Right, so we were looking for a new euro server, there's really not that many options out there but we went with ukgame.com, they seemed large, professional and established.
I ordered my server with the knowledge that they had a 3 day money back guarantee, I checked the ToS to make sure there wasn't any silly small print. It's nice to have a money back guarantee just in case their servers turn out dodgy or something.
Anyway, literally an hour after ordering we discovered that it definitely wasn't up to par. I sent in a request for cancellation and a refund. A day later I contact them and politely enquire as to the status of my refund as per the guarantee, they state I made no such request. I respond explaining that I had and they had a guarantee as per their front page. They respond saying I'd canceled the server via their automatic system and that's not covered by their ToS. I looked back at the ToS I'd saved and by golly, they'd actualy edit'd their ToS just so they didn't have to give me a refund, the edit even shows up in google cache!
Original:
[URL]http://webcache.googleusercontent.com/search?q=cache:vseNl-mDzc0J:www.ukgame.com/about_uk_game/tos.html+ukgame+tos&cd=1&hl=en&ct=clnk&gl=uk&client=firefox-a[/URL]
Current:
[URL]http://www.ukgame.com/about_uk_game/tos.html[/URL]
Notice how they appended >"and cancelling your service via our automated system" to the 3 day unhappy refund section. Without even making it public or updating the header which has the date which it was last updated in! I then had a most unpleasant back and forth where the customer support representative refused to even explain anything.
Here's the ticket for your viewing pleasure, all his replies end in "Kind regards, Chris Clark"
[QUOTE]
I've yet to receive a refund for cancelling this service.
Thank you. [/QUOTE][QUOTE]Sorry there has been no cancellation or refund request, no refund is due becuase you wish to cancel your server
Kind Regards,
Chris Clark [/QUOTE][QUOTE]But a refund is guaranteed on your front page...
"Money back Guarantee
We are so confident in our services if you are not happy with your service for any reason within the first 3 days, we will happily refund you in full. " [/QUOTE][QUOTE]Hello
As per our terms of service you cancelled your service via our automated system in which is not covered by the FULL refund policy
No refund is given in this case
Terms of service can be found via [URL]http://www.ukgame.com/about_uk_game/tos.html[/URL] and which you agreed to upon signing up with us.
Kind Regards,
Chris Clark [/QUOTE][QUOTE]Dear Sir,
the ToS you provided in your reply ([URL]http://www.ukgame.com/about_uk_game/tos.html[/URL] ) are not identical to the ones I have agreed to upon signing up. They were altered subsequently, namely in the section "CANCELLATIONS AND REFUNDS", subsection "3 Day Unhappy refund", where the subclause "and cancelling your service via our automated system" was appended. Incidentally, in the preamble, it is also stated that "These terms were updated on 29th Aug 2010", which is also not true. A quick comparison with my personal copy of your ToS as well as google cache revealed this circumstance, and a quick check with my lawyer indicates that this would be a case of fraud, seeing as there was no information about an amendment to the ToS, neither publicly, nor privately, and people were in fact mislead about the ToS having not been updated since late August.
I sincerely hope that this was an honest mistake on your part, and that my refund will be addressed according to the ToS that were in place when I actually rented the server. [/QUOTE]
[QUOTE]Hello
Sorry no refund is going to to be given.
you may request your service be activated or a credit to your account to the equivalent of the servers purchase price.
Kind Regards,
Chris Clark [/QUOTE][QUOTE]Dear Sir,
That's not what I agreed to in the terms of service that were originally in place when I ordered the server.
You can see clearly here that the Terms of Service were edited since I ordered the server.
The original here, which is the terms of service I agreed to:
[URL]http://webcache.googleusercontent.com/search?q=cache:vseNl-mDzc0J:www.ukgame.com/about_uk_game/tos.html+ukgame+tos&cd=1&hl=en&ct=clnk&gl=uk&client=firefox-a[/URL]
Clearly does not have the "and cancelling your service via our automated system" subcaluse, the justification for your withholding my refund. [/QUOTE][QUOTE]Dear Sir
I have offered you
"your service be activated or a credit to your account"
No refund shall be processed
Kind Regards,
Chris Clark
[/QUOTE][QUOTE]
In addition I would like an official statement in regards to the ToS discrepancy or I will be contacting both my local authority and the parent company M247 to solve this matter.
Thank you. [/QUOTE][QUOTE]But credit or re-activation is not what was agreed to as per the terms of service I agreed to upon purchasing this service. A full refund was GUARANTEED. [/QUOTE](This one made me lol, it's guaranteed only sometimes!)
[QUOTE]In this case it is not
No other response will be made to your refund request from myself
"your service be activated or a credit to your account"
No refund shall be processed
Kind Regards,
Chris Clark [/QUOTE]tldr, very unprofessional service and outright fraud, stay away.
Why does this surprise you? UKGame has always been like this. I even got threatened with legal action because I kept on telling people how bad it was there. Go figure.
Also I'm almost positive I have seen them edit their terms of service in the past, so that doesn't surprise me either.
Just do a charge back. They can't legally do anything about it if their site says they have a money back guarantee. And as long as you can prove (meaning you need to print it) that their terms of service never said that originally, they won't be able to do jack.
I highly suggest a chargeback in this sort of situation. Good luck, and I hope you get your money back.
It's funny how whenever something like this comes up all the FP providers know about it.. Anyways, that's absolute bullshit. Run a chargeback, not only does it get your money back, it also lowers their reputation in the eyes of the financial world (Paypal, bank, etc).
chris is the manager
I had the same problem, The arguement went on for about 5 days. I had that chris clark support guy too, I eventually got my money back after threating the company with legal action because I prooved fault with my server but they didnt refund me and under the distance selling regulations, Any purchase can be retuned within 30 days with P+P. So I eventually got a cool guy who gave me a refund :)
UKGame are shit scammers, [url="http://facepun.ch/p/26210629"]please sue me.[/url]
Chris is dumb.
I ordered a server with them a few months back totally forgot, got charged again asked for a refund within a few hours, they said no, and I knew I wouldn't but it was worth a try, so I thought I would check my old ticket that I submitted the first 10 seconds after ordering my server the first time because I noticed somehow I ordered the wrong game, and he did say in that, that he gave me a refund and the money will be in my account in the next few days, so I checked and funny enough it didn't go in, so I told him in the support ticket that it didn't go through, and instead of actualy refunding the money he ends up blaming my card issuer who obviously have no problem with because I had some money deposited the same day he supposedly sent it, its only £6 but still it should be mine not his.
[editline]22nd November 2010[/editline]
First ticket I ever made went like this.
[quote]Hi, well, I seem to have ordered a Global Operations server instead of my intended Garry's Mod server, can you please change the game to Garry's Mod and I will pay the difference.[/quote]
I got this.
[quote]Hello
This has been terminated and refunded please reorder
Kind Regards,
Chris Clark [/quote]
The image shows the date he refunded me
[img]http://dl.dropbox.com/u/8165303/refund.png[/img]
This is my bank statement for the following 2 weeks, suprise suprise, nothing.
[img]http://dl.dropbox.com/u/8165303/statement.png[/img]
Left collumn is money in, middle is out and right is total in my account.
[QUOTE=samwilki;26230666]I ordered a server with them a few months back totally forgot, got charged again asked for a refund within a few hours, they said no, and I knew I wouldn't but it was worth a try, so I thought I would check my old ticket that I submitted the first 10 seconds after ordering my server the first time because I noticed somehow I ordered the wrong game, and he did say in that, that he gave me a refund and the money will be in my account in the next few days, so I checked and funny enough it didn't go in, so I told him in the support ticket that it didn't go through, and instead of actualy refunding the money he ends up blaming my card issuer who obviously have no problem with because I had some money deposited the same day he supposedly sent it, its only £6 but still it should be mine not his.
[editline]22nd November 2010[/editline]
First ticket I ever made went like this.
I got this.
The image shows the date he refunded me
[img_thumb]http://dl.dropbox.com/u/8165303/refund.png[/img_thumb]
This is my bank statement for the following 2 weeks, suprise suprise, nothing.
[img_thumb]http://dl.dropbox.com/u/8165303/statement.png[/img_thumb]
Left collumn is money in, middle is out and right is total in my account.[/QUOTE]
UKGame is horrible.
I don't get it, is UKGame some one man operation or something?
[QUOTE=JWJ;26233487]I don't get it, is UKGame some one man operation or something?[/QUOTE]
two I think
[editline]23rd November 2010[/editline]
and a dog
UKGame was good, they turned shit a year ago or so, when they was good they was like 6 people, now its just some monkey
Louise anyone...?
Only GSP's would get that one.
Louise was awesome, but she left ukgame out the backdoor for some reason, maybe her support was too good. But from what little words ive had with her, Chris and her fell out. I bet he wish he had her back again :)
[QUOTE=gaming-god;26249213]Louise was awesome, but she left ukgame out the backdoor for some reason, maybe her support was too good. But from what little words ive had with her, Chris and her fell out. I bet he wish he had her back again :)[/QUOTE]
She was a total douchebag to everyone in the community of GSP's. Total dick (no pun intended). I hated doing any business with her because of her lousy attitude.
I use to go with ukgamers , did have any trouble untill i wanted the FAST-dl they were offering. Then it just turned into a shit storm. So then i went to buy a VPS with Vps247 , witch turned out to be crap and over costly , so now i am hosting my own servers and have had the best support in my life.
I bought 2 GMOD servers from them a while ago and have only payed for the 1st month then stopped. I wonder why I can still access and use the servers 3 months later. O.O
maybe you have recuring payment?
UKGame were good 1 year ago, now they are absolutely shit.
I rented a server from them a while back, I had no trouble with the server, but when i checked my bank account...
(the server costed 20$) they took 50$..
A friend of me rented a 12 slot gmod server for one month. 3 days after all addons were installed the server crashed and reinstall didn't work. He got responce from Chris som days after the month were over.
My friend payed for a Gmod server for a month and hes still got it. He bought it 4 months ago :v
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