[quote]user Luke_ has entered room
Luke(Sun Feb 14 2010 11:58:37 GMT-0500 (Eastern Standard Time))>
Help me please!
analyst Rudeza has entered room
Rudeza(Sun Feb 14 2010 12:00:54 GMT-0500 (Eastern Standard Time))>
Hello Luke_, Thank you for contacting Comcast Live Chat Support. My name is Rudeza. Please give me one moment to review your information.
Rudeza(Sun Feb 14 2010 12:00:55 GMT-0500 (Eastern Standard Time))>
I am here to provide you with the best customer service. How are you doing today?
Luke_(Sun Feb 14 2010 12:00:55 GMT-0500 (Eastern Standard Time))>
Hello.
Luke_(Sun Feb 14 2010 12:01:06 GMT-0500 (Eastern Standard Time))>
I recently brought your services..
Luke_(Sun Feb 14 2010 12:01:14 GMT-0500 (Eastern Standard Time))>
And when i click on your website.
Rudeza(Sun Feb 14 2010 12:01:23 GMT-0500 (Eastern Standard Time))>
Hello, Luke!
Luke_(Sun Feb 14 2010 12:01:21 GMT-0500 (Eastern Standard Time))>
no not websit.e
Luke_(Sun Feb 14 2010 12:01:26 GMT-0500 (Eastern Standard Time))>
But internet explorer.
Luke_(Sun Feb 14 2010 12:01:33 GMT-0500 (Eastern Standard Time))>
it takes me to your default site.
Luke_(Sun Feb 14 2010 12:01:41 GMT-0500 (Eastern Standard Time))>
but then i get redirected to a porno site.
Luke_(Sun Feb 14 2010 12:01:45 GMT-0500 (Eastern Standard Time))>
can you explain this?
Rudeza(Sun Feb 14 2010 12:02:09 GMT-0500 (Eastern Standard Time))>
I am so sorry to hear that, Luke.
Luke_(Sun Feb 14 2010 12:02:06 GMT-0500 (Eastern Standard Time))>
my son was on the other day and he saw this.
Rudeza(Sun Feb 14 2010 12:02:51 GMT-0500 (Eastern Standard Time))>
I apologize for the inconvenience this ahs caused you, Luke.
Rudeza(Sun Feb 14 2010 12:02:51 GMT-0500 (Eastern Standard Time))>
May I know if this started when you had our internet service?
Luke_(Sun Feb 14 2010 12:02:52 GMT-0500 (Eastern Standard Time))>
yes.
Luke_(Sun Feb 14 2010 12:02:59 GMT-0500 (Eastern Standard Time))>
it started after a day
Luke_(Sun Feb 14 2010 12:03:02 GMT-0500 (Eastern Standard Time))>
i brought your services.
Luke_(Sun Feb 14 2010 12:03:16 GMT-0500 (Eastern Standard Time))>
Me and my family don't look at porno, so i don't think we did this.
Rudeza(Sun Feb 14 2010 12:03:25 GMT-0500 (Eastern Standard Time))>
I see.
Luke_(Sun Feb 14 2010 12:04:03 GMT-0500 (Eastern Standard Time))>
Do you have a solution?
Rudeza(Sun Feb 14 2010 12:04:19 GMT-0500 (Eastern Standard Time))>
Luke, just to make sure I understnad the issue correctly, when you open internet explorer, you are automatically redirected to a porn site.
Rudeza(Sun Feb 14 2010 12:04:23 GMT-0500 (Eastern Standard Time))>
Is that correct?
Luke_(Sun Feb 14 2010 12:04:21 GMT-0500 (Eastern Standard Time))>
Yes.
Luke_(Sun Feb 14 2010 12:04:32 GMT-0500 (Eastern Standard Time))>
When i'm on your site.
Luke_(Sun Feb 14 2010 12:04:36 GMT-0500 (Eastern Standard Time))>
All the time i go on.
Luke_(Sun Feb 14 2010 12:04:42 GMT-0500 (Eastern Standard Time))>
I'm redirected to this porno-site.
Rudeza(Sun Feb 14 2010 12:05:19 GMT-0500 (Eastern Standard Time))>
I see. So, you are redirected without typing any website yet on the address bar?
Luke_(Sun Feb 14 2010 12:05:18 GMT-0500 (Eastern Standard Time))>
Yes.
Luke_(Sun Feb 14 2010 12:05:30 GMT-0500 (Eastern Standard Time))>
Do you have any patches i ca n download to fix this?
Luke_(Sun Feb 14 2010 12:05:32 GMT-0500 (Eastern Standard Time))>
can*
Luke_(Sun Feb 14 2010 12:05:39 GMT-0500 (Eastern Standard Time))>
Or something?
Rudeza(Sun Feb 14 2010 12:05:55 GMT-0500 (Eastern Standard Time))>
Can you try to check the website found on the address bar?
Luke_(Sun Feb 14 2010 12:05:58 GMT-0500 (Eastern Standard Time))>
Yeah, hold on.
Rudeza(Sun Feb 14 2010 12:06:17 GMT-0500 (Eastern Standard Time))>
Thank you Luke.
Luke_(Sun Feb 14 2010 12:06:29 GMT-0500 (Eastern Standard Time))>
I'm always redirected to this.
Luke_(Sun Feb 14 2010 12:06:32 GMT-0500 (Eastern Standard Time))>
[url]www.youporn.com[/url]
Luke_(Sun Feb 14 2010 12:06:42 GMT-0500 (Eastern Standard Time))>
No one has set it as a homepage
Luke_(Sun Feb 14 2010 12:06:50 GMT-0500 (Eastern Standard Time))>
The default homepage is your site.
Luke_(Sun Feb 14 2010 12:06:55 GMT-0500 (Eastern Standard Time))>
So i don't know whats going on.
Luke_(Sun Feb 14 2010 12:07:00 GMT-0500 (Eastern Standard Time))>
Is it something on your end?
Rudeza(Sun Feb 14 2010 12:08:21 GMT-0500 (Eastern Standard Time))>
I am terribly sorry about that Luke but that is definitely not set up by Comcast. Please give me two minutes to check on that on my end so we can resolve the problem. Would that be okay?
Luke_(Sun Feb 14 2010 12:08:33 GMT-0500 (Eastern Standard Time))>
Ok.
Rudeza(Sun Feb 14 2010 12:08:54 GMT-0500 (Eastern Standard Time))>
Thank you very much.
Luke_(Sun Feb 14 2010 12:09:03 GMT-0500 (Eastern Standard Time))>
Well, i need to leave. do you mind contacting me by my email?
Luke_(Sun Feb 14 2010 12:09:10 GMT-0500 (Eastern Standard Time))>
I will look at it later.[/quote]
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