• Recovery disks won't work.
    6 replies, posted
Hey, Facepunch. Well recently my mom's laptop got a trojan virus on it so I decided to format and restore the factory default settings on it. I got out the recovery disks I usually use, formatted the computer, and reinstalled everything, and the discs worked fine until the computer said "Please insert disc 3." Well this wouldn't be a problem, except i didn't FUCKING have disc 3. So I went to HP's website to order some new recovery disks. I typed in the model name for my laptop, HP Pavilion dv9009us, and some other information, and a few days later, I got my recovery discs, labelled 435159-001, 435191-001, and 439175-B21. I put them in the computer, and what do you know, I got this error that read "NTLDR is missing, Press Ctrl + Alt + Del to restart." The old recovery disks work fine, besides the fact that I don't have the last disk, but it won't recognize the new ones. What can I do to get my computer back up again? By the way, if this isn't enough info to help with the problem, just ask, and I'll give you some more.[B] tl;dr: lost recovery disk, ordered new ones, new ones don't work[/B]
Either call HP support, or use your own copy of whatever OS she wants on there (if you have one).
Call HP Support? I don't see how I didn't think of that... lol. I'm just really frustrated, but I might do that later. Keep the suggestions coming!
I just realized that I got the wrong discs after checking that the numbers on the ordering information form and the disc numbers were totally different. I called HP to replace the discs for me, and soon, I'm gonna verify whether discs 435337-001 and 435337-002 are the discs that I want as opposed to 435159-001 and 435191-001.
This is why Microsoft installs WinPE alongside Win7. Make sure the BIOS's boot order has CD/DVD before the Hard Disks.
The old recovery disks work but the new ones do, but I shall check anyways.
Tried all the disks. Nothing. "NTLDR is missing. Press Ctrl + Alt + Del to restart." Check this link because it seems like this guy is having the same problem as I am: [url]http://h30434.www3.hp.com/t5/Operating-systems-and-software/Cannot-Load-Recovery-Discs-for-Media-PC-Model-m7060n/td-p/5794[/url] To be honest, I'm starting to believe that 435337-002 is actually the set number for the discs that I got, instead of being a disc number itself.
Sorry, you need to Log In to post a reply to this thread.