Ok, first of all I have a Samsung Galaxy S Vibrant on a Bell contract. It's an ok phone, but I've had a lot of problems with it, i'm on my fourth one, and while I haven't had to pay for a replacement (yet) it's still pretty frustrating. Not to mention their customer service blows, I know most cell phone companies have horrible customer service but bell is ridiculous.
I just got my bill today, and on the last page it says they're changing the text message rates as of August 1. While this doesn't apply to me, I have unlimited texting, it still is a change in my contract. I've heard of people getting out of cell phone contracts because of a contract change without having to pay an early cancellation fee, which I really don't want to have to pay, it would be like $400 and I would just keep my phone if thats the case.
Basically, I just want to know if I can cancel my phone contract free of charge because of this change.
It depends where you live and the individual company. You can try phoning them up and threatening them with legal action, but chances are they will just offer to let you keep the current plan, or upgrade your handset for free or something similar.
Mind if I ask, what problems have you been having the the Galaxy S?
[QUOTE=nikomo;30284600]Mind if I ask, what problems have you been having the the Galaxy S?[/QUOTE]
Oh god you sound like tech support.
[QUOTE=hula whoop;30283567]Ok, first of all I have a Samsung Galaxy S Vibrant on a Bell contract. It's an ok phone, but I've had a lot of problems with it, i'm on my fourth one, and while I haven't had to pay for a replacement (yet) it's still pretty frustrating. Not to mention their customer service blows, I know most cell phone companies have horrible customer service but bell is ridiculous.
I just got my bill today, and on the last page it says they're changing the text message rates as of August 1. While this doesn't apply to me, I have unlimited texting, it still is a change in my contract. I've heard of people getting out of cell phone contracts because of a contract change without having to pay an early cancellation fee, which I really don't want to have to pay, it would be like $400 and I would just keep my phone if thats the case.
Basically, I just want to know if I can cancel my phone contract free of charge because of this change.[/QUOTE]
I'm not familiar with Canada's laws, but here in the US, on Contract change you can disagree with the contract and have your service terminated for no early termination fees. Read your contract that you signed when you got the plan, It'll tell you.
My sister had a T-Mobile sidekick 2. They where going to remove support from their network. They then gave you a option for a upgrade or for you to jump out of the contract without the fees. I've also heard of people getting out of contracts because their terms where changing. Since you didn't agree to those terms when you first got the account, you're allowed to deny the changes.
If you threaten them to cancel the contract due to your problems. Proper CS procedure would be jump you up to their superior. Depending on how much of a bitch you are, or they are. You might get compensated from the provider. They'll probably give you the chance to either upgrade/change your phone, and/or keep your current plan.
[QUOTE=nikomo;30284600]Mind if I ask, what problems have you been having the the Galaxy S?[/QUOTE]
The first one froze constantly, so I had to take out the battery in order to restart it. It also got extremely hot when I was talking on the phone (no case). They told me to upgrade the software and it should fix it, I did and it bricked my phone.
The second one dropped calls all the time and lost service for no reason. After they told me to update the software again I bitched enough about my last phone being bricked to get another one for free.
The third one killed every single battery I put in it. I got 5 free batteries before they decided to give me a new phone.
I'm on my fourth one now and I still constantly lose service even when all my friends with bell phones have full bars.
[editline]6th June 2011[/editline]
[QUOTE=Richard Simmons;30284805]I'm not familiar with Canada's laws, but here in the US, on Contract change you can disagree with the contract and have your service terminated for no early termination fees. Read your contract that you signed when you got the plan, It'll tell you.
My sister had a T-Mobile sidekick 2. They where going to remove support from their network. They then gave you a option for a upgrade or for you to jump out of the contract without the fees. I've also heard of people getting out of contracts because their terms where changing. Since you didn't agree to those terms when you first got the account, you're allowed to deny the changes.
If you threaten them to cancel the contract due to your problems. Proper CS procedure would be jump you up to their superior. Depending on how much of a bitch you are, or they are. You might get compensated from the provider. They'll probably give you the chance to either upgrade/change your phone, and/or keep your current plan.[/QUOTE]
Yeah, i might pull out my contract and read it. I'd rather know for sure that I'll be able to cancel it before I try.
Sounds like you've had some shitty look. I thought I'd point out that low service in some phones is a pretty common thing, my dad's crappy nokia phone gets it's full 3.5g connection in the house, my HTC Desire struggles to send even text messages unless I'm outside. The crashing is a new one, I thought the Galaxy S was supposed to be good, you must just be unlucky.
Regarding the contract, good luck cancelling it, but prepare for a LOT of bullshit from the various people you end up phoning up.
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