Steam support fails again - Games

Here's my little adventure with steam support [quote]1 « Message by you on Mon, 29th Mar 2010 10:35 pm » So my headphones came unplugged while playing some Modern Warfare 2 and I just plugged them back in. Then MW2 froze so I closed it out. I went to relaunch it and steam was frozen. I closed steam.exe and now steam won't start at all. The exe just freezes and never does anything when I launch it. I have uninstalled and reinstalled 3 times and deleted all the registries for steam. Restarted the computer several times to complete the uninstall/reg edit and still no luck. Help me Steam support, you're my only hope. 2 « Message by you on Mon, 29th Mar 2010 10:35 pm » I have windows 6 x64 and opted in to the UI beta. They worked fine for the past month and a half. 3 « Message by you on Mon, 29th Mar 2010 10:35 pm » Window 7* 4 « Message by Alex on Thu, 1st Apr 2010 9:08 pm » Hello Skylor, Thank you for contacting Steam Support. Please exit Steam and go to the folder called C:\Program Files\Steam\ (this is the default location for a Steam installation - if you set a different installation directory, you will need to browse to it). Delete all of the files in this folder except: The Steamapps folder and Steam.exe (this file is listed as an application and features the black and white Steam logo) Restart your computer. Then, you will need to launch Steam.exe from within the Steam installation folder, and not from a pre-existing shortcut. With Steam running, re-test the original issue. Note: This process will not affect your currently installed games. Let us know if you have any further questions or concerns. 5 « Message by you on Thu, 1st Apr 2010 9:25 pm » *sigh* The generic answer won't work on this question guys......It's like you didn't even read my post. I said steam wont start at all and I have deleted the steam folder and reinstalled then deleted the registry files and the folder and reinstalled. I managed to solve my own problem anyway. It was my sound drivers. They were causing anything making sounds to crash. Thanks for taking 3 days to give me the generic answer. Next time just get a bot to do it. 6 « Message by Alex on Fri, 2nd Apr 2010 2:50 pm » Hello Skylor, I am glad that the issue is resolved. Please let us know if you encounter any further difficulty - we will be happy to assist you. 7 « Message by you on Fri, 2nd Apr 2010 5:51 pm » .... Are you retarted? YOU DIDN'T HELP ME AT ALL. IN FACT YOU MADE ME ANGRIER THAN I WAS BEFORE. [/quote] I know this may not seem like much but this is the fourth time I have gotten this EXACT message for "my problem" and frankly I am pissed. Sometimes steam wont start or I cant get out of a beta but steam ALWAYS gives me this message. It's like they try to piss you off. Steam has the shittest support ever known to man. TL:DR Steam support sucks and I am pissed.

Nobody cares.

[QUOTE=Afnopo;21132151]Nobody cares.[/QUOTE] Nobody cares that nobody cares

EA support has worse support.

[QUOTE=Roger The Alien;21132189]Nobody cares that nobody cares[/QUOTE] Nobody cares that you're five.

[QUOTE=The Evil;21132190]EA support has worse support.[/QUOTE] It has no support, at all. That doesn't count. [editline]02:07AM[/editline] To the people complaining above, shut up. This is not the thread to increase your E-penis.

[QUOTE=halflambada;21132217]Nobody cares that you're five.[/QUOTE] Nobody cares that you assume I'm five. Nexon has the worst ticket system ever. They wrongly ban people in their games Combat Arms and Maplestory for hacks they don't even HAVE. Then when the people log tickets they say they were confirmed hackers (complete bullshit)

I see no folly in their response. 1. They gave you a suggestion to fix it. 2. You replied that it didn't work and that you found out a solution on your own. 3. They congratulate you and re-inform you that they would gladly help with any future error. You're just being a dick.

[QUOTE=Pie108;21132365]I see no folly in their response. 1. They gave you a suggestion to fix it. 2. You replied that it didn't work and that you found out a solution on your own. 3. They congratulate you and re-inform you that they would gladly help with any future error. You're just being a dick.[/QUOTE] Agreed, calling them retarded? Thats just low, they did try to help you and it's not a game that they made.

[QUOTE=The Evil;21132190]EA support has worse support.[/QUOTE] They Told me to Install my Graphics card...What? Year later brought the same game again and works like gold

[QUOTE=Roger The Alien;21132278]Nobody cares that you assume I'm five. Nexon has the worst ticket system ever. They wrongly ban people in their games Combat Arms and Maplestory for hacks they don't even HAVE. Then when the people log tickets they say they were confirmed hackers (complete bullshit)[/QUOTE] You play Maple Story and you say you aren't five?

[QUOTE=halflambada;21132991]You play Maple Story and you say you aren't five?[/QUOTE] What?

[QUOTE=halflambada;21132991]You play Maple Story and you say you aren't five?[/QUOTE] You are not a stalker.

OP has a strong point, It's as if they are automated bots. Infct im starting to think they are... EDIT: Wait. I know its probably not one of the best times to pull this one out but "Pics or it didn't happen.". I'd like to see proof this isn't something you thought you'd troll us with. I mean sometimes steam support can be stupid, but i dont think you'd deliberitly tell them its not fixed, and then they would say it's fixed and that they were happy to help.

[QUOTE=Afnopo;21133096]You are not a stalker.[/QUOTE] Did you even read his post, You didn't? Oh alright. [QUOTE=Roger The Alien;21132278] Nexon has the worst ticket system ever. They wrongly ban people in their games Combat Arms and [B]Maplestory[/B] for hacks they don't even HAVE. Then when the people log tickets they say they were confirmed hackers (complete bullshit)[/QUOTE]

[QUOTE=Mega Tuna;21133180]OP has a strong point, It's as if they are automated bots. Infct im starting to think they are... EDIT: Wait. I know its probably not one of the best times to pull this one out but "Pics or it didn't happen.". I'd like to see proof this isn't something you thought you'd troll us with. I mean sometimes steam support can be stupid, but i dont think you'd deliberitly tell them its not fixed, and then they would say it's fixed and that they were happy to help.[/QUOTE] Like OP said, it took them 3 days to reply.

[QUOTE=Pie108;21133243]Like OP said, it took them 3 days to reply.[/QUOTE] Maybe they're delayed bots.... So that people dont get suspicious.... Okay in all seriousness though I want a picture of the e-mail from his inbox.

[QUOTE=Mega Tuna;21133315]Maybe they're delayed bots.... So that people dont get suspicious.... Okay in all seriousness though I want a picture of the e-mail from his inbox.[/QUOTE] Done, good sir. [img]http://img163.imageshack.us/img163/9117/86972423.png[/img] [editline]03:35AM[/editline] And one of the emails [img]http://img202.imageshack.us/img202/9291/58632079.png[/img]

Lol he called them [B]retarted[/B]. Who's retarded now.

[QUOTE=Karmah;21134243]Lol he called them [B]retarted[/B]. Who's retarded now.[/QUOTE] Didn't even realize I spelt that wrong. Oh well, since it's most likely a bot it doesn't matter.

I like how your getting pissed off at some one who tried to help you. Its like yelling at a fireman who broke down your door to get into your house to save you from a fire.

[QUOTE=Thor667;21134430]I like how your getting pissed off at some one who tried to help you. Its like yelling at a fireman who broke down your door to get into your house to save you from a fire.[/QUOTE] they really helped didn't they? I told them I uninstalled (which removes ALL STEAM FOLDERS) and they still told me to remove everything but the exe.

[QUOTE=Nohj;21134507]they really helped didn't they? I told them I uninstalled (which removes ALL STEAM FOLDERS) and they still told me to remove everything but the exe.[/QUOTE] He is going through a checklist starting with the most obvious. He could have said fuck off and disabled your steam account and never answered to your tickets.

[QUOTE=Pie108;21132365]I see no folly in their response. 1. They gave you a suggestion to fix it. 2. You replied that it didn't work and that you found out a solution on your own. 3. They congratulate you and re-inform you that they would gladly help with any future error. You're just being a dick.[/QUOTE] This. What were you expecting, a free Valve Complete Pack for your troubles? Not to mention it's ironic that you call them retarded when you fail to acknowledge the fact that Steam Support only helps with steam (Billing, cd keys, client, etc), and Valve games. Valve didn't make modern warfare. [b]Valve reading your ticket:[/b] [img]http://i43.tinypic.com/2w33o84.jpg[/img] [editline]04:00AM[/editline] [QUOTE=Nohj;21134507]they really helped didn't they? I told them I uninstalled (which removes ALL STEAM FOLDERS) and they still told me to remove everything but the exe.[/QUOTE] You barely provided any details in your report. They can't read your mind through the internet or check "Computer logs" or some shit like that. Quit acting like Facepunch misunderstood what you're trying to say. We understand it well, and any 10 year old's conclusion draws to the fact that you're an idiot.

[QUOTE=halflambada;21132991]You play Maple Story and you say you aren't five?[/QUOTE] No. I just hear about it because I have to go to 1 site to play 5 damn games

[QUOTE=Leaf Runner;21136727]This. What were you expecting, a free Valve Complete Pack for your troubles? Not to mention it's ironic that you call them retarded when you fail to acknowledge the fact that Steam Support only helps with steam (Billing, cd keys, client, etc), and Valve games. Valve didn't make modern warfare. [b]Gee its not like the Client didn't start or anything. [quote=Nohj]The exe just freezes and never does anything when I launch it.[/quote][/b] [editline]04:00AM[/editline] You barely provided any details in your report. They can't read your mind through the internet or check "Computer logs" or some shit like that. Quit acting like Facepunch misunderstood what you're trying to say. We understand it well, and any 10 year old's conclusion draws to the fact that you're an idiot.[b]Why would I have to give computer details when I told EXACTLY what happened when it broke. If it breaks when you plug something in it was most likely that.[/b][/QUOTE] If you think I was expecting them to "read my mind through the internet" you are the idiot. Since I had already done what their "response" was, so why would they respond with it? [editline]08:25AM[/editline] Good job reading the whole post.

Same thing happened to me. I bought TF2 for an old account of mine, that a friend now uses to play with me. We hadn't touched it for months, but we discovered as soon as we tried to play together, the account was banned. So I bitched, and literally said [B]"Don't give me some bullshit automatic response, I am out 20 dollars because we were unaware the account had been banned. Call a human and get him to respond. Thanks Gabe."[/B] They apologized (a human did, inorite?), and I got a $25 credit in compensation :D It actually worked for once.

Fucking Twats think that dehumanizing someone over the internet makes them cooler. [editline]08:28AM[/editline] [QUOTE=zydos;21136985]Same thing happened to me. I bought TF2 for an old account of mine, that a friend now uses to play with me. We hadn't touched it for months, but we discovered as soon as we tried to play together, the account was banned. So I bitched, and literally said [B]"Don't give me some bullshit automatic response, I am out 20 dollars because we were unaware the account had been banned. Call a human and get him to respond. Thanks Gabe."[/B] They apologized (a human did, inorite?), and I got a $25 credit in compensation :D It actually worked for once.[/QUOTE] That's what I'm talking about. If you look down at the bottom of my post it says I'm just mad about the steam support being crappy. Not necessarily that the couldn't help. They just send a automated response and hope the user sorts it out. The only way to get a real person is to insult them or call them out.

[QUOTE=zydos;21136985]Same thing happened to me. I bought TF2 for an old account of mine, that a friend now uses to play with me. We hadn't touched it for months, but we discovered as soon as we tried to play together, the account was banned. So I bitched, and literally said [B]"Don't give me some bullshit automatic response, I am out 20 dollars because we were unaware the account had been banned. Call a human and get him to respond. Thanks Gabe."[/B] They apologized (a human did, inorite?), and I got a $25 credit in compensation :D It actually worked for once.[/QUOTE] I will seriously do this now every time I use support and replace $20 with whatever amount I bought something for and change the story.

[QUOTE=Nohj;21136989]Fucking Twats think that dehumanizing someone over the internet makes them cooler.[/QUOTE] [QUOTE=Nohj@steamsupport]are you retarted[/QUOTE] Yeah.