BT Broadband capped at 15kb/s - Hardware & Software

Its been like this for 2 weeks now, we had an engineer out on monday, he was receiving 3.5mbps directly from the phone line. (Which I usually get). He said the issue was with our old modem so he gave us a new home hub 3. He said there is a wait of at the most 10 days before you'll get the same speeds back again, but having no variation in the speed is worrying me, constantly 0.12mbps or lower. I've tried 2 tests on BT's own speedtester but both have failed, "Two consecutive attempts have failed to initialise an Assured Rate session for your service.Please raise a fault with your service provider stating that the Performance Tester tool indicated a problem with initialising your Assured Rate session." Here is some information from my hub: ADSL Line Status Connection Information Line state: Connected Connection time: 0 days, 01:28:22 Downstream: 3.438 Mbps Upstream: 448 Kbps ADSL Settings VPI/VCI: 0/38 Type: PPPoA Modulation: G.992.1 Annex A Latency type: Interleaved Noise margin (Down/Up): 4.1 dB / 21.0 dB Line attenuation (Down/Up): 43.6 dB / 27.5 dB Output power (Down/Up): 19.7 dBm / 12.3 dBm FEC Events (Down/Up): 3408952 / 43 CRC Events (Down/Up): 17430 / 49 Loss of Framing (Local/Remote): 0 / 0 Loss of Signal (Local/Remote): 0 / 0 Loss of Power (Local/Remote): 0 / 0 HEC Events (Down/Up): 75919 / 106 Error Seconds (Local/Remote): 548 / 76 Is there anything wrong here? I'll have to get my Dad to phone up when he finishes work as I'm not the account holder.

[QUOTE=Chainz45;31286181]Its been like this for 2 weeks now, we had an engineer out on monday, he was receiving 3.5mbps directly from the phone line. (Which I usually get). He said the issue was with our old modem so he gave us a new home hub 3. He said there is a wait of at the most 10 days before you'll get the same speeds back again, but having no variation in the speed is worrying me, constantly 0.12mbps or lower. I've tried 2 tests on BT's own speedtester but both have failed, "Two consecutive attempts have failed to initialise an Assured Rate session for your service.Please raise a fault with your service provider stating that the Performance Tester tool indicated a problem with initialising your Assured Rate session." Here is some information from my hub: ADSL Line Status Connection Information Line state: Connected Connection time: 0 days, 01:28:22 Downstream: 3.438 Mbps Upstream: 448 Kbps ADSL Settings VPI/VCI: 0/38 Type: PPPoA Modulation: G.992.1 Annex A Latency type: Interleaved Noise margin (Down/Up): 4.1 dB / 21.0 dB Line attenuation (Down/Up): 43.6 dB / 27.5 dB Output power (Down/Up): 19.7 dBm / 12.3 dBm FEC Events (Down/Up): 3408952 / 43 CRC Events (Down/Up): 17430 / 49 Loss of Framing (Local/Remote): 0 / 0 Loss of Signal (Local/Remote): 0 / 0 Loss of Power (Local/Remote): 0 / 0 HEC Events (Down/Up): 75919 / 106 Error Seconds (Local/Remote): 548 / 76 Is there anything wrong here? I'll have to get my Dad to phone up when he finishes work as I'm not the account holder.[/QUOTE] You could be getting DDOSed, Did you check your logs?

[QUOTE=Michael haxz;31297357]You could be getting DDOSed, Did you check your logs?[/QUOTE] are you serious do you have unlimited broadband?

[QUOTE=a-k-t-w;31304879]are you serious do you have unlimited broadband?[/QUOTE] Yes and Yes, 12/1 MBS with no cap To the OP How ever, I wouldn't stick with DSL. DSL speeds are pretty shitty. My Cable Internet Provider, Charter, has 12 MBS Download and 1 MBS Upload for $20. I would suggest looking into Cable, better speeds and not a bad price either.

i wasn't talking to you.

[QUOTE=a-k-t-w;31320842]i wasn't talking to you.[/QUOTE] The fuck is wrong with you? You quoted his post of course you were talking to him.

[QUOTE=moesislack;31325799]The fuck is wrong with you? You quoted his post of course you were talking to him.[/QUOTE] no i wasnt. notice the space little space separating the words? yeah.

Moving on... Try calling your ISP and telling them, seeing if they can get a guy to check if anything's wrong.

[QUOTE=Chickens!;31326936]Moving on...Try calling your ISP and telling them, seeing if they can get a guy to check if anything's wrong.[/QUOTE]He already has, but he should call them back about still.To a-k-t-w, Cool Story Bro. I'm not going to stop posting

[QUOTE=Michael haxz;31297357]You could be getting DDOSed, Did you check your logs?[/QUOTE] If he was getting DDoSed BT dont allow static ip addresses so if he has tried to restart his router which i imagine he has, the ddos would stop becuase his ip would be diffrent, no?

[QUOTE=ChubZz;31349066]If he was getting DDoSed BT dont allow static ip addresses so if he has tried to restart his router which i imagine he has, the ddos would stop becuase his ip would be diffrent, no?[/QUOTE] Good Point

How many computers are in your house? Could be that one or a few have a virus/spyware/infection/whatever you want to call it, possible hijacked connection, part of a botnet? Also does anyone use bittorrent in your house, if you set your connection to unlimited upload speed in the connection settings (for your torrent client) and leave it like that your connection will slow to a total crawl regardless of how much up/down speed you have.