[Help] Internet , not the mb/s we pay for (20+ mb/s less) - Hardware & Software

Hey everyone, I am from Holland and the internet connections here are very good, most of the time there are not any problems. So lately we had 20< mb/s internet from tele2 ( a dutch internet provider) We upgraded it to 50 mb/s , but we are not very happy about it. My computer (laptop) has the following specs : 8GB Ram i7 2630 QM @2.0GHz and plenty enough space. So i decided to use speedtest.net to check out the speed and everything. it comes up with +/- 25 MB/s , that is 50% less than we should get. [img]http://www.speedtest.net/result/1988548951.png[/img] we are 1300 meter's away from the central in "Utrecht" we live in "Bilthoven". Im wondering if there's anyway we could speed up our internet, at the moment we have : 1 ps3 connected 1 pc 2 laptop's 2 mobile's The speed on the other laptop is +/- only 15 mb/s and on our desktop pc : 20 mb/s When we connected my laptop to the modem with a cable i got 30mb/s , still not enough and still less than we should get. So basically my question is : Are there any ways to speed up the internet? [sp] i know 25 mb/s is fast, but when you pay for 50 mb/s and are around 1,3km away from the central the internet speed should be around 30+ wireless and 40-45 with cable(Told to us by tele2 support center) [/sp]

Take a call or send an email to your ISP where you question the problem.

Did they sell it at 50 Mbps or 50 MB/s If they sold it as Mbps then that looks right (this is bits) If they sold it at 50 MB/s then you need to call them. (this is bytes)

[QUOTE=jordguitar;36192818]Did they sell it at 50 Mbps or 50 MB/s If they sold it as Mbps then that looks right (this is bits) If they sold it at 50 MB/s then you need to call them. (this is bytes)[/QUOTE] Speedtest shows the result in mbps.

[QUOTE=Dj-J3;36192860]Speedtest shows the result in mbps.[/QUOTE] ISP could have sold it as Mbps. Speed test does not know this and he needs to figure that out.

[QUOTE=jordguitar;36193029]ISP could have sold it as Mbps. Speed test does not know this and he needs to figure that out.[/QUOTE] I know, i was just saying.

[QUOTE=jordguitar;36192818]Did they sell it at 50 Mbps or 50 MB/s If they sold it as Mbps then that looks right (this is bits) If they sold it at 50 MB/s then you need to call them. (this is bytes)[/QUOTE] they sell it as : "Internet tot 50 Mb/s" < Taken from their site it's dutch but it says "Internet up to 50 Mb/s" Will ring them later, after some searching on the web it might be old cables or something, how ever we have new one's from 3 years ago, so wouldn't be that bad?

[QUOTE=Siemz;36194104]they sell it as : "Internet tot 50 Mb/s" < Taken from their site it's dutch but it says "Internet up to 50 Mb/s" Will ring them later, after some searching on the web it might be old cables or something, how ever we have new one's from 3 years ago, so wouldn't be that bad?[/QUOTE] You might be on a DOCSIS 2.0 modem which can only support up to ~40Mbit/s. Ask them about the modem and if it is DOCSIS 3.0 or not. If it isnt, you need a modem that has that standard.

[QUOTE=jordguitar;36194427]You might be on a DOCSIS 2.0 modem which can only support up to ~40Mbit/s. Ask them about the modem and if it is DOCSIS 3.0 or not. If it isnt, you need a modem that has that standard.[/QUOTE] Yes, that might be it! We called them, and basically when you get the upgrade to 50 mb/s you should get a new modem, we did never got it. They send us the same one again that we already have by accident, and they never replaced it. After the call they apologized and are sending us the new one asap :) Thanks for the support.

Are you able to log in to the current router and paste the connection status? Look for line attenuation and noise margin It is possible the line is bad leading to errors in communication, requiring re-transmission and slowing things down a little

[QUOTE=Trumple;36216936]Are you able to log in to the current router and paste the connection status? Look for line attenuation and noise margin It is possible the line is bad leading to errors in communication, requiring re-transmission and slowing things down a little[/QUOTE] i can, how ever it's "comtrend" or something such as and i think it isn't even in there as far as i can see this is the only device info : xDSL Link Status: UP WAN IP Address: 87.212.***.** LAN IP Address: 192.168.1.1 Primary DNS Server: 62.**.153.*** Secondary DNS Server: 62.**.48.**

Hmm that's not the info I was after but if you can't find it I guess you'll have to wait for the new router! If you still have trouble with the new router let us know again [editline]6th June 2012[/editline] I sound like a salesman/support techie :v:

[QUOTE=Siemz;36194104]they sell it as : "Internet tot 50 Mb/s" < Taken from their site it's dutch but it says "Internet [B]up to[/B] 50 Mb/s" Will ring them later, after some searching on the web it might be old cables or something, how ever we have new one's from 3 years ago, so wouldn't be that bad?[/QUOTE] Well there's your problem. Its "up to". You line may only be able to handle a max of 25MB/s. Call up the ISP ask them what you maxx stable rate is and if they say something near 25MB/s then thats the reason. Anyone upgrading there broadband and buying "up to" needs to check what they will be actually getting before buying. I know this because I work for an ISP.

[QUOTE=frosty802;36257305]Well there's your problem. Its "up to". You line may only be able to handle a max of 25MB/s. Call up the ISP ask them what you maxx stable rate is and if they say something near 25MB/s then thats the reason. Anyone upgrading there broadband and buying "up to" needs to check what they will be actually getting before buying. I know this because I work for an ISP.[/QUOTE] DOCSIS 2.0 modems will never get up to those speeds. If you work for a ISP you would also know this.

DOCSIS 2.0 modems have a max throughput of 50 (roughly) with an upstream throughput of about 30 (roughly), the ISP that sold the connection would have checked compatibility otherwise they would not be allowed to sell it (European standards).

[QUOTE=frosty802;36283013]DOCSIS 2.0 modems have a max throughput of 50 (roughly) with an upstream throughput of about 30 (roughly), the ISP that sold the connection would have checked compatibility otherwise they would not be allowed to sell it (European standards).[/QUOTE] They already said they should have sent him a new modem. Instead they sent the wrong type. There isnt any other reason why he is getting those speeds right now from what he said.