Apple to Customer Service: Don’t Help Our Customers with Malware - Polidicks

[url]http://gizmodo.com/5803498/apple-to-customer-service-dont-help-our-customers-with-malware[/url] [quote] You'd like to think that customer service is out to serve the customers (you), right? Not exactly! After an unusually broad spread of Mac Defender, a piece of OS X malware, Apple is telling customers they're on their own. The order, straight from an internal memo to Apple's customer support reps, states the following "Not our problem, sucker" rules: AppleCare does not provide support for removal of the malware. You should not confirm or deny whether the customer's Mac is infected or not. Should not confirm or deny? Intentionally leaving a customer in the dark as to whether their computer has a virus seems pretty low. But is this next part lower? Hmm: Do not attempt to remove or uninstall any malware software. Do not send any escalations or contact Tier 2 for support about removing the software, or provide impact data. Do not refer customers to the Apple Retail Store. The ARS does not provide any additional support for malware. So even if a customer is sure their computer's infected, Apple wants nothing to do with these malware lepers. Keep 'em off the support lines, keep 'em out of the stores. This doesn't seem like a great precedent to set for malicious code landing on Macs. [/quote] Hahaha, Apple cares more about perpetuating the myth that they don't get viruses than they do about helping their own customers. Hey, we can't help you with your problem that may or may not be a virus, but can I interest you in this year's Macbook?

now that really sucks for Mac User's.

Here's the internal document, complete with "Do not disclose externally" in red across the top :v: [quote][img_thumb]http://dl.dropbox.com/u/5636656/apple-macdefender-investigation-may-16-2011.png[/img_thumb][/quote]

oh look, another worm in the apple.

The photo at the top of the news piece really makes the article. [img]http://cache.gawkerassets.com/assets/images/4/2011/05/applemalware.jpg[/img] I've heard alot of people grumbling about their customer service, this doesn't help my view.

Whoever makes viruses need to focus more on mac, a lot of illiterate computer users to milk.

[QUOTE=Brage Nyman;29928310]Whoever makes viruses need to focus more on mac, a lot of illiterate computer users to milk.[/QUOTE] And now the people who code them are going to know a good chunk of users can't get support for anything that happens too.

Dicks.

They may not even need it, most people are going to be in denial about their Mac having malware. "It's a real anti-virus, it can't possibly be a virus":downs:

not surprising at all

time for someone to start an OSX botnet

wonder how Apple users are gonna justify this

I don't understand why this is a big deal. I mean, yeah, it's funny because Mac was supposed to be the "hurr durr no viruses :downs: " OS, but Microsoft's customer support probably has a similar policy with viruses.

No wonder, apple themselves has no experiences with malware, thus doesn't know shit about it's removal. [editline]19th May 2011[/editline] [QUOTE=SPESSMEHREN;29929876]I don't understand why this is a big deal. I mean, yeah, it's funny because Mac was supposed to be the "hurr durr no viruses :downs: " OS, but Microsoft's customer support probably has a similar policy with viruses.[/QUOTE] Except ms just makes an os and it has antiviruses. Hell, they even have MSE too. Macs right now have nothing.

This is just anti Mac propaganda. Everyone knows it's impossible for Macs to get viruses, it's science :smug:

We need Cjienx in here to defend this

[QUOTE=johan_sm;29929885]Macs right now have nothing.[/QUOTE] Not from Apple themselves, no. But there are a handful of antiviruses for MAC.

I was just talking to my friend the other day about how macs were an available "market" for this kind of stuff.

Go to an Apple store and install viruses on all the display models

[QUOTE=johan_sm;29929885]No wonder, apple themselves has no experiences with malware, thus doesn't know shit about it's removal. [editline]19th May 2011[/editline] Except ms just makes an os and it has antiviruses. Hell, they even have MSE too. Macs right now have nothing.[/QUOTE] It's only until recently that there's been any surge in malware for the Mac, and malware's been around for decades. Apple must have been doing [I]something [/I]right in the interim. :colbert:

[QUOTE=Madman_Andre;29931037]It's only until recently that there's been any surge in malware for the Mac, and malware's been around for decades. Apple must have been doing [I]something [/I]right in the interim. :colbert:[/QUOTE] Yeah, had a small market share.

[QUOTE=dgg;29930751]Not from Apple themselves, no. But there are a handful of antiviruses for MAC.[/QUOTE] Yeah and this is one of them :v:

I almost expected shit like this. I fucking hate Apple and everything they do makes me hate them more.

I don't know, but does Microsoft support help with malware?

[QUOTE=Awesomecaek;29932073]I don't know, but does Microsoft support help with malware?[/QUOTE] They did in the early days, not now though.

Well, then it's sorta even, isn't it? [editline]19th May 2011[/editline] I mean, considering the stupidity of average mac user, they wouldn't do anything else than explain them how to get rid of malware soon enough.

[QUOTE=Awesomecaek;29932073]I don't know, but does Microsoft support help with malware?[/QUOTE] They have a built-in anti-malware software in their OSes to begin with.

[QUOTE=SPESSMEHREN;29929876]I don't understand why this is a big deal. I mean, yeah, it's funny because Mac was supposed to be the "hurr durr no viruses :downs: " OS, but Microsoft's customer support probably has a similar policy with viruses.[/QUOTE] Ehh, I remember microsoft patching up viruses etc instead of "hurr hurr, deal with it on your own!". Hell I even remembered when I got my first virus and not many days until there was instructions all over microsoft website how to remove it.

[QUOTE=Jack Trades;29933331]They have a built-in anti-malware software in their OSes to begin with.[/QUOTE]They do? MSE is not built in, is it? A firewall isn't anti-malware either, so I don't know.

what exactly the fuck are you nerds whining about this time [IMG]http://img191.imageshack.us/img191/3059/nerdsa.jpg[/IMG] goddamn take a rest once a while... are you that insecure about your preference for computer goods?