Theater VP: Go F*** Yourself, Here are Directions To Another Theater - Polidicks

[release]Sarah had an unpleasant experience at her local movie theater, and sent a complaint e-mail to the company that runs it. We don't know what response she expected, but it probably wasn't a letter from a company vice president that began, "Drive to [a competing theater] and also go f*** yourself. If you dont have money for entertainment, get a better job, and don't pay for everything on your credit or check card." [quote]My husband and I just went to your theater to see Shutter Island. First off, the year is 2010 and your establishment does not accept cash cards or credit cards. We did not have enough cash on us and neither did your ATM. If you run out of cash by Saturday evening you should have a higher allotment of cash. Since most people expect to use their cash card, the ATM, I'm sure, is utilized frequently. Frankly, get with the time. I know you are charged for transactions on a card machine but frankly your customers would be better served. How many customers do you lose because they don't have cash or check (since 90% of establishments don't accept checks anymore).Thankfully, we had friends who had 1 check on them. We would have had to go to the bank to get cash to see a movie. Should we charge you for time and gas? Secondly, after the first 10 minutes a staff member came in and announced that there were 8 people who should not be in that movie. She proceded to check tickets of paying customers trying to enjoy a movie. She also brought in the ticket clerk to see if she would recognize the 4 remaining people who did not leave after the announcement. This ruined the first 30 minutes of the movie. Frankly, we lost the first part of the plot and new characters. I did not pay 18.00 to have a distracted experience. Are 8 people worth a theater full of refunds? Why not wait until the movie is over and check people leaving? Why not pause the movie? I expect a refund, but only by check card. Oh wait, sorry, we are all out of check cards. Get the point yet? I would rather drive to White Bear Lake, where they obviously know how to run a theater than have this experience again. Sarah[/quote] The theater company's vice president sent Sarah a response. It was not what she had expected. [quote]Sarah, Drive to White Bear Lake and also [b]go fuck yourself. If you dont have money for entertainment, get a better job, and don't pay for everything on your credit or check card. You can also shove your time and gas up your fucking ass[/b]. Also, find better things to do with your time. This email is an absolute joke. We don't care to have you as a customer. Let me know if you need directions to white bear lake. Steven Steven J. Payne - Vice President Evergreen Entertainment 929 Old Highway 8 NW Suite 200 New Brighton, MN 55112[/quote] A few hours later, Sarah received a follow-up email from the manager: [quote]Dear Mrs. [Sarah's last name], I tried to contact you via a phone call to issue this apology personally and was unable to reach you. I sincerely apologize for my inappropriate response to your email yesterday. As vice president, I should never have reacted that way, no matter how I felt about your email. At Evergreen Entertainment, customer service is an important part of our business, and that clearly was not reflected by my use of profane language. Our St. Croix Falls theatre has gone through a management change and that transition has not proven to be easy, although it is for the best. There have been several issues lately, including some brought upon our operation without our knowledge, that we have been working hard to address and it appears that we are not quite there yet. We will continue to work towards these improvements in the hope that it will allow our customers better service and an overall improvement in the entertainment experience. With that being said, if you would be willing to give our theatre another chance, I welcome you to contact me personally. Please accept my sincerest apologies for my actions, and I hope that this misstep does not affect your experience with Evergreen Entertainment in the future. Sincerely, Steven Steven J. Payne - Vice President Evergreen Entertainment 929 Old Highway 8 Suite 200 New Brighton, MN 55112[/quote] Establishments that don't take credit or ATM cards is nothing new--in fact, my favorite independent theater doesn't. But seriously, what movie theater management thinks it's a good idea to check everyone's tickets while the movie is playing?[/release] [url=http://consumerist.com/2010/02/theater-vp-go-f-yourself-here-are-directions-to-another-theater.html?1]Source[/url] Both e-mails look completely different (d'uh)... it seems to me that somebody was goofing around in that VP's PC and sent that email [del]on purpose[/del] for the lulz... anyhow, what's with that cinema not being properly supervised, 4 people sneaked into a movie and they notice that WHEN the movie is being played, not before? Personally, I'd RAGE if they interrupt the movie like that, so in a way, she's right... I wonder how many people did they fire after this incident :P

Looks like the manager fucked up and sent in the wrong email I would think. I had a similar experience when I accidentally sent in a 2 second draft version of an email that was neither rude or insulting to my friends boss regarding job positions.

Interesting news from Minnesota is few and far between...

[url]http://www.facepunch.com/showthread.php?t=899499[/url]

[QUOTE=GreenDolphin;20429238]Looks like the manager fucked up and sent in the wrong email I would think. I had a similar experience when I accidentally sent in a 2 second draft version of an email that was neither rude or insulting to my friends boss regarding job positions.[/QUOTE] Yeah, it was probably one of those "OH FUCK, did I just hit send? FUCK FUCK FUCK" moments.

The point is to write the angry letter and [b]not[/b] send it.

Atleast someone has the Gonads to speak what's on their mind instead of soften it up and speak baby language to everyone to be 'Politically correct'

[QUOTE=TheTalon;20429865]Atleast someone has the Gonads to speak what's on their mind instead of soften it up and speak baby language to everyone to be 'Politically correct'[/QUOTE] Yeah, but he was retarded in the way that he did it. It's not like she did anything wrong.

Well gee, someone has some anger issues then.

I like how this theater is run, are they hiring?

[QUOTE=Hunterbrute;20431077]I like how this theater is run, are they hiring?[/QUOTE] NO, you can shove your application up your fucking ass. We don't care to have you as an employee. Let me know if you need directions to white bear lake.

[QUOTE=Johnnsen;20429565][url]http://www.facepunch.com/showthread.php?t=899499[/url][/QUOTE] I may be late, I'll give you that, but my source is better... you can read both emails :smug:

Sounds like a giant fail circle.

Sounds like the shittiest old fashioned theatre ever. They think you're lying about some stupid ass payment to see a movie, and how the hell do they accept checks? Who carries that shit around, it's not even safe.

Really, an apology letter? I know you should always apologize if you are rude to a customer, but [B]he told her to go fuck herself, and that she should shover her time and gas up her fucking ass[/B]. How the hell can he expect to get her back as a customer?

What happened to Minnesota Nice? I'm ashamed. Hell as a person in line I would've paid for them. (And I am from Minnesota.) Oh it was in wisconsin whatever.[URL="http://www.facepunch.com/editpost.php?do=editpost&p=20438313"][/URL]

That pussy apologized.

I'd rather not fuck myself thank you, I have Artistic Woman for that.

[QUOTE=Pretiacruento;20429204]Both e-mails look completely different (d'uh)... it seems to me that somebody was goofing around in that VP's PC and sent that email [del]on purpose[/del] for the lulz...[/QUOTE] If someone bad mouthed my company like that, I would rage too. Though, after calming down I would probably send an apology too.

Awesome guy. The lady sounds like a snarky bitch (who can't write well) and the guy probably gets hundreds of these letters a year. She has two problems with the theatre and neither of them are the VP's fault. I don't know why she would send such a rude (and disjointed) letter and not expect something rude in return. The Customer is Always Wrong™

[QUOTE=laval;20445403]Awesome guy. The lady sounds like a snarky bitch (who can't write well) and the guy probably gets hundreds of these letters a year. She has two problems with the theatre and neither of them are the VP's fault. I don't know why she would send such a rude (and disjointed) letter and not expect something rude in return. The Customer is Always Wrong™[/QUOTE] the email he sent was fucking stupid, you aren't going to get business by lashing out at customers, that's such a simple concept it shouldn't need to even be elaborated on further.

[QUOTE=Lazor;20445545]the email he sent was fucking stupid, you aren't going to get business by lashing out at customers, that's such a simple concept it shouldn't need to even be elaborated on further.[/QUOTE] I would rather maintain my dignity (and my happiness) than pander to some snarky idiot for the sake of a couple extra dollars. If you allow the rudest customers to trample over you to the point where you don't even care about people anymore, I can't imagine that's too good for customer service either.

-snip- This is pretty damn funny, if you ask me.

[QUOTE=laval;20445699]I would rather maintain my dignity (and my happiness) than pander to some snarky idiot for the sake of a couple extra dollars. If you allow the rudest customers to trample over you to the point where you don't even care about people anymore, I can't imagine that's too good for customer service either.[/QUOTE] If it was just one customer of course the guy wouldn't care. It's the fact that every person will eventually know about the email and the guy will be in deep shit.

Her writing skills are terrible. She also sounds like a douchebag.

Spoiled fucking bitch. He's absolutely right though.

[QUOTE=Xystus234;20449313]Spoiled fucking bitch. He's absolutely right though.[/QUOTE] No, if I went to a cinema and it was operated in the way she described, I would definitely not go back.

[QUOTE=hayden;20435345]Really, an apology letter? I know you should always apologize if you are rude to a customer, but [B]he told her to go fuck herself, and that she should shover her time and gas up her fucking ass[/B]. How the hell can he expect to get her back as a customer?[/QUOTE] As odd as it may sound, I would go back there simply because I'd respect the guy for having the balls to say something like that. I'd be more offended if I received a standardized, sugar coated explanation and apology.

If someone said something like that to me,he/she'd be going home with a [B][I][U]big-ass[/U][/I][/B] bruise on his/her face. I'd also tell everyone I know and get them to punch him/her in the face again. then I'd make a gay/lesbian/straight(if the victim would happen to be a homo his/herself) person to rape him/her.

[QUOTE=killkill85;20611549]If someone said something like that to me,he/she'd be going home with a [B][I][U]big-ass[/U][/I][/B] bruise on his/her face. I'd also tell everyone I know and get them to punch him/her in the face again. then I'd make a gay/lesbian/straight(if the victim would happen to be a homo his/herself) person to rape him/her.[/QUOTE] really