• Origin to allow digital game return for EA games
    9 replies, posted
[quote]We know that feeling: the one where you sit down, wait for a new game to finish downloading and installing, start it for the first time, and want it to rock. The intro sucks you in, you press a button to shoot, jump, or talk for the first time, and then it's suddenly three a.m. We know that feeling, and the one afterwards of knowing that not only does a game rock, but that it was worth every dollar you spent on it. We hope every game you play on Origin will meet this high bar, and we're happy to say that starting today, we can guarantee that we'll make things right if you decide the game you just bought didn’t live up to your expectations. The new Origin Great Game Guarantee works like this: You may return EA full game downloads (PC or Mac) purchased on Origin for a full refund--within 24 hours after you first launch the game, within seven days from when you purchased it, or within the first seven days after the game's release date if you pre-ordered it (whichever of these conditions happens first). If something doesn't work out—you aren’t riveted by the storyline, or sucked in by the action, or even just if the game doesn't play well with your video card—we’ve got your back. Requesting a refund is quick and easy. Just visit your order history and click the “request a refund” link next to your recent purchase, answer a few quick questions, and we’ll take it from there. For more details, you can check out the full Origin Great Game Guarantee policy details posted on Origin.com. The Origin Great Game Guarantee is effective as of today in 20 countries. Like the improved Origin Store, we are rolling out the program worldwide over the next few weeks, and everyone will be covered by the Origin Great Game Guarantee by the end of September. What do you think? We’d welcome your feedback in the comments below. [/quote] [url]https://www.origin.com/us/news/origin-great-game-guarantee[/url] Is EA being a good guy again?
Redeem humble bundle games. Refund them. Dead Space 3 wheres ma horror?
That's pretty awesome. If a game runs terribly or has some other crippling flaw, you can return it. They won't refund people who abuse the system to play through games then return them: [quote=https://www.origin.com/en-us/great-game-guarantee-terms]Refunds may not be supported where Electronic Arts detects fraud or abuse of the refund process. [/quote]
I swear I heard the same 24 hour return policy from another digital distributor. It great that they're doing this.
[QUOTE=Saber15;41898290] They won't refund people who abuse the system to play through games then return them:[/QUOTE] I would imagine that if your play history said "played for 6+ hours" they'd be smart enough to see that you probably marathon'd the game.
I think there should be a gameplay time limit, too... honestly. Like, 24 hours? I finished Bioshock Infinite within that time, Dishonored, plenty of singleplayer games. Just sounds like there's an easy way to get free singleplayer games
This news article is late by 1 minute. It doesn't matter though it's still cool that EA are doing something right for a change lets up they keep it up!
[QUOTE=CanadianBill;41898534]I think there should be a gameplay time limit, too... honestly. Like, 24 hours? I finished Bioshock Infinite within that time, Dishonored, plenty of singleplayer games. Just sounds like there's an easy way to get free singleplayer games[/QUOTE] most people don't sit for like 9 hours straight finish a game in one day
Steam better watch out with these features.
[QUOTE=Paul McCartney;41898275]Redeem humble bundle games. Refund them. Dead Space 3 wheres ma horror?[/QUOTE] I'm guessing it won't work with games you activated through keys.
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