely banned and fuming at the same time.
But I think its a reliable system in place so as long as ya dont cheat ya ok[/QUOTE]
Like EAC guy said, Rust is on cutting edge of development for them so I guess false positives from time to time are expected, but this thread should be comforting because it just goes to show further that they can infact distinguish on whether or not someone was actually cheating, so if you were actually banned falsely and post here in good faith then you will probably be unbanned.
Despite how much people cry, Rust is NOT a safe game for cheaters, even with these fancy paid cheats that for many games can be used with little to no risk, you see people getting banned left right and center on here, and its just a case of when you will be banned rather than if.
It really reminds of me of the Battle-eye situation with DayZ, these anticheat guys are obviously really stepping up their game because this aggressiveness towards detecting cheaters is making it not worth cheating for anyone who doesn't have money to spend on lots of alts.
Thank you very much EAC for looking into this matter. I remember that Battle Royale because I had multiple friends playing with me on that server. They had lost early on and were telling me about all of the people accusing me of hacking.
I definitely was not, and anyone reviewing the actual gameplay there would determine it so as well. There were some occasions (thanks to this update of Rust especially it seems) where brush doesn't load in a good two seconds before you can see the player, and that got me a couple of kills. Other people were just flat out clipping outside of the brush. I believe that's what led to most of those reports, and me winning the round just made people salty.
I won the next round too, and that probably just sealed my fate. Again thank you for all the effort spent in looking into this.
Awesome work glad its sorted :).
Oh and welcome back to the world of rust lol.
I hope to meet u out there at some point and depending on circemstances we could clan up or i will just shoot u in the nuts depends on how i am feeling :P
Well apparently it would be me shooting you bud, judging by those reports :P
Ha yes very very true.
In that case I shall Avoid you :P
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