I bought an HP monitor at a store. The monitor was defective. The store told me to call HP. I did. They said they won't do anything about it. I promised to not only stop being a customer, I also told them I will inform everyone I know about the incident. They ended up obliging. This is all explained in a previous thread I made here a while back about "how to deal with HP customer support" or something along those lines.
Anyways, the replacement monitor I received developed some sort of issue within the first two months of use, rendering it completely unusable. I called HP only for them to tell me the "warranty expired." They said there was nothing I could do besides [B]purchase [/B] a new monitor from them.
They even said they would offer me a "discount" which ended up being less than 5 percent off when I did the math. I was really insulted and told them how insulted I was at that offer and they have completely lost me as a returning customer.
Dissatisfied on wasting over 200 bucks on a broken product, I called consumer affairs. This was about 2 months ago when I called. Two weeks ago, my representative from consumer affairs called to check on the status. I told him I have not heard anything from HP. He said he will contact them and "start a fire." Amazing words.
Anyways, finally, three days ago, a representative from HP calls me at 10:30 AM and is very apologetic about the problem.
She said she will over-ride the previous decision and send me a new monitor at no cost and bump up shipping priority to "next day." Well, three days later, I see no monitor at my door step, so I check the status online to see the service order is listed as
wait for it.....
CANCELED!
I can't believe it. At this point, I do not want a new monitor from them. I want a check for my money back. I do not want to associate myself with any HP product. Another reason not to use HP is because their drivers and software are so broken, they don't even work 80 percent of the time.
Do yourselves a favor and please, for the love of your wallet and well being,
STAY AWAY FROM HEWLETT PACKARD!
I agree. HP products are such shit.
Except for their printers.
HP Printers are the bomb.
I have my feet rested on one right now... D5160.
[QUOTE=ORGLAR;16955377]I agree. HP products are such shit.
Except for their printers.[/QUOTE]
I have had so many problems with HP printers, mainly because the drivers and the software are so incredibly buggy.
A month or so before this fiasco, I got an all-in-one printer and this thing takes so damn long to not only turn on, but to turn off. I mean, it takes over 3 minutes for it to turn off.
I have a 17" HP monitor for about 4 years now.. Still working in perfect condition. Although I'm going to replace it soon with a 22". I guess I'll follow your advice and not risk my chances with HP.
I've also had problems with HP. Got a DV9000 laptop last year and out of nowhere the LCD stopped working. I take care of my hardware and this is the first time I've had something like this just flat out die for no reason. So I called up support and lucky me my warranty was off by 2 weeks because apparently they go my date of manufacture not date of purchase. I told them that was a load of crap and I wanted them to repair my machine, they said it would cost me $400 USD. I bought the damned thing for $700 CAD so there's no way I'm going to fork over $400 USD for a product that was probably defective, in my opinion if the product fails from regular use in the first 2-3 years the manufacturer should damn well replace it.
Anyway after four phone calls (two of which I was hung up on) and 2 hours later I decided to quit fucking around with these stupid support idiots that don't actually know anything about computers or the English language. I downloaded a service manual and troubleshooted the thing from ground up. Turns out the cable going from the LCD to the motherboard was severed because the gauge of wire they used is garbage and I had to solder together about 7 wires which had a width of about a millimeter. Three hours, one inch of heatshrink and a crummy dremel job later I had a functioning laptop. It's the first and last HP machine I will ever purchase in my life.
[img]http://img365.imageshack.us/img365/6941/1000500.jpg[/img]
[QUOTE=Master117;16955434]I have had so many problems with HP printers, mainly because the drivers and the software are so incredibly buggy.
A month or so before this fiasco, I got an all-in-one printer and this thing takes so damn long to not only turn on, but to turn off. I mean, it takes over 3 minutes for it to turn off.[/QUOTE]
That's odd. Switching mine on and off takes seconds...
I've never had any problems with the software or drivers either.
But anyways, yes. I'll agree that HP is generally terrible.
i like their printers, and their laptops have worked well for me so far.
never had a desktop from them though, but i don't think i will, because i build mine now.
also, i would rather buy dell monitors than hp.
i have a 22" hp lcd monitor and i've never had problems with it
I have an HP monitor and it works great. No problems.
[QUOTE=M2k3;16955605]I've also had problems with HP. Got a DV9000 laptop last year and out of nowhere the LCD stopped working. I take care of my hardware and this is the first time I've had something like this just flat out die for no reason. So I called up support and lucky me my warranty was off by 2 weeks because apparently they go my date of manufacture not date of purchase. I told them that was a load of crap and I wanted them to repair my machine, they said it would cost me $400 USD. I bought the damned thing for $700 CAD so there's no way I'm going to fork over $400 USD for a product that was probably defective, in my opinion if the product fails from regular use in the first 2-3 years the manufacturer should damn well replace it.
Anyway after four phone calls (two of which I was hung up on) and 2 hours later I decided to quit fucking around with these stupid support idiots that don't actually know anything about computers or the English language. I downloaded a service manual and troubleshooted the thing from ground up. Turns out the cable going from the LCD to the motherboard was severed because the gauge of wire they used is garbage and I had to solder together about 7 wires which had a width of about a millimeter. Three hours, one inch of heatshrink and a crummy dremel job later I had a functioning laptop. It's the first and last HP machine I will ever purchase in my life.
[img_thumb]http://img365.imageshack.us/img365/6941/1000500.jpg[/img_thumb][/QUOTE]
This is how you own a laptop.. If it doesn't work, MAKE IT WORK.
Same thing happened to a HP laptop I got asked to repair, except it was the tiny SMD multi pin connector... I couldn't solder the connector back, it was fucked.. To i soldered all the leads directly to the pads, NOT FUN :v: - Got £100 out of it though.
I had a HP something DV8000. I had a shitload of problems with it that they never actually fixed. I had to bring it to my friend who fortunately fixed it for free.
Until the fucking charger melted. Yeah, it fucking melted. The plastic\rubber\whateverthefuckitis around the plug that went into the computer melted and the plug part came out.
I called HP, and they said I had a faulty laptop, and they claimed that I was out of warranty even though I had JUST gotten a 3 year extended one just a month ago, and I would have to get a new one.
They never resolved it, and finally I just sold it to my friend who fixed it so many times because he wanted to get parts from it.
Suprisingly, my shitty HP Pavillion still works after 4+ years. It's a piece of shit with 1gb DDR ram and an AMD Athlon 64, but I put in a radeon x1650 a while ago along with a cheapo $20 PSU which was better than the block of scrap metal it came with. The 17" CRT monitor that I got with it also still works, though it has a shitty resolution.
You weren't lucky, deal with it. No reason to go on a holy war against HP. I can guarantee you several people have had the same problems you do with every single brand.
[QUOTE=ORGLAR;16955630]That's odd. Switching mine on and off takes seconds...
I've never had any problems with the software or drivers either.
But anyways, yes. I'll agree that HP is generally terrible.[/QUOTE]
Same with mine, but it's a chuffing printer. Even taking seconds to turn off is too long. Also as for buggy drivers, the ones that came with mine are pretty horrible, but I found out if you just plug it in under 7, you can just use generic drivers and use Windoes fax & scan and shit to do the extra stuff. pretty cool
[img]http://www.tabletpc2.com/Graphics/Reviews/HP-tx1000/HP-tx1000-Tablet-PC.jpg[/img]
My HP TX1000 Tablet PC came with a Broadcom 4311 Mini PCIe Wireless card built-in, and needless to say, it's not Linux friendly. So after purchasing a new Atheros Wireless card on Amazon, I install the replacement card, only to be greeted by the BIOS telling me it's an incompatible wireless card..? Doing my Googling homework, it appeared to me that HP has a Witelist of acceptable Broadcom and Intel Wireless cards in their BIOS, and if your card isn't in the Whitelist, the Computer halts the boot process at POST.
Here's the exact error:
[img]http://www.richud.com/HP-Pavilion-104-Bios-Fix/104-unsupported-wireless-device.jpg[/img]
[B]FUCKING LAME![/B]
Doing further Googling, I discovered how to hack the BIOS with a hex editor to replace one of the Broadcom card's Device ID in the Whitelist with my Atheros card's ID. After flashing and rebooting, The card now works flawlessly. Apparently IBM Lenovo laptops also have this Whitelist, making internal
wireless card upgrades a pain in the ass.
[B]Thanks again HP, I really needed to take that risk of fucking up my BIOS.[/B] [img]http://d2k5.com/sa_emots/emot-argh.gif[/img]
I bought a Compaq CQ60 a month ago and it's been great after I formatted all of their shit off of it.
[QUOTE=Pixel Heart;16959326][img_thumb]http://www.tabletpc2.com/Graphics/Reviews/HP-tx1000/HP-tx1000-Tablet-PC.jpg[/img_thumb]
My HP TX1000 Tablet PC came with a Broadcom 4311 Mini PCIe Wireless card built-in, and needless to say, it's not Linux friendly. So after purchasing a new Atheros Wireless card on Amazon, I install the replacement card, only to be greeted by the BIOS telling me it's an incompatible wireless card..? Doing my Googling homework, it appeared to me that HP has a Witelist of acceptable Broadcom and Intel Wireless cards in their BIOS, and if your card isn't in the Whitelist, the Computer halts the boot process at POST.
Here's the exact error:
[img_thumb]http://www.richud.com/HP-Pavilion-104-Bios-Fix/104-unsupported-wireless-device.jpg[/img_thumb]
[B]FUCKING LAME![/B]
Doing further Googling, I discovered how to hack the BIOS with a hex editor to replace one of the Broadcom card's Device ID in the Whitelist with my Atheros card's ID. After flashing and rebooting, The card now works flawlessly. Apparently IBM Lenovo laptops also have this Whitelist, making internal
wireless card upgrades a pain in the ass.
[B]Thanks again HP, I really needed to take that risk of fucking up my BIOS.[/B] [img]http://d2k5.com/sa_emots/emot-argh.gif[/img][/QUOTE]
I see no fault here on HP's part. You are the one not them who decided to install Linux and get a new wireless card.
[QUOTE=Thor667;16959377]I see no fault here on HP's part. You are the one not them who decided to install Linux and get a new wireless card.[/QUOTE]
Once you buy the hardware it should not lock you out from putting whatever hardware or software you want on it.
HP is only good with corporate products imho, i.e. shit that costs you more than a limb
[QUOTE=M2k3;16959541]Once you buy the hardware it should not lock you out from putting whatever hardware or software you want on it.[/QUOTE]
Tell that to Dell.
[QUOTE=M2k3;16959541]Once you buy the hardware it should not lock you out from putting whatever hardware or software you want on it.[/QUOTE]
You bought it as a product with Windows on it and it was designed to support Windows. If you want to hack about doing other stuff feel free but HP don't have to make things easy for you.
Wow, am I glad that I don't do HP. Shit's all over the place it seems!
[QUOTE=Dr Egg;16959868]You bought it as a product with Windows on it and it was designed to support Windows. If you want to hack about doing other stuff feel free but HP don't have to make things easy for you.[/QUOTE]
An Atheros wireless card would also work on Windows. Yeah they don't have to make it easy to use Linux, but they also don't have to be asses about it and deliberately make it harder.
I have a HP laptop cost ~ £600. IT worked fine for around 3 weeks but now my volume control + media controls have stopped working. It's not a huge issue but frustrating when they spaz out and change the volume and randomly start playing music.
[QUOTE=Roast Beast;16960368]An Atheros wireless card would also work on Windows. Yeah they don't have to make it easy to use Linux, but they also don't have to be asses about it and deliberately make it harder.[/QUOTE]
It's a complete product, not built out of lego. For all I know Honda may have made it delibaretly hard to change out the entire engine in my car, but I don't care. The car is sold as a complete system, with certain amounts of customisability, but nothing as major as an engine change (maybe). You wouldn't complain if you Macbook didn't work with X product when it didn't have drivers for it. It wasn't designed to work with this system so it is blocked out. Perfectly reasonable to me.
[QUOTE=Dr Egg;16960624]It's a complete product, not built out of lego. For all I know Honda may have made it delibaretly hard to change out the entire engine in my car, but I don't care. The car is sold as a complete system, with certain amounts of customisability, but nothing as major as an engine change (maybe). You wouldn't complain if you Macbook didn't work with X product when it didn't have drivers for it. It wasn't designed to work with this system so it is blocked out. Perfectly reasonable to me.[/QUOTE]
I would consider a wireless adapter to fall under the heading of "a certain amount of customisability". As you can see from his post the adapter was perfectly compatible with his system once he added it to the whitelist, so blocking it wasn't meant to prevent a technical issue. And the Apple argument is irrelevant because the adapter [i]was[/i] designed to work with that system - namely, a notebook. You can't get more specific than when it comes to Windows systems without introducing proprietary hardware, in which case a whitelist would be redundant.
My hp pavilion dv7 has worked flawlessly for ages, I've had email conversations with their tech support and they have no clue about what they are doing, is shite.
I love HP, had this computer since '05.
[QUOTE=Roast Beast;16960910]I would consider a wireless adapter to fall under the heading of "a certain amount of customisability". As you can see from his post the adapter was perfectly compatible with his system once he added it to the whitelist, so blocking it wasn't meant to prevent a technical issue. And the Apple argument is irrelevant because the adapter [i]was[/i] designed to work with that system - namely, a notebook. You can't get more specific than when it comes to Windows systems without introducing proprietary hardware, in which case a whitelist would be redundant.[/QUOTE]
I wouldn't say so, mainly because wireless is still an internal component, regardless if it can be replaced by an external one or not. And that doesn't really mean much. Again, I could be a huge huge faggot and lower the suspension on my car. It might be technically sound and no more dangerous than normal, but it still isn't meant for it, so Honda could try block it if they wanted.
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