• My download speed is HORRIBLE
    23 replies, posted
My family switched our ISP to Verizon, because everyone wanted something nation wide or what ever. We had brighthouse, and the minumum speed i would download something was 800kbs, and the max could hit 1.40. I don't know if having 2 computers and a laptop on pretty much all day affects speed, if it does than I could probably have downloaded a whole lot faster with them. So we switched to brighthouse, and first thing I get when I log into steam after 2 weeks of no internet is Rainbow Six Vegas 2 (SHOUTOUT TO VENN177 FOR THE GIFT, WOOOO!) Surely downloading it wouldn't take me long! It's been like, 13 hours. [B]My download speed is AWFUL.[/B] I'm at like 100-150kbs on steam, and outside of steam i'm at 60-80kbps, There has to be something wrong, Google kept telling me tech support wouldn't help, because I would be wasting 4 hours to no avail. I ran a few different speed tests and hit 1.40-1.55mbps on average, sometimes it will be A LOT lower but most of the time its pretty up there. So why am I downloading like I'm on dial-up? Here's what I've done so far I'm in Florida, Its not my router, Defragged. Registry cleaner. Spybot S&D. Ad-aware. Checked router. Checked box. Restarted. Shut box for 5 minutes (router included.) Google. I'm running the latest Vista, 4gb g-skill ram, dual core processor, 500gb hd. Pretty decent set up, brand new, you guys helped me build it. The customer service is long and horrible with Verizon, I'll try anything. Help me Facepunch I'm desperate.
Phone them and ask why your service is so bad.
[QUOTE=Juggernog;19307903]Phone them and ask why your service is so bad.[/QUOTE] Well I've read horror stories about hours spent with tech support that don't fix the problem. EDIT: Sort of why I came to Facepunch. I was hoping someone here had dealt with Verizon before me, or maybe fixed the problem themselves. So that maybe they can save me the trouble. Thats kind of the point of this tech support forum.
Maybe the plan you have now is just slower than your old one. Also what do you mean by nationwide, is it some sort of aircard thing?
[QUOTE=Veers;19308548]Maybe the plan you have now is just slower than your old one. Also what do you mean by nationwide, is it some sort of aircard thing?[/QUOTE] The only nationwide I can think of in relation to Verizon is their cell phone service.
Welcome to my world, max of 110 kb/s. What speeds are you paying for?
Cancel your p2p porn downloads
hah, my upload speed is HIGHER than my download speed. sometimes its .50 mbps DL .65 mbps UL Oh, yeah that also costs me 53 dollars a month.
[QUOTE=PyroCF;19308639]Welcome to my world, max of 110 kb/s. What speeds are you paying for?[/QUOTE] The one that isn't Fios. High speed is all. (bullshit lie IMO)
[QUOTE=YodaEXE;19308607]The only nationwide I can think of in relation to Verizon is their cell phone service.[/QUOTE] Yeah, that or those internet cards they sell for computers is all I can think of either.
[QUOTE=B1N4RY!;19308690]Cancel your peer to peer porn downloads[/QUOTE] Shouldn't you be in fast threads? and not trolling for lol's in tech support? EDIT: anywho, its fucking awful and should be better, says the speed tests i've been taking. (Including Verizon's own speed test, which I don't take very seriously.) EDIT: To pyrocf- Umm, just the high speed internet, its like 40 a month I think, 40 or 50, about the same as Brighthouse, only Brighthouse was literally 9x faster.
Alright, first off there is a difference between MB (MegaBYTE), and Mb (MegaBIT or 1/8 a Megabyte). 1.5Mb/s is 188KB/s (KB is KiloBYTE, Kb is KiloBIT). Edit: Which is to say Mb is what the speedtest results are always put in.
[QUOTE=Veers;19309098]Alright, first off there is a difference between MB (MegaBYTE), and Mb (MegaBIT or 1/8 a Megabyte). 1.5Mb/s is 188KB/s (KB is KiloBYTE, Kb is KiloBIT).[/QUOTE] This is gonna be a loooooooooooooooooooooooooooooooooooong thread. :saddowns: Verizon's internet only lets me go as fast as 1.5mbps like the speed test says, (when its really going a lot slower than 188 kbps, right now i've got something dl'ing at 32kbps.) 2 weeks ago I was downloading seriously fast, 800KB's at its slowest. Verizon has me doing that 20x slower. That can't be right, can it? There has to be something wrong? I'm just wondering if I should switch back, or if the box is broken or somethings wrong in my computer. I actually WANT to buy my games at gamestop now thanks to Verizon, which is awful. EDIT: I should probably point out I'm 50 miles from my "server," and that my average is many times lower than the ISP average. To lazy for a screenshot so I typed up a nice little chart below. ||| me |||||||||||||||||||||||||||||||| V
I would just call them personally, just put it on speaker and do other stuff during the wait. This really sounds like something they are going to have to do on their end to fix.
Maybe you're being throttled or traffic management is taking place?
Idk, i've been getting quite horrible download speeds from Steam recently too, try [url]http://speedtest.net/[/url] just to be 100% sure it's the switch that caused it.
You say 150KB/s like it's a bad thing. ;_;
[QUOTE=Luleychan;19309454] Verizon's internet only lets me go as fast as 1.5mbps like the speed test says, (when its really going a lot slower than 188 kbps, right now i've got something dl'ing at 32kbps.) 2 weeks ago I was downloading seriously fast, 800KB's at its slowest. Verizon has me doing that 20x slower. That can't be right, can it? There has to be something wrong? [/QUOTE] You're mixing the units all over the place. If you get 1,5 Mbps on the speed test it means you were downloading at 188 kilobytes per second (KB/s). Mbps stands for megabits per second, not bytes. Sounds like you just bought a slow connection. Which speed test site did you use to test it? I recommend speed-test.net, if that shows you still only download 1,5 Mbps and if the server it displays is close to your location, then you have a problem. Otherwise you're just downloading from slow servers.
[QUOTE=Spoco;19312169]You're mixing the units all over the place. If you get 1,5 Mbps on the speed test it means you were downloading at 188 kilobytes per second (KB/s). Mbps stands for megabits per second, not bytes. Sounds like you just bought a slow connection. Which speed test site did you use to test it? I recommend speed-test.net, if that shows you still only download 1,5 Mbps and if the server it displays is close to your location, then you have a problem. Otherwise you're just downloading from slow servers.[/QUOTE] I'm just mixing capitals ;/ but the point is, I'm downloading/uploading slow. REALLY SLOW. Compared to what I used to be, which is FAST.
[QUOTE=Luleychan;19314612]I'm just mixing capitals ;/ but the point is, I'm downloading/uploading slow. REALLY SLOW. Compared to what I used to be, which is FAST.[/QUOTE] Speed tests are measured in MegaBits, not megabytes... Thus, it sounds like you switched to a slower plan. If you're getting 1.5mbits, then in actuality you're getting around 150-180kbytes. Call up and ask what speed your internet plan is.
[QUOTE=Luleychan;19314612]I'm just mixing capitals ;/ but the point is, I'm downloading/uploading slow. REALLY SLOW. Compared to what I used to be, which is FAST.[/QUOTE] That doesn't make any difference if you just TOOK A SLOW CONNECTION DEAL! Which is what I already tried to ask you. I have a 24 Mbps connection and if I bought a 56K modem connection for the same price, I'm sure I'd be downloading REALLY SLOW compared to what I used to, which was VERY FAST. You still haven't answered the question, what speed did you buy from your ISP? They don't just sell 'A VERI FAST INTARNAT CUNNECTION', they state the speed in the deal that you take, the speed is LIMITED and depends on the deal you took from your ISP, usually if you pay more you get a faster connection, but there are differences between operators and the chances are that you had a 8 Mbps connection for the same price as you now bought a 1,5 Mbps connection, because you don't seem to understand anything about internet connection deals. For example, I live in Helsinki and I have a 24 Mbps connection and then again my parents live in Lohja which is about 50 kilometers west from Helsinki, and they are paying about 20 euros more than me for their 8 Mbps connection which is 3 times slower than mine! And the speed test sites on the internet only tell you what speed you can currently download at, you also need to know what speed you bought from your ISP, because if it does not match the speed test then you have a technical problem, otherwise you just bought a slow deal.
[QUOTE=Spoco;19321486]That doesn't make any difference if you just TOOK A SLOW CONNECTION DEAL! Which is what I already tried to ask you. I have a 24 Mbps connection and if I bought a 56K modem connection for the same price, I'm sure I'd be downloading REALLY SLOW compared to what I used to, which was VERY FAST. You still haven't answered the question, what speed did you buy from your ISP? They don't just sell 'A VERI FAST INTARNAT CUNNECTION', they state the speed in the deal that you take, the speed is LIMITED and depends on the deal you took from your ISP, usually if you pay more you get a faster connection, but there are differences between operators and the chances are that you had a 8 Mbps connection for the same price as you now bought a 1,5 Mbps connection, because you don't seem to understand anything about internet connection deals. For example, I live in Helsinki and I have a 24 Mbps connection and then again my parents live in Lohja which is about 50 kilometers west from Helsinki, and they are paying about 20 euros more than me for their 8 Mbps connection which is 3 times slower than mine! And the speed test sites on the internet only tell you what speed you can currently download at, you also need to know what speed you bought from your ISP, because if it does not match the speed test then you have a technical problem, otherwise you just bought a slow deal.[/QUOTE] If you go by [QUOTE=Luleychan;19308954]EDIT: To pyrocf- Umm, just the high speed internet, its like 40 a month I think, 40 or 50, about the same as Brighthouse, only Brighthouse was literally 9x faster.[/QUOTE] $40 internet at verizon is a 7.1Mb line, $50 is a 15Mb line.
[QUOTE=Luleychan;19308954]Shouldn't you be in fast threads? and not trolling for lol's in tech support? [/QUOTE] I'm being serious I have worked with many customers who proclaimed that their internet have been sluggish for the previous month, when they did not realize that their torrent client was always open and was seeding using ~75% of their bandwidth
I have Bright House Networks and they do indeed throttle your bandwidth when you have a torrent open. Once I encrypted my torrent connection, my internet no longer slows down. If you have ANY software that works on P2P, it will slow down your entire connection. (MapleStory, BitTorrent, ocassionally Steam, etc)
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