Hello. I've been having constant problems with me ISP, Orange. Noramlly my internet drops from around 5MB/s with a ping of around 70 between 7.00pm and 11.00pm to 2MB/s with a ping of around 266 between 3.00pm and 12.00am
I cannot view videos on youtube due to my internet being this shit, also see my other thread on my internet constantly switching off here:[url]http://www.facepunch.com/showpost.php?p=17839273&postcount=1[/url]. My internet disconects every 10 or so minutes aswell.
Here is my speedtest taken just now:
[img]http://www.speedtest.net/result/610352947.png[/img]
And here is my pingtest taken just now also:
[img]http://www.pingtest.net/result/2328316.png[/img]
As you can see its very very shit. I've called up my ISP many times and they have promised that they would be fixing this problem. About a year ago I was getting speeds peaking at 1Mb/s. I cannot just change my ISP because I am on a contract.
Does anyone know any soloutions that would improve my speeds? I am about to call them up again and is there anything specific I should be asking about as I am pretty poor with interent connections.
Login to your router and check the attenuation, and post it here (there should be an upstream and a downstream value, it'll be in DB)
[editline]07:42PM[/editline]
Also, the magical speed phrase is "Up To"
[QUOTE=leach139;18152319]Login to your router and check the attenuation, and post it here (there should be an upstream and a downstream value, it'll be in DB)[/QUOTE]
Is that the thing were I type ipconfig into run and then I get things like IP and stuff?
promised [b]up to[/b] 16Mb/s
That could be even 2Mb/s
Don't trust Orange there quality is terrible, I used to have them, switched to BT and my speeds quadrupled.
Legally they are supposed to give at least half what they promise
As it stands you are entitled to cancel your contract on grounds of not delivering a service
[QUOTE=KestasLT;18152352]promised [b]up to[/b] 16Mb/s
That could be even 2Mb/s[/QUOTE]
I know but as someone said, they have to give at least half of what they promised. Also, the main thing that pisses me off is that my internet stops dropping from 3pm till 12am
It's not ipconfig, it's going to your router's IP, logging in, and looking through. How far away are you from your exchange?
[QUOTE=AzzyMaster;18152361]Don't trust Orange there quality is terrible, I used to have them, switched to BT and my speeds quadrupled.[/QUOTE]
[b]Hahahahaha[I]haha[/I]hahaha-ha[/b]
[QUOTE=leach139;18152441]It's not ipconfig, it's going to your router's IP, logging in, and looking through. How far away are you from your exchange?[/quote]
My exchange being what? I am really shit with internet stuff.
If its my router then I am plugged directly into it via ethernet and the router is ontop of my computer.
There are quite a few things that affect your internet speeds. Distance from your nearest telephone exchange, networking infrastructure in your area, speeds naturally dip during peak hours like 3pm-12am because more people are using the internet, there's only so much bandwidth to go around for everyone, perhaps it's even capped for some people?
I doubt there's much you can do about it apart from wait until your area gets an overhaul and your broadband speeds increase.
And your telephone exchange is the green box you see on the street which routes all of your telephone lines.
OP: Your att. will come up like this:
[img]http://www.pluggy.me.uk/photo/liveboxstats.png[/img]
We want the attenuation, noise margin, and attainable download rate values.
[QUOTE=AzzyMaster;18152361]Don't trust Orange there quality is terrible, I used to have them, switched to BT and my speeds quadrupled.[/QUOTE]
BT are atrocious, I fucking hate them.
[QUOTE=sam.clarke;18152490]There are quite a few things that affect your internet speeds. Distance from your nearest telephone exchange, networking infrastructure in your area, speeds naturally dip during peak hours like 3pm-12am because more people are using the internet, there's only so much bandwidth to go around for everyone, perhaps it's even capped for some people?
I doubt there's much you can do about it apart from wait until your area gets an overhaul and your broadband speeds increase.
And your telephone exchange is the green box you see on the street which routes all of your telephone lines.[/QUOTE]
There's one about 200m away just down the road
[QUOTE=leach139;18152499]OP: Your att. will come up like this:
[img_thumb]http://www.pluggy.me.uk/photo/liveboxstats.png[/img_thumb]
We want the attenuation, noise margin, and attainable download rate values.[/QUOTE]
[IMG]http://i264.photobucket.com/albums/ii189/Alders08/internet.png[/IMG]
There you go
[editline]07:59PM[/editline]
God damn paint :bang:
How do I connect to my modem?
BT suck, 160kb/s max
Fucking people like you make me RAGE. I get 100kb/s on a good day, and 50-80 on most. And I can watch youtube fine, if not by pausing for a min or two before hand.
[QUOTE=cercerd;18152689]Fucking people like you make me RAGE. I get 100kb/s on a good day, and 50-80 on most. And I can watch youtube fine, if not by pausing for a min or two before hand.[/QUOTE]
Cool story. Why not do something about it like I am insted of sitting in a corner crying.
[QUOTE=mgear;18152638]How do I connect to my modem?[/QUOTE]
You should be able to find an IP address on the bottom, the manual or google the modem name and model plus somethign like admin page or ip address.
Righty, that seems OK apart from the noise level. If you know where your MASTER SOCKET is (where the telephone line enters the house) - it generally looks like this:
[img]http://www.broadband-finder.co.uk/blog/wp-content/uploads/2008/10/bt_master_socket_2.jpg[/img]
Plug into that and see if any of those values change. If they don't, I'll give you instructions on using the Test Socket.
[QUOTE=Arsonist;18152388]Legally they are supposed to give at least half what they promise
As it stands you are entitled to cancel your contract on grounds of not delivering a service[/QUOTE]
Agreed. A contract is a mutual commitment. They void their end of the contract by not delivering what is promised in the contract.
[editline]03:34PM[/editline]
[QUOTE=cercerd;18152689]Fucking people like you make me RAGE. I get 100kb/s on a good day, and 50-80 on most. And I can watch youtube fine, if not by pausing for a min or two before hand.[/QUOTE]
Are you sure you aren't confusing kb with kB? 100kb/s is not enough to even stream music, not to mention full video.
[QUOTE=leach139;18153103]Righty, that seems OK apart from the noise level. If you know where your MASTER SOCKET is (where the telephone line enters the house) - it generally looks like this:
[img]http://www.broadband-finder.co.uk/blog/wp-content/uploads/2008/10/bt_master_socket_2.jpg[/img]
Plug into that and see if any of those values change. If they don't, I'll give you instructions on using the Test Socket.[/QUOTE]
I am plugged into that socket and always have been. How do I use the test socket?
[QUOTE=Propheta;18153300]I am plugged into that socket and always have been. How do I use the test socket?[/QUOTE]
1: Go grab a screwdriver
2: Unscrew the screws, and pull the lower section off (warning, this disconnects all phones in the house)
3: You'll be faced with this:
[img]http://www.thinkbroadband.com/images/news/3257-master-socket.jpg[/img]
4: Plug your router into this test socket - the socket above in the photo (with a phone too, if you like)
5: Reboot your router (unplug, plug back in again)
6: Go back to your router's web interface and post the att. figures again
Revert once you're done
Orange suck. On the "not delivering what's promised" topic, while in theory this sounds like it should be the case, it often isn't.
Your line doesn't seem too bad though. leach139's suggestion of trying the master socket is a good idea. If this helps, then you may be able to still use your extension and not have quite as much degradation of line quality by removing something called the bell wire in your telephone cabling. While technically you aren't supposed to mess behind the old-style master sockets, it does provide a major speed boost for many people.
I performed this modification on my own line and got around 3-4mbps extra out of my line, bringing me up to the full 24mbps the service can possibly offer. It may be wise to get someone who's competent with this kind of thing to do this for you, if need be. It's a very simple job (you literally just unscrew the front panel, disconnect one wire, and that's it).
[editline]08:41PM[/editline]
[QUOTE=leach139;18153341]1: Go grab a screwdriver
2: Unscrew the screws, and pull the lower section off (warning, this disconnects all phones in the house)
3: You'll be faced with this:
[img]http://www.thinkbroadband.com/images/news/3257-master-socket.jpg[/img]
4: Plug your router into this test socket (with a phone too, if you like)
5: Reboot your router (unplug, plug back in again)
6: Go back to your router's web interface and post the att. figures again
Revert once you're done[/QUOTE]
Do remember that there are different types of master socket, and that not all have a test socket. Mine certainly doesn't. It'd help if you could post a photo of yours so that we can identify which type you have?
[QUOTE=Hexxeh;18153342]Do remember that there are different types of master socket, and that not all have a test socket. Mine certainly doesn't. It'd help if you could post a photo of yours so that we can identify which type you have?[/QUOTE]
If it's split type it's basically certain that it has a test socket
The cable coming from your ISP to your house is probably too slow, it's the same situation for me.
I didn't see where he said he had a split one?
[QUOTE=sam.clarke;18152490]And your telephone exchange is the green box you see on the street which routes all of your telephone lines.[/QUOTE]
This is not true, those are usually for cable.
[QUOTE=Robber;18153448]The cable coming from your ISP to your house is probably too slow, it's the same situation for me.[/QUOTE]
This post makes no sence, it's the quality of the cable between you and the exchange that's the problem (BT won't replace it unless you can prove it's an inherant fault)
[QUOTE=leach139;18153341]1: Go grab a screwdriver
2: Unscrew the screws, and pull the lower section off (warning, this disconnects all phones in the house)
3: You'll be faced with this:
[img]http://www.thinkbroadband.com/images/news/3257-master-socket.jpg[/img]
4: Plug your router into this test socket - the socket above in the photo (with a phone too, if you like)
5: Reboot your router (unplug, plug back in again)
6: Go back to your router's web interface and post the att. figures again
Revert once you're done[/QUOTE]
I've just done this and I did a speedtest aswell just to see what would happen....
[img]http://www.speedtest.net/result/610456385.png[/img]
I'm just getting the results of the att now...
At that speed, it points towards a line fault / ISP faggotry. How long have you been with Orange, and how long is the contract?
