• Can you RMA a damaged product?
    19 replies, posted
I accidentally got water on my evgagraphics card and i dont want to spend money on a new one. What are the chances that they dont notice that it was shorted out? Is this worth doing or should I just buy a new graphics card? Anyone successfully get anew product this way?
how did you get water on it?
Did you just buy it? You could say it was DOA.
bumped a cup of water on my desk then my monitor turned green. I bought it almost a year ago. It should still be under warranty for a couple months.
Stop drinking and playing may be under warranty
you can try it [editline]08:34PM[/editline] oh a year ago? phhh good luck
I hear good things about evga though so I think they might just hand out a new card for me regardless of damage. It's still under warranty until Christmas.
Good luck with that
unless your warranty covers water damage than no you can't
[QUOTE=myoldid;17888535]I hear good things about evga though so I think they might just hand out a new card for me regardless of damage. It's still under warranty until Christmas.[/QUOTE] they're awesome but not stupid still couldn't hurt to try, it's not like they'll take it off you
It's all about how you pick your words. If you say "I dropped water on it," you're fucked. If you say "it just stopped working after a while, I was doing X task when my computer rebooted and everything just went green," you're fine.
RMA is for products that fail during normal operation. Getting wet isn't normal.
[QUOTE=BmB;17890355]RMA is for products that fail during normal operation. Getting wet isn't normal.[/QUOTE] Actually it it was had a waterblock pre-installed and it failed it would be covered.
[QUOTE=Protocol7;17889210]It's all about how you pick your words. If you say "I dropped water on it," you're fucked. If you say "it just stopped working after a while, I was doing X task when my computer rebooted and everything just went green," you're fine.[/QUOTE] This works. Especially since EVGA is too nice to the customer to actually check the card. [editline]10:41PM[/editline] [QUOTE=Zombii;17890646]Actually it it was had a waterblock pre-installed and it failed it would be covered.[/QUOTE] I forgot, but is the waterblock the thing that some electronic devices have that turns a different color when ample water is applied?
Yeah. EVGA is actually really nice. Just say that it stopped working and that you're sending it in. They'll just replace it.
[QUOTE=FunnyGamer;17890663]This works.[/QUOTE] It really does. It's a good way to be an asshole and scam a company, like what I did with my 2nd Voyager, but my third one did have a legit defect and now I really am getting an enV Touch. It's being nice like that that makes a company regarded for it's customer service; instead of money, they have customer happiness on their hand.
[QUOTE=FunnyGamer;17890663]I forgot, but is the waterblock the thing that some electronic devices have that turns a different color when ample water is applied?[/QUOTE] No. They're for water-cooling.
[QUOTE=Protocol7;17891370]It really does. It's a good way to be an asshole and scam a company, like what I did with my 2nd Voyager, but my third one did have a legit defect and now I really am getting an enV Touch. It's being nice like that that makes a company regarded for it's customer service; instead of money, they have customer happiness on their hand.[/QUOTE] and customer happiness makes you more money because they'd gladly do repeat business, and they spread the good word and net you even more customers I spent a large part of a school term learning that. What a fucking waste
[QUOTE=EpicPokingStick;17891376]No. They're for water-cooling.[/QUOTE] Yeah. Litmus paper is the little water-damage sensor used in the iPod and iPhone. A lot of other companies use other methods of detecting user-inflicted purposeful damage; for example, some LG phones have an epoxy that changes color when the screws are removed and the phone is opened.
[QUOTE=Protocol7;17891442]Yeah. Litmus paper is the little water-damage sensor used in the iPod and iPhone. A lot of other companies use other methods of detecting user-inflicted purposeful damage; for example, some LG phones have an epoxy that changes color when the screws are removed and the phone is opened.[/QUOTE] How would they be able to check the epoxy if they would have to open it to see?
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