I start work as an IT Helpdesk Technician tomorrow, any tips?
17 replies, posted
So I applied for this job and passed the interview with relative ease giving them all the information I could about myself and what I can do with computers.
However, I have absolutely no clue what I am supposed to do to be honest. This is my first real job and I have recently left school. I never thought such a large company would ever hire a "newbie" quite like myself to answer calls for major clients and attempt to resolve their issues.
That is why I am here, do any of you have any experience in such a job which would benefit me?
Work on your Indian accent.
First, always ask:
Have you tried turning it off and on again?
It sounds like a regular entry job, relax, usually there's like two weeks for you to "settle-in" and get to know stuff, nobody's gonna be hard on you or be excessively demanding on you the first few weeks.
[QUOTE=Crazy Knife;30316530]It sounds like a regular entry job, relax, usually there's like two weeks for you to "settle-in" and get to know stuff, nobody's gonna be hard on you or be excessively demanding on you the first few weeks.[/QUOTE]
Thanks that's reassuring, they said I am to do a trial period of one month before they pay me anything. I believe this trial will involve training perhaps I am not sure but I don't know how to impress them enough in this one month...
[QUOTE=joshdasmif;30316582]Thanks that's reassuring, they said I am to do a trial period of one month before they pay me anything. I believe this trial will involve training perhaps I am not sure but I don't know how to impress them enough in this one month...[/QUOTE]
What the fuck? One months work without them paying you. I'd reconsider your options man.
[QUOTE=Jasun;30316655]What the fuck? One months work without them paying you. I'd reconsider your options man.[/QUOTE]
I have no other option though I have been applying for lots of jobs for about 5 months now. Not even Tesco would hire me for some reason.
[QUOTE=joshdasmif;30316702]I have no other option though I have been applying for lots of jobs for about 5 months now. Not even Tesco would hire me for some reason.[/QUOTE]
You know shits hit the fan when Tesco doesn't hire. Good luck with the job then man.
[QUOTE=Jasun;30316789]You know shits hit the fan when Tesco doesn't hire. Good luck with the job then man.[/QUOTE]
Thanks :v:
[QUOTE=joshdasmif;30316582]Thanks that's reassuring, they said I am to do a trial period of one month before they pay me anything. I believe this trial will involve training perhaps I am not sure but I don't know how to impress them enough in this one month...[/QUOTE]
Look into your area's employment laws. Once you've got the job, you might be allowed to collect the pay for the hours you worked during your probationary period.
I'm a library technician by trade so here is my advice to you: confirm everything twice.
Confirm what their problem is twice.
Confirm they understand the advice you give them twice.
This should help you avoid [b]alot[/b] of people who get angry through their own negligence of leaving a detail out as they tell you their problem. This should help you avoid that.
Goodluck.
Prepare :
You are going to drink lots of coffee. And be saying things like "Did you try to turn it on and off again"
ALL THE TIME. Sometimes you are actually fixing things, but most of the time its just an OS reinstall or a lose cable.
Good news is I got paid well and just worked on some personal projects :v:
remember those who ask for your help they pretty much trust you
so be open with them, make sure they understand. and when they say they understand, kinda like test them and double check. they will be grateful for that kinda assistance.
remember they are just people.
Yeah, I like it when you are like a magician for them, but you know you really arent :v:
[QUOTE=joshdasmif;30316311]So I applied for this job and passed the interview with relative ease giving them all the information I could about myself and what I can do with computers.
However, I have absolutely no clue what I am supposed to do to be honest. This is my first real job and I have recently left school. I never thought such a large company would ever hire a "newbie" quite like myself to answer calls for major clients and attempt to resolve their issues.
That is why I am here, do any of you have any experience in such a job which would benefit me?[/QUOTE]
I've worked in quite a similar job. They'll let you through a learning program. It's not hard, I did the job when I was 15.
[QUOTE=Jasun;30316655]What the fuck? One months work without them paying you. I'd reconsider your options man.[/QUOTE]
This is pretty standard, he should get paid at the end of the trial period. You might get a little every week to help with transport costs or food.
[editline]8th June 2011[/editline]
Second, you're most likely going to be a first line tech support so probably won't need to do anything extra special. If you can't solve a problem you'll be able to pass it onto a more experienced technician.
[QUOTE=UberMensch;30337852]This is pretty standard, he should get paid at the end of the trial period. You might get a little every week to help with transport costs or food.
[editline]8th June 2011[/editline]
Second, you're most likely going to be a first line tech support so probably won't need to do anything extra special. If you can't solve a problem you'll be able to pass it onto a more experienced technician.[/QUOTE]
Yeah I was told today if a client is being aggressive or if I can't resolve the issue then I have to pass it onto the manager. They have said nothing about the wage I shall receive but I am not bothered because I am going to get some "Microsoft Certification" for free and if I fail it doesn't matter :v:
Having worked as one for a bit in the past, I have one tip for you, read up on the tech support catagory on [url]http://notalwaysright.com/[/url] to get you prepared for the retarded blob we call humanity.
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