Maryland 911 operator told teen to stop whining after dad killed in hit & run - Polidicks

[QUOTE]MARYLAND CITY, Md. - Officials in Maryland say a 911 dispatcher told a teenager to stop whining after a hit-and-run crash that killed her father. The Capital reports the Anne Arundel County dispatcher is now in a position where he won't have contact with the public. Fire department Capt. Russ Davies says the dispatcher "used a poor choice of words" and that an investigation into the call is underway.[/QUOTE] [url]http://www.thedenverchannel.com/news/trending/md-911-operator-told-teen-to-stop-whining-after-fatal-crash_58924339_[/url]

What a dick.

Woah, someone needs a new career path.

Poor kid, fuck knows how that must of felt to be told "stop whining" when your dad is dead on the floor and you're in contact with the only people who have a chance at saving him.

[quote]Fire department Capt. Russ Davies says the dispatcher "used a poor choice of words"[/quote] "a poor choice of words"? Understatement of the fucking century. The girl just saw her dad get killed, the fuck do you expect her to do?!

[QUOTE]"Can you all please hurry up," Warrick's daughter said to the operator. "Ma'am, stop yelling," he replied. "I need a location." Warrick's daughter tells the operator she is on the side of the parkway, and that her father and his fiance were fixing their tire when they were hit by a vehicle that "kept going." The call-taker then asks for their exact location and if they're breathing. "So two people were struck?" the operator said. "Yes, they both laying, they both just laying …" Warrick's daughter said emotionally. "OK, let's stop whining," the operator interjected. "OK? Let's stop whining. It's hard to understand you."[/QUOTE] [URL="http://www.capitalgazette.com/news/for_the_record/ph-ac-cn-911-call-0204-20150204,0,7315618.story"]Audio[/URL]

I heard about this yesterday. I hope, but doubt, they will catch the fuck who just kept going. That's a despicable, scum of the earth level person. This whole story though is a good reminder to buy road flares and little reflective signs to throw in your trunk in case you ever have to change a tire on the side of a road. Visibility may just save your life.

I get where the operator was coming from, but that was a really poor choice of words. There are far better and more appropriate ways of getting somebody to calm down so that you can get the necessary info to help them

I could never be a 911 operator, that shit has to be extremely stressful, having to hear people getting badly fucked up without being able to do anything to help directly.

[QUOTE=Ericson666;47082678]I could never be a 911 operator, that shit has to be extremely stressful, having to hear people getting badly fucked up without being able to do anything to help directly.[/QUOTE] i imagine it's nothing compared to the feeling of actually being badly fucked up though imagine having to take a 911 call from your family; that would fuck with you

Im gonna guess the operator meant "crying" instead of whining. I dont think anyone should be passing judgement until we can actually hear the call and the operator's tone of voice. If his tone implies "stop whining you bitch" then yeah that's outrageous, but if he was trying to calm her down he just chose his words poorly.

[QUOTE=Greenen72;47081761][URL="http://www.capitalgazette.com/news/for_the_record/ph-ac-cn-911-call-0204-20150204,0,7315618.story"]Audio[/URL][/QUOTE] Jesus christ.

[QUOTE=Ericson666;47082678]I could never be a 911 operator, that shit has to be extremely stressful, having to hear people getting badly fucked up without being able to do anything to help directly.[/QUOTE] It's a shitty job, but someone has to do it. That and the medical staff in trauma units. A friend of mine is studying to become a doctor, and she and her friends see just how fragile the human body and life is when they're running around the hospitals as apprentices. More than one person has died right there, in her arms. She doesn't cry anymore, she just kind of tunes out the morbidity of it all and does her job. They all do. I imagine the 911 operators go through a similar kind of adaptation, what with quite a few of them having had accompanied a dying person with their words, hearing their terminal breath, followed by silence. It all messes with you up until the point you stop noticing and just kind of float along.

Whining was definitely a poor choice of words. He should of just said "to try to remain calm". He was obviously getting frustrated with the situation.

[QUOTE=Ericson666;47082678]I could never be a 911 operator, that shit has to be extremely stressful, having to hear people getting badly fucked up without being able to do anything to help directly.[/QUOTE] They bring people who want to be 911 dispatchers into a room and play a bunch of 911 recordings. Stuff that the public doesn't ever hear, and every time before it's over about half of them walk out, not wanting to be one anymore.

i am personally glad, that happened. stupid bitch needed to stop whinning jfc.

Mixed up "stop whining" with "Stay calm". The guy was as unprepared for the situation as the caller, a trait that no operator should have.

shut up FAG

[QUOTE=TheTalon;47083955]They bring people who want to be 911 dispatchers into a room and play a bunch of 911 recordings. Stuff that the public doesn't ever hear, and every time before it's over about half of them walk out, not wanting to be one anymore.[/QUOTE] just like my old job at the bank callcenter

dumbb bbiittcchhh

[QUOTE=soccerskyman;47082769]Jesus christ.[/QUOTE] In fairness to the operator, that might be the whiniest voice I've ever heard. Sounds like my little sister when she's been told she can't get something, not a kid whose dad's just been run over.

Yeah it doesn't sound like the operator intended to be an asshole just from looking at the transcript, but holy fuck is that ever a poor choice of words. You have to be a real moron to not understand that would be a terrible thing to say.

This happened pretty close to me, never change Anne Arundle county

[QUOTE=TheTalon;47083955]They bring people who want to be 911 dispatchers into a room and play a bunch of 911 recordings. Stuff that the public doesn't ever hear, and every time before it's over about half of them walk out, not wanting to be one anymore.[/QUOTE] I was thinking of applying and was told that a lot of people who start just end up quitting within a few months. A ton of the calls are suicidal people so not only are you responsible for dispatching but convincing callers not to kill themselves as well. Decided not to apply.. $30/h is nice but not worth all the negativity.

Ok, yeah, listened to the audio. He's got no ill intentions whatsoever, she's being quite difficult to understand because of the emotional stress. It's just an [B]INCREDIBLY[/B] poor choice of words, most people will read it as complaining about petty things first before realising it can also mean crying. I get what he means but... jesus, man, how do you not realise this is probably the worst possible way to say it? Archer said it best, I suppose: "Dude, phrasing"

[QUOTE=Greenen72;47081761][URL="http://www.capitalgazette.com/news/for_the_record/ph-ac-cn-911-call-0204-20150204,0,7315618.story"]Audio[/URL][/QUOTE] Wow, what a fucking cunt.

I know that most people become incoherent when they're under stress so I can feel where the operator was coming from because you're also under stress when trying to help someone and they're not able to give you all the information you need to help them in a coherent way, but hell a simple "please calm down so we can help you" would have been more than enough and way more polite.

[QUOTE=joshdasmif;47081585]Poor kid, fuck knows how that must of felt to be told "stop whining" when your dad is dead on the floor and you're in contact with the only people who have a chance at saving him.[/QUOTE] I know I'm talking with hindsight and not being in the situation but I'd likely just hang up and call again, that'd probably get me another operator.

[QUOTE=TheHydra;47082710]i imagine it's nothing compared to the feeling of actually being badly fucked up though imagine having to take a 911 call from your family; that would fuck with you[/QUOTE] There was a story about that a few years ago, the operator answered a call from someone who was dealing with one of the operator's family members. It was a pretty awful read :(

This honestly seems more like a poor choice of words more than anything else. Not that this doesn't seem to be a mistake, but what do I know about being a 911 operator.