• Valve found guilty of breaching consumer law in Australian Federal Court
    7 replies, posted
[url]http://www.pcgamesn.com/portal-2/valve-found-guilty-of-breaching-consumer-law-in-australian-federal-court[/url]
Oh. So whats this mean.
[QUOTE=AaronM202;50028467]Oh. So whats this mean.[/QUOTE] Nothing, the whole thing was over the lack of refunds. They've added it since the case was started. This basically turned from "where's the refunds" to "what took you so long"
Actually the changing part if valves follows through is a increased time limit refund on Early access and broken games. The refunds according to Australia isn't enough.
[QUOTE=OmniConsUme;50028748]Actually the changing part if valves follows through is a increased time limit refund on Early access and broken games. The refunds according to Australia isn't enough.[/QUOTE] TBH the time limit fucked me out of $40, so I'm perfectly okay with this. I expected Killing Floor 2 to get better when I bought it, but then it stalled and eventually gained microtransactions before leaving early access. I tried to refund it with my logged 29 minutes and I'm not eligible for it. It's okay though, I learned not to trust Tripwire ever again. It was a waste of $40, but at least it saved me from wasting more on their future games.
[QUOTE=gk99;50030012]TBH the time limit fucked me out of $40, so I'm perfectly okay with this. I expected Killing Floor 2 to get better when I bought it, but then it stalled and eventually gained microtransactions before leaving early access. I tried to refund it with my logged 29 minutes and I'm not eligible for it. It's okay though, I learned not to trust Tripwire ever again. It was a waste of $40, but at least it saved me from wasting more on their future games.[/QUOTE] If I were you, I'd wouldn't buy any early access game until you know whether or not it's going to be updated fairly and regularly
[QUOTE=Blazedol;50030471]If I were you, I'd wouldn't buy any early access game until you know whether or not it's going to be updated fairly and regularly[/QUOTE] The thing was, it's made by Tripwire, the people who made Killing Floor 1 and Red Orchestra, so I expected it to be good because they were reputable, plus my other friends said they were going to buy it and ended up never doing it.
[QUOTE=gk99;50030012]TBH the time limit fucked me out of $40, so I'm perfectly okay with this. I expected Killing Floor 2 to get better when I bought it, but then it stalled and eventually gained microtransactions before leaving early access. I tried to refund it with my logged 29 minutes and I'm not eligible for it. It's okay though, I learned not to trust Tripwire ever again. It was a waste of $40, but at least it saved me from wasting more on their future games.[/QUOTE] The kind of remedies which are afforded under the Australian Consumer Law aren't meant for cases like yours. They are for when products are of an unacceptable quality or not fit for intended use (eg, through misleading advertising). Your case probably wouldn't fit under either. The Australian Consumer Law is intended, for example, for when a game is released and it's buggy to the point of being unplayable (think Arkham Knight on PC), or for when a game is advertised as x but it's actually not like x at all (I think The War Z was like that). Even though Valve have implemented refunds, their model doesn't meet the obligations outlined in the ACL. Arbitrary time or play limits for refunds are not a substitute for providing a remedy whenever a product is of an unacceptable quality or is not fit for intended use.
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