Verizon sends service termination warning to a FiOS user that used ~7 TB of data for several consecu - Polidicks

[url]http://arstechnica.com/information-technology/2015/04/29/verizon-warns-fios-user-over-excessive-use-of-unlimited-data/[/url] [quote=Ars Technica]Although Verizon says its FiOS Internet service "doesn't cap usage in any way," one customer who has been using 7TB monthly for several months in a row got a letter warning him that his broadband will be disconnected unless he reins in his "excessive usage." "If this excessive usage continues past May 31, 2015 on your FiOS Internet account, your service will be disconnected on June 15, 2015," Verizon wrote to the subscriber. The subscriber pays $315 a month for Verizon's 500Mbps plan, according to DSLReports. "If you break it down it accounts to a single ~24 hours of usage at the full 500Mbps, or 20Mbps for a continuous 30 days," the user told DSLReports. "My usage is irregular and usually spikes up and down and sometimes the connection will sit idle for a day or two at a time. It makes me curious why 500Mbps is even offered if just using a whopping four percent of that connection is prohibited."[/quote]

That is a lot of data a month.

[QUOTE]"doesn't cap usage in any way,"[/QUOTE] He's allowed to use as much data as he wants. Fuck off Verizon.

[QUOTE=Boilrig;47628002]That is a lot of data a month.[/QUOTE] But add a zero, [url=http://arstechnica.com/information-technology/2013/05/23/fios-customer-discovers-the-limits-of-unlimited-data-77-tb-in-month/]and you get this.[/url].

Uh, is this even legal for them to do?

[quote]"It makes me curious why 500Mbps is even offered if just using a whopping four percent of that connection is prohibited."[/quote] That's a good point. I mean, it would be somewhat unreasonable to expect 100% continuous usage at that speed, but 4%?

[QUOTE=DeEz;47628019]Uh, is this even legal for them to do?[/QUOTE] There's typically a clause in the agreement about excessive usage due to how you could be hindering others access nearby or some such, they say.

What could you possibly being doing that requires 7TB of data a month.

[quote]"It makes me curious why 500Mbps is even offered if just using a whopping four percent of that connection is prohibited."[/quote] lol Verizon if you can't support it then don't offer it. If I'm paying to use 500Mbps then I'm paying to use it for as long and as much as I want.

[QUOTE=DeEz;47628019]Uh, is this even legal for them to do?[/QUOTE] [B]ANY[/B] Terms of Service Verizon would've offered this guy under any circumstances will include a "we reserve the right to tell you to fuck off for any reason at all" clause that overrides anything else, and almost certainly an "unreasonable strain" clause somewhere so they can shotgun extreme bandwidth users like this guy. Basically, any terms of service in the US, anywhere, states that you are promised [I]nothing[/I] and you just happen to be receiving service for the money you're paying. Now, what happens to this if they get taken to court, that's a different matter, but it's going to be somewhere in the contract/terms you sign.

[QUOTE=DeEz;47628019]Uh, is this even legal for them to do?[/QUOTE] Generating "excessive" traffic is against the Acceptable Use Policy and explicitly states your service can be terminated. However, "excessive" is incredibly vague, since, nobody knows what constitutes "excessive" except for Verizon.

[QUOTE=joshuadim;47628005]He's allowed to use as much data as he wants. Fuck off Verizon.[/QUOTE] I would wager that the contract he signed with Verizon has a "good faith" clause in it. If he wants to keep up his 7Tb/mo data usage, he best be able to justify it. Hell, not even justify it, just explain what the fuck is going on and that hes not doing anything wrong. aaand it looks like it does. [quote]While Verizon's terms of service for residential users say they may not "host any type of server" and may not "generate excessive amounts of e-mail or other Internet traffic," it appears this user was targeted solely because of the amount of usage rather than the type. The terms of service do not define what counts as "excessive."[/quote] And if they want a definition of excessive, I'd put it at deviations higher than average home usage. This contract works in Verizon's favor.

[QUOTE=Demache;47628044]Generating "excessive" traffic is against the Acceptable Use Policy and explicitly states your service can be terminated. However, "excessive" is incredibly vague, since, nobody knows what constitutes "excessive" except for Verizon.[/QUOTE] Sounds more like a strategic exploit for Verizon to just get more money.

[QUOTE=Seiteki;47628028]There's typically a clause in the agreement about excessive usage due to how you could be hindering others access nearby or some such, they say.[/QUOTE] Even so, he just used what amounted to 4%, it's a ridiculously small cap.

Stop being greedy fuckwits, Verizon, you gave him a blank check to use as much data as he so desired when you sold him a 500mb/s internet connection sans data cap. Fuck off with this shit.[QUOTE=Boilrig;47628002]That is a lot of data a month.[/QUOTE] And he has every right to use it. [editline]29th April 2015[/editline] [QUOTE=FunnyStarRunner;47628034]What could you possibly being doing that requires 7TB of data a month.[/QUOTE] Doesn't really matter.

[QUOTE=LoneWolf_Recon;47628054]Sounds more like a strategic exploit for Verizon to just get more money.[/QUOTE] Well you have to remember who wrote and approved the AUP in the first place. This is pretty standard language in ISP AUPs.

[QUOTE=FunnyStarRunner;47628034]What could you possibly being doing that requires 7TB of data a month.[/QUOTE] Downloading, processing and uploading very large audio and or media files? Im willing to bet its work related but stuff like this really makes you wonder even if we someday all do get fiber that will we still be limited to pre-fiber speeds much like 4G is capped to 3g data limits

I fucking hate the US ISP's. I really hope net-neutrality puts them in their fucking places.

[QUOTE=FunnyStarRunner;47628034]What could you possibly being doing that requires 7TB of data a month.[/QUOTE] [img]http://i.somethingawful.com/forumsystem/emoticons/emot-gizz.gif[/img]

[QUOTE=Seiteki;47628028]There's typically a clause in the agreement about excessive usage due to how you could be hindering others access nearby or some such, they say.[/QUOTE] And that's bullshit. If they say they don't "cap usage in any way" then that's what they should be legally required to honor. If they have restrictions, they should be clearly laid out not hidden in however many pages of fine print.

[QUOTE=Demache;47628072]Well you have to remember who wrote and approved the AUP in the first place. This is pretty standard language in ISP AUPs.[/QUOTE] Call me narrowminded, but shouldn't legal jargon be up front with the user about this sort of thing. If his service is apparently not unlimited, Verizon should've said that straight out. Unless Verizon just doesn't expect that sorta thing and his 7TB usage is somehow some statistically anomaly for the normal end user. Which begs the question, why would an end user buy 500Mb/s of service that is unlimited if alot of end users simply are people who check their mail, maybe FB or youtube or something. You'd think at that level of speed and "unlimited data cap" that there'd be an expectation for higher volume of traffic.

sidenote: it is physically impossible to build an isp that can sustain every single client using 100% bandwidth 24/7 his usage was probably abnormally higher than his neighbors, and it was starting to effect their service

[QUOTE=LoneWolf_Recon;47628113]Call me narrowminded, but shouldn't legal jargon be up front with the user about this sort of thing. If his service is apparently not unlimited, Verizon should've said that straight out. Unless Verizon just doesn't expect that sorta thing and his 7TB usage is somehow some statistically anomaly for the normal end user. Which begs the question, why would an end user buy 500Mb/s of service that is unlimited if alot of end users simply are people who check their mail, maybe FB or youtube or something. You'd think at that level of speed and "unlimited data cap" that there'd be an expectation for higher volume of traffic.[/QUOTE] Your absolutely right that's how it should be. However, they will keep doing this until someone like the FCC says "advertise any 'soft caps' to end users or fuck off". 7 TB is absolutely a high amount of use for a residential user, but they should really detail what they believe is "excessive use".

[QUOTE=joshuadim;47628087]I fucking hate the US ISP's. I really hope net-neutrality puts them in their fucking places.[/QUOTE] Net neutrality says nothing about declaring 7TB of bandwidth on a residential fiber account as "excessive". By the rules as they exist, Verizon is doing nothing wrong here. [QUOTE=DaMastez;47628093]And that's bullshit. If they say they don't "cap usage in any way" then that's what they should be legally required to honor. If they have restrictions, they should be clearly laid out not hidden in however many pages of fine print.[/QUOTE] You can argue that companies shouldn't be allowed to bury things in the fine print and I'd agree with you, but the fact is, until that precedent is set, [B]always read the fine print[/B]. You're liable for anything you sign, even if you didn't read it first.

[QUOTE=LordCrypto;47628126]sidenote: it is physically impossible to build an isp that can sustain every single client using 100% bandwidth 24/7[/quote] Doesn't matter. They sold him a half-gig connection with no bandwidth cap and he is entitled to use it to its fullest for any legal reason he so chooses. If they cannot maintain that level of service [i]they shouldn't fucking offer it in the first place[/i].[QUOTE=LoneWolf_Recon;47628113] Which begs the question, why would an end user buy 500Mb/s of service that is unlimited if alot of end users simply are people who check their mail, maybe FB or youtube or something. [/QUOTE] Same reason people leverage six credit cards in order to try to make the payment on a Lexus when all they need is a Camry. It's a natural extension of the quintessential Suburbian lifestyle: You have to have the best of the best, you can't get behind your neighbors. Gotta keep up with the Joneses no matter the cost! If they have a loaded Camry, you've gotta have the Lexus version. They have a 55" TV? You've got to have a 60" OLED SmartTV! If they've got 50mb cable internet you've gotta have 500mb FIOS. Etc Etc. I'll be honest: I'd barely be able to justify a fifth of the connection that guy has. But hey.

Am I the only one to think that Verizon isn't in the wrong?

[QUOTE=TestECull;47628159][B]Doesn't matter. They sold him a half-gig connection with no bandwidth cap and he is entitled to use it to its fullest for any legal reason he so chooses. If they cannot maintain that level of service [i]they shouldn't fucking offer it in the first place[/i].[/B] Same reason people leverage six credit cards in order to try to make the payment on a Lexus when all they need is a Camry. It's a natural extension of the quintessential Suburbian lifestyle: You have to have the best of the best, you can't get behind your neighbors. Gotta keep up with the Joneses no matter the cost![/QUOTE] they can maintain that level of service for maybe 1tb a month not 7 fucking terabytes in a month that's 120 copies of gtav pc download, in a month, for multiple months at that point you should be looking into business class plans

[QUOTE=KillerJaguar;47628168]Am I the only one to think that Verizon isn't in the wrong?[/QUOTE] No, you're not. FP users are about to jump down your throat about it too. I think that 7Tb by a single user is excessive, if not malicious, use of the network. There comes a time where the business has to lookout for itself, and frankly I think Verizon hit that time here. No way they are making money with this guy's usage

[QUOTE=KillerJaguar;47628168]Am I the only one to think that Verizon isn't in the wrong?[/QUOTE] I think its a scummy thing to do (considering the advertise the service as unlimited), but they aren't doing anything wrong from a legal standpoint.

If it's all torrent traffic hopefully it's legal stuff :rolleyes: 7tb is way too much for a single person to be hitting