ASUS Direct CU II 6970 reporting weird temperatures, shutting down when used.

[EamonnDH]

My brand spanking new 6970 ran like a dream for about half an hour, then I rebooted and it's reporting temps of 80c+ idle, yet when I feel the heatpipes of the heatsink, they're cold. Whenever I start a game or anything that uses the GPU, the temps launch up to over 120+ and force the system to shut down. WTF is going wrong?

[WarriorXK]

Probably a broken heat sensor, the card thinks it is overheating and shuts down the computer, I recommend RMA'ing the GPU.

[EamonnDH]

I just got it off the bloody delivery man, do you think Scan.co.uk will do a next-day swapsies sort of thing as it's DOA in a way?

[Antdawg]

Does your computer just shut off with no warning or no error?

If so, I had a similar issue with my HD5830. Problem was that my PSU wasn't supplying enough Amps (HD5830 required >35 but my PSU was around 31). My wattage was fine (650) but look into the amperage requirements of the card and the amps on your PSU.

[EamonnDH]

Screen just goes black.

It's not a PSU issue, it's a false-heat issue...

[Wiggles]

[QUOTE=EamonnDH;30925609]I just got it off the bloody delivery man, do you think Scan.co.uk will do a next-day swapsies sort of thing as it's DOA in a way?[/QUOTE]

Unlikely, as they need to verify the problem is real although do double check that. Retailers generally have a turn around of less than a week for an RMA.

[EamonnDH]

[QUOTE=Wiggles;30927143]Unlikely, as they need to verify the problem is real although do double check that. Retailers generally have a turn around of less than a week for an RMA.[/QUOTE]

I also took out installation insurance, if that makes a difference.