I can't use the E button to hold down "use"

[VichooGioia]

I have tried in all possible ways, with the blind, erasing the game, but nothing happens, I do not want to have to get to the point of formatting the computer, install everything again and continue with the same problem, I need a solution now, or return me the money from the game, I've never had any problems so far since 2014-15