Best Buy Sells Egregiously Crappy, 9-Year-Old Hard Drive As New, Then Refuses Refund
91 replies, posted
Best Buy customer Jon purchased a brand-new Western Digital hard drive for store pickup, but when he opened the (sealed) package at home, he found a 30GB, near-decade-old product instead. Best Buy's reaction? "Tough luck."
Instead of the nice, new Western Digital VelociRaptor he ordered, Jon received an ancient 30GB Quantum Fireball, a product discontinued by Maxtor nine years ago. Best Buy told Jon that WD must have packaged the oddball drive, and he should take it up with them. He stayed in the store and was shunted back and forth between Western Digital's and Best Buy's customer service lines, with nobody willing to refund his $225. Said Jon:
[quote]Finally, I spoke to a third-level Customer Service rep, who told me nothing could be done since 'it is Western Digital's responsibility', however the best he could do would be to offer me a gift card for half the value of the drive (the total purchase price was $225). I told him this was unacceptable, and that all I wanted was either the actual drive I had (tried) to purchase, or a refund so I could buy it elsewhere. He told me that was 'not going to happen'. I told him that Best Buy was, in effect, stealing my money, to which he replied 'yep, that's basically right'. I told "John" that I would be filing a police report and pursuing help from my credit card company, and left.[/quote]
He's currently working through his credit card company to get his money back, but it's looking like he might have to take Best Buy to small claims court (!).
Source: Gizmodo! : [url]http://i.gizmodo.com/5208387/best-buy-sells-egregiously-crappy-9+year+old-hard-drive-as-new-then-refuses-refund[/url]
------------------
Sue them Jon!!!!
Wow, how lame is that.
That's why I like newegg :D
I misread the title as a 9 year old kid :P
Best buy = shit
Holy shit.
He really should sue.
[QUOTE=Jimmy422;14593350]Best buy = shit[/QUOTE]
[QUOTE=Jimmy422;14593350]Best buy = shit[/QUOTE]
[QUOTE=Jimmy422;14593350]Best buy = shit[/QUOTE]
Best shit = buy
[QUOTE=Panda X;14593462]Best shit = buy[/QUOTE]
Tru dat
best buy should take returns, he should have just said it was defective, and gotten his money back in store credit. Worked with my 6200, and I got a 8600gt for $60 because of the refund.
[QUOTE=Jimmy422;14593350]Best buy = shit[/QUOTE]
They now have bestbuy vending machines in airports (saw one in LAX....)
Wow, that's low.
That's terrible.
[QUOTE=Jimmy422;14593350]Best buy = shit[/QUOTE]
Hmm.
How do you know he didn't switch the hard drive?
You guys are too blaming of corporations.
[QUOTE=sloppy_joes;14593912]Hmm.
How do you know he didn't switch the hard drive?
You guys are too blaming of corporations.[/QUOTE]
Still, best buy is being a dick.
[QUOTE=Jimmy422;14593350]Best buy = shit[/QUOTE]
This is the case most of the time, but I got a good deal on my laptop and the sales guy didn't try to bullshit me at all. I was really surprised.
[QUOTE=sloppy_joes;14593912]Hmm.
How do you know he didn't switch the hard drive?
You guys are too blaming of corporations.[/QUOTE]
There have been cases like these before.
Best Buy = Shit.
[QUOTE=oogaboogaman;14594156]There have been cases like these before.
Best Buy = Shit.[/QUOTE]
Well in that case I agree.
I hate Best Buy. If I ever need anything I go to Fry's or Newegg.
I read that Geek Squad will steal your computer parts if you take it to be repaired :downs:
O.o Are they really that bad?
Fry's = Good but overpriced :(
Best Buy = SHIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIT!!!!!!!!!!
[QUOTE=Agent_Wesker;14594246]I read that Geek Squad will steal your computer parts if you take it to be repaired :downs:[/QUOTE]
Dam Geek Squad jacked my power supply.
[QUOTE=Yumyumbublegum;14594820]Dam Geek Squad jacked my power supply.[/QUOTE]
yah even do dey gav me un dat is betr
[QUOTE=FunnyGamer;14594906]yah even do dey gav me un dat is betr[/QUOTE]
eggxactly the onli chardged my 500 dollarz to gimme a 450W powerr suppli.
Ok, lets stop talking like this.
In England at least, if you sell someone something which isn't what you said it was, you're [b]fucked[/b]. Is there no such law there? Best buy should be checking what they're selling their customers.
[QUOTE=Catdaemon;14594934]In England at least, if you sell someone something which isn't what you said it was, you're [b]fucked[/b]. Is there no such law there? Best buy should be checking what they're selling their customers.[/QUOTE]
There is. Standard false advertising. He could win a suit for millions if he were to go to a higher court and sue. False advertising, refusal to refund, etc.
I read about this earlier.
He should have just purchased it from Newegg.