• Steve Jobs In Email Pissing Match With Journalism Student
    28 replies, posted
[quote=Student] Mr. Jobs, I humbly ask why Apple is so wonderfully attentive to the needs of students, whether it be with the latest, greatest invention or the company’s helpful customer service line, and yet, ironically, the Media Relations Department fails to answer any of my questions which are, as I have repeatedly told them, essential to my academic performance.” [/quote] [quote=Jobs] Our goals do not include helping you get a good grade. Sorry [/quote] [quote=Student] I never said that your goal should be to “help me get a good grade.” Rather, I politely asked why your media relations team does not respond to emails, which consequently, decreases my chances of getting a good grade. But, forget about my individual situation; what about common courtesy, in general —- if you get a message from a client or customer, as an employee, isn’t it your job to return the call? That’s what I always thought. But I guess that’s not one of your goals. [/quote] [quote=Jobs] Nope. We have over 300 million users and we can’t respond to their requests unless they involve a problem of some kind. Sorry. [/quote] [quote=Student] You’re absolutely right, and I do meet your criteria for being a customer who deserves a response: 1. I AM one of your 300 million users. 2. I DO have a problem; I need answers that only Apple Media Relations can answer. Now, can they kindly respond to my request (my polite and friendly voice can be heard in the first 5 or 10 messages in their inbox). Please, I am on deadline. [/quote] [quote=Jobs] Please leave us alone. [/quote] [url=http://www.defamer.com.au/2010/09/steve-jobs-in-email-pissing-match-with-journalism-student/]Source.[/url]
[quote]Our goals do not include helping you get a good grade. Sorry[/quote] He sounds like a massive dickhead right here
didn't he do something like this before?
I feel like I remember him doing this before.
Wonderful customer service right there!
[QUOTE=Onyx3173;25394661]Wonderful customer service right there![/QUOTE] Steve Jobs isn't customer service. [editline]13th October 2010[/editline] [QUOTE=Timebomb757;25394660]I feel like I remember him doing this before.[/QUOTE] same, he was arguing with some online journalist.
[QUOTE=Makol;25394666]Steve Jobs isn't customer service.[/QUOTE] That could still be applied to the Media Relations Department as well.
[QUOTE=Makol;25394666]Steve Jobs isn't customer service.[/QUOTE] Doesn't give him a license to be an absolute twat to customers.
I always knew Steve Jobs was a dick
[quote]Please leave us alone.[/quote] I.e. 'Shit, he outsmarted me. Better get him to fuck off.' [quote]Our goals do not include helping you get a good grade. Sorry[/quote] True, but the man could've said a bit less blunt.
[quote]I probably won’t get an A, maybe I’ll get a B.[/quote] Well, I would've settled for the fucking B to begin with. :colbert:
[QUOTE=Yoces;25396816]Well, I would've settled for the fucking B to begin with. :colbert:[/QUOTE] How would you feel about not getting the grade you want because the person who can help you get it is acting like an asshole and refusing to help?
I bet the customer service people tell people all day, you are one of 300 million customers, sorry we don't have time for you, to everybody :v:
This is SO late. I heard about this a couple weeks ago.
I think anyone here would sound like a dick more than often if they got like 1000 emails a day, 90% of them being from retard asking shit like: "WHY IZ MY IPAWD BROKEN!!!??" and actually looked trough all of them, and answered as many as possible.
i don't think the "Sent via BlackBerry from T-Mobile" signature in the emails helped.
God, he's horrible.
[QUOTE={ABK}AbbySciuto;25396957]This is SO late. I heard about this a couple weeks ago.[/QUOTE] ok
[QUOTE=deloc;25403496]i don't think the "Sent via BlackBerry from T-Mobile" signature in the emails helped.[/QUOTE] I have a feeling that Jobs may be more helpful if it says "Sent via iPhone" as the signature
I'd love to see bill gates or Balmer to this, that'd stir some shit up.
[QUOTE=Muscar v2;25398410]I think anyone here would sound like a dick more than often if they got like 1000 emails a day, 90% of them being from retard asking shit like: "WHY IZ MY IPAWD BROKEN!!!??" and actually looked trough all of them, and answered as many as possible.[/QUOTE] That is a part of their job, you're not only paying for a product but a service. I work in retail, people buy shit from my store because they want or need it. When they have a question or problem and come back IT is OUR job, and duty to provide them with a solution. What would happen if i said "hey sorry, can't help you. I see hundreds of people a day, can't help you, go away" Guess what would happen? The person would return the product - We would lose money because we have to pay them back and send the item back to return center. Then we would lose one or more customers because people don't go and talk too all their friends about the good experience in the store because that is expected. They would share their bad experience , we would lose some reputation. Without customers Steve jobs or I would lose money and potentially our jobs, people should help their customers because it is the right thing to do and what you should do. Acting like Jobs did is really inexcusable, I don't give a shit what fanboy says about how busy he is or how much emails he gets. you ALWAYS have time for your customer. You can create the most awesome product in the world, but if you have shitty relations with your potential customer your product will not sell, if it doesn't sell you lose money. End result would be bankruptcy. Just because you have a big company and generate millions of dollars a year doesn't mean you should ignore that guy who spent a few thousand dollar.
[QUOTE=MR-X;25410277]That is a part of their job, you're not only paying for a product but a service. I work in retail, people buy shit from my store because they want or need it. When they have a question or problem and come back IT is OUR job, and duty to provide them with a solution. What would happen if i said "hey sorry, can't help you. I see hundreds of people a day, can't help you, go away" Guess what would happen? The person would return the product - We would lose money because we have to pay them back and send the item back to return center. Then we would lose one or more customers because people don't go and talk too all their friends about the good experience in the store because that is expected. They would share their bad experience , we would lose some reputation. Without customers Steve jobs or I would lose money and potentially our jobs, people should help their customers because it is the right thing to do and what you should do. Acting like Jobs did is really inexcusable, I don't give a shit what fanboy says about how busy he is or how much emails he gets. you ALWAYS have time for your customer. You can create the most awesome product in the world, but if you have shitty relations with your potential customer your product will not sell, if it doesn't sell you lose money. End result would be bankruptcy. Just because you have a big company and generate millions of dollars a year doesn't mean you should ignore that guy who spent a few thousand dollar.[/QUOTE] I think there's more to it, Steve answers a lot of email, and 99% of it being good and helpful answers. Maybe he was angry or tired, he is just as human as we are, and makes mistakes. If I'd choose one CEO that have a close relation to their customers, it'd be Steve, he's done a lot for individual customers. And it's his choice to answer all these email personally, and does it only out of own will, having no time is a acceptable excuse in my opinion. Sure, he could have waited till he has the time to answer and discuss the matter further, but then again, he's just as human as we are. Think about all the shit he gets every day, I don't think anyone of us would be able to handle that. I think this is the reason bill gates and many other CEO's have chosen not to do this.
[QUOTE=MR-X;25410277]That is a part of their job, you're not only paying for a product but a service. I work in retail, people buy shit from my store because they want or need it. When they have a question or problem and come back IT is OUR job, and duty to provide them with a solution. What would happen if i said "hey sorry, can't help you. I see hundreds of people a day, can't help you, go away" Guess what would happen? The person would return the product - We would lose money because we have to pay them back and send the item back to return center. Then we would lose one or more customers because people don't go and talk too all their friends about the good experience in the store because that is expected. They would share their bad experience , we would lose some reputation. Without customers Steve jobs or I would lose money and potentially our jobs, people should help their customers because it is the right thing to do and what you should do. Acting like Jobs did is really inexcusable, I don't give a shit what fanboy says about how busy he is or how much emails he gets. you ALWAYS have time for your customer. You can create the most awesome product in the world, but if you have shitty relations with your potential customer your product will not sell, if it doesn't sell you lose money. End result would be bankruptcy. Just because you have a big company and generate millions of dollars a year doesn't mean you should ignore that guy who spent a few thousand dollar.[/QUOTE] very sort sighted I agree with muscar
Steve Jobs is an asshole.
The student really is an entitled, self-important time burglar who's taking great advantage of the 'customer's always right' axiom and Steve doesn't strike me as being someone who's approachable or patient. Neither side of this argument is likeable.
Is there something SO difficult and puzzling to do with a [i]school paper[/i] that he can't solve with Google?
Steve Jobs seems like such a douche bag when you mail him.
Hahaha, jobs. :q:
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