My new computer blue screens whenever I'm playing video games. The weird thing is, the computer crashed when I played Splinter Cell, Super Monday Night Combat, and Age of Empires 2 HD edition, but the computer has never crashed when I play more graphically intensive games like Planetside 2. Here's the info I got on the problem:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional information about the problem:
BCCode: 3b
BCP1: 00000000C0000005
BCP2: FFFFF800037BDD49
BCP3: FFFFF8802054FE90
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1
I'm not too computer savvy so if anyone could help me out I would really appreciate it.
Considering it happens with video games, you should try the following:
- Updating video drivers / Windows
- Check if anything's overheating
Since you're not too computer savvy, to update your video drivers, you either need to go to the NVIDIA or ATI website. Your video card is either of these two makes, and each of these websites have an auto detection facility for finding the correct driver.
Windows updates are available from the control panel in Windows.
To check temperatures, download the application "HWmonitor" and post a screenshot of the main screen of the application here (should have a list of temperatures).
Let me know if you need any help
Methinks temperature issues, it is a laptop after all. Albeit I love laptops and I really want one, I would never use it for gaming, at least not gaming of today's standards, what with Black Ops 2 and Crysis 5 and shit.
Ok so I'm being slightly sarcastic, but a desktop just has room for air to flow, thus cooler temps, thus, better for gaming.
[QUOTE=Leat;40189128]Methinks temperature issues, it is a laptop after all. Albeit I love laptops and I really want one, I would never use it for gaming, at least not gaming of today's standards, what with Black Ops 2 and Crysis 5 and shit.
Ok so I'm being slightly sarcastic, but a desktop just has room for air to flow, thus cooler temps, thus, better for gaming.[/QUOTE]
Depends on your internals. My laptop is great for gaming performance wise and it isn't bad on heat and airflow, other than my video card (Nvidia of course) which can end up incredibly hot. I bought a nice cooling pad for fairly cheap which solved that problem for the most part.
When I first got this laptop I had some problems with it overheating but thats because I was dumb and would use it on soft surfaces.
[QUOTE=djjkxbox360;40187803]Considering it happens with video games, you should try the following:
- Updating video drivers / Windows
- Check if anything's overheating
Since you're not too computer savvy, to update your video drivers, you either need to go to the NVIDIA or ATI website. Your video card is either of these two makes, and each of these websites have an auto detection facility for finding the correct driver.
Windows updates are available from the control panel in Windows.
To check temperatures, download the application "HWmonitor" and post a screenshot of the main screen of the application here (should have a list of temperatures).
Let me know if you need any help[/QUOTE]
Turns out there was an update for the Nvidia driver, I played Splinter Cell for 2 hours and there were no crashes or blue screens. This may have solved the problem but I'm still cautious.
[QUOTE=djjkxbox360;40187803]Considering it happens with video games, you should try the following:
- Updating video drivers / Windows
- Check if anything's overheating
Since you're not too computer savvy, to update your video drivers, you either need to go to the NVIDIA or ATI website. Your video card is either of these two makes, and each of these websites have an auto detection facility for finding the correct driver.
Windows updates are available from the control panel in Windows.
To check temperatures, download the application "HWmonitor" and post a screenshot of the main screen of the application here (should have a list of temperatures).
Let me know if you need any help[/QUOTE]
Welp it blue screen'd again while I was playing Splinter Cell.
Here's a pic of the temperatures of the parts:
[t]http://i.imgur.com/gLipj4W.png?1[/t]
Temperatures seem fine. It would be best to know the error that appears on the blue screen itself. The error usually appears at the top such as "IRQ_LESS_OR_EQUAL". It's possible that there is either a problem with the memory or something is broken in Windows or the drivers. But it's hard to know without knowing the error on the blue screen
I can read the dump file, it tells me where the error was using the BlueScreenView program. Huh, the error was different every time my computer crashed. The first time it said IRQL_NOT_LESS_OR_EQUAL, on the second crash it says UNEXPECTED_KERNAL_MODE_TRAP, on the third crash it says SYSTEM_SERVICE_EXCEPTION, and finally on the fourth crash it says MEMORY_MANAGEMENT. On every crash it says the problem originated from ntoskrnl.exe.
I diagnosed memory problems but nothing showed up after the computer restarted and I did a full virus scan, nothing showed up either.
ntoskrnl => NT (What it's based on) OS (Operating System) KRNL (Kernel)
Anyways, try doing a memtest, sounds like your ram is broken. Also, if it's new - why don't you just send it in?
Yeah, I think that's the problem too.
Well I contacted Maingear about the blue screens, thanks for helping me out djj and Killervalon.
I'll let you guys know if I have any more problems
Are those temps at idle or under load?
According to what I read about CPU's, and including my own with PC Probe 2, 65 Celcius is cooking temperature for the CPU. If you can manage to stay under that during a stress load you're a ok. But if those temps, especially looking at your core 3, third temp, if that's all at idle, it needs to be cooled better to handle stress loads.
After a second look, it appears maybe that's at stress during a game, if that's not the case, defrag and registry fix and all other things you can think of.
[QUOTE=Leat;40204361]Are those temps at idle or under load?
According to what I read about CPU's, and including my own with PC Probe 2, 65 Celcius is cooking temperature for the CPU. If you can manage to stay under that during a stress load you're a ok. But if those temps, especially looking at your core 3, third temp, if that's all at idle, it needs to be cooled better to handle stress loads.
After a second look, it appears maybe that's at stress during a game, if that's not the case, defrag and registry fix and all other things you can think of.[/QUOTE]
Please go out of hardware and software, you keep posting stupid things.
Laptops usually idle at very high temperatures, and most CPU's cut off @ 100 - 110C.
For a laptop, 90C isn't unusual.
The temperature isn't the problem and looking at the BSOD's it's not related to CPU at all.
But it's so fun. :3
Well I may have found the cause of that blue screen problem. It seems to always happen when I'm playing Splinter Cell, except for the two times it blue screened when I played Age of Empires 2 HD and Super Monday Night Combat. I noticed that when ever I would open the steam overlay to look something up when I was playing Splinter Cell, the computer would blue screen 10 to 20 seconds later. I tried to test this theory out so I've played Splinter Cell for good amounts of time without opening up the overlay and no blue screens have happened so far. Does anyone have any idea why the laptop would blue screen like that? Could it be because I'm using so much RAM or that the game is very unoptimized?
Depending on the Splinter Cell game you're playing, if you installed Physx it may be that, could be an idea to uninstall physx and reinstall it.
If it's the overlay itself, simply don't open the overlay? LMAO! I have no idea though, I've never had a BSOD with using steam. I've actually never had a BSOD on my computer.
[QUOTE=Killervalon;40206443]Please go out of hardware and software, you keep posting stupid things.
Laptops usually idle at very high temperatures, and most CPU's cut off @ 100 - 110C.
For a laptop, 90C isn't unusual.
The temperature isn't the problem and looking at the BSOD's it's not related to CPU at all.[/QUOTE]
The tJmax on ivybridge is 105c, and they don't start to throttle the turbo boost until it goes north of 90c.
[editline]21st April 2013[/editline]
[QUOTE=Leat;40362357]If it's the overlay itself, simply don't open the overlay? LMAO! I have no idea though, I've never had a BSOD with using steam. I've actually never had a BSOD on my computer.[/QUOTE]
No, that isn't a solution. If the overlay opening is causing a BSOD something is wrong and should be addressed.
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