Comcast Renames Man ‘Asshole Brown’ After He Tries to Cancel Cable
48 replies, posted
[QUOTE]Comcast probably doesn’t relish being one of those companies that many Americans love to hate. But sometimes, the cable giant makes this way too easy.
Consider the case of Ricardo Brown. After Brown’s wife had a disagreement with the cable company recently, Comcast started sending him monthly statements under the name “Asshole Brown.”
The disagreement happened when Brown’s wife Lisa tried to cancel her cable. She got referred to one of the company’s dreaded “retention specialists,” who apparently didn’t like being told “no,” as Lisa Brown told the blogger Christopher Elliott, who first reported the story.
“I was never rude,” she told Elliott. “It could have been that person was upset because I didn’t take the offer.”[/QUOTE]
[url]http://www.wired.com/2015/01/comcast-renames-man-asshole-brown-tries-cancel-cable/[/url]
What the holy fuck Comcast
Now you're wondering why we hate you
[QUOTE=Sinatra;47030699]What the holy fuck Comcast
Now you're wondering why we hate you[/QUOTE]
Why are you getting mad at the company when it is obviously some disgruntled worker?
Don't they want people to use and like their service? Even if the guy was having a bad day, can't take it out on a customer.
[QUOTE=bisousbisous;47030707]Why are you getting mad at the company when it is obviously some disgruntled worker?[/QUOTE]
Because the company as a whole is utter shit in terms of the service it provides, public relations, and any sort of customer service.
[QUOTE=bisousbisous;47030707]Why are you getting mad at the company when it is obviously some disgruntled worker?[/QUOTE]
Because the worker represents the entire company and it is also the responsibility of Comcast to employ people who know how to behave.
[QUOTE=TehMentos;47030736]Because the worker represents the entire company and it is also the responsibility of Comcast to employ people who know how to behave.[/QUOTE]
So why not wait and if whether they fire the person responsible before declaring the company to be at fault? It's not like a company can read a crystal ball and see who's going to fly off the handle before it happens, dumb employees doing dumb things happens everywhere.
[QUOTE=catbarf;47030748]So why not wait and if whether they fire the person responsible before declaring the company to be at fault? It's not like a company can read a crystal ball and see who's going to fly off the handle before it happens, dumb employees doing dumb things happens everywhere.[/QUOTE]
And that's why they get fired.
That doesn't change the fact that companies are responsible for the behaviour of the people they employ, as long as they're at their workplace, doing work.
The workers are a part of the company.
You know, where does the line go? When can you say a company is bad then? When it's the CEO being an asshole? "No, it's not the company! It's just the CEO!"
What if it's half of the workers being assholes? Does that make the entire company bad? Yes of course it does.
I'm not saying that this single incident makes the company inherently bad (even though Comcast is), but the behaviour of the people they employ, reflects on the entire company and what people think (and should think) of the company as a whole.
Shit service = shit company.
Good service = good company.
[QUOTE=bisousbisous;47030707]Why are you getting mad at the company when it is obviously some disgruntled worker?[/QUOTE]
The company hires these kinds of people in order to keep you from cancelling your service. The company completely understands exactly how shit it is, to the point where they have their own division to stop you from getting away.
I don't know about you, but I think Comcast is entirely to blame.
[QUOTE=Kidd;47030712]Don't they want people to use and like their service? Even if the guy was having a bad day, can't take it out on a customer.[/QUOTE]
They're usually the only (reliable) service in town and the retention specialists are trained to be so obtuse, frustrating and long-winded that customers are simply incapable of quitting even if they wanted to out of sheer mental exhaustion.
"Want to use" and "Like" don't really enter the equation when it's either them or nothing, and Comcast knows this.
[QUOTE=Canuhearme?;47030797]They're usually the only (reliable) service in town and the retention specialists are trained to be so obtuse, frustrating and long-winded that customers are simply incapable of quitting even if they wanted to out of sheer mental exhaustion.
"Want to use" and "Like" don't really enter the equation when it's either them or nothing, and Comcast knows this.[/QUOTE]
That's why you make your own internet service provider
[QUOTE=Canuhearme?;47030797]They're usually the only (reliable) service in town and the retention specialists are trained to be so obtuse, frustrating and long-winded that customers are simply incapable of quitting even if they wanted to out of sheer mental exhaustion.
"Want to use" and "Like" don't really enter the equation when it's either them or nothing, and Comcast knows this.[/QUOTE]
This feels like it should be illegal in the first world. Are retention specialists a US thing?
[IMG]http://i.imgur.com/uNOaFfF.png[/IMG]
I thought what they called me was insulting, but this takes the cake.
[QUOTE=Forumaster;47030900][IMG]http://i.imgur.com/uNOaFfF.png[/IMG]
I thought what they called me was insulting, but this takes the cake.[/QUOTE]
As someone who works at comcast (wireless support specifically), I find it kind of weird that that even happened to you there. Switching an ID from one account to another is like, literally the easiest thing here. it's like, we click a button and it's done.
[QUOTE=Dracon;47030930]As someone who works at comcast (wireless support specifically), I find it kind of weird that that even happened to you there. Switching an ID from one account to another is like, literally the easiest thing here. it's like, we click a button and it's done.[/QUOTE]
Note how s/he even says "this department handles user ID and password inquiries, but let me transfer you to the department that can help you with your user ID".
[QUOTE=Forumaster;47030949]Note how s/he even says "this department handles user ID and password inquiries, but let me transfer you to the department that can help you with your user ID".[/QUOTE]
I've had to deal with this BS internally, I really don't know what's going on anymore. I get the feeling some of the people forget what department they're working for. Best thing is having someone transferred to me when their modem is clearly offline, or not even on the account in the first place.
It may just be one worker but what is a company represented by if not it's employees?
[QUOTE=Zombie man70;47031382]It may just be one worker but what is a company represented by if not it's employees?[/QUOTE]
Its corporate policies and C-level execs.
And Comcast's are all pretty much "fuck the little guy" too, so...
Haha what the hell
When I left my last ISP all I had to do was send an email to customer service saying 'please terminate the account linked to x telephone number' and they did it. The only thing they replied with is asking which specific date I'd like the service to be disconnected on. That's it.
I was a retention rep [sp]I'm sorry[/sp], after leaving the company one of my buddies keeps me up to date on the shit going on behind the scenes, since I'm looking to shit all over Comcast when the right moment comes.
Here's something I thought was pretty great that he recently sent me.
[t]http://u.cubeupload.com/BANNED_USER/gjcomcastCopy.jpg[/t]
Overflowing with syringes. Real "Secure". Check out their fix though, it's even better.
[t]http://u.cubeupload.com/BANNED_USER/gj2Copy.jpg[/t]
Yeah, Red Solo Cup that says "Own It!"
why is there a bunch of needles at a place like Comcast.
[QUOTE=theevilldeadII;47031814]why is there a bunch of needles at a place like Comcast.[/QUOTE]
It's a call center, it's full of fat asses that get the diabetes from drinking 2 liter sodas at their desk each day.
[QUOTE=BANNED USER;47031753]I was a retention rep [sp]I'm sorry[/sp], after leaving the company one of my buddies keeps me up to date on the shit going on behind the scenes, since I'm looking to shit all over Comcast when the right moment comes.
Here's something I thought was pretty great that he recently sent me.
Heroin pics totally
Overflowing with syringes. Real "Secure". Check out their fix though, it's even better.
Heroin
Yeah, Red Solo Cup that says "Own It!"[/QUOTE]
Smuggling heroin onto the job? For shame, Comcast employees!
---
Wow
I cant believe Comcast doesn't have a thousand lawsuits fucking up its ass by now
[QUOTE=bisousbisous;47030707]Why are you getting mad at the company when it is obviously some disgruntled worker?[/QUOTE]
I wonder if the worker was less disgruntled if he had a modest wage and the company didn't force them to fight for each customer tooth and nail as if their life depended on it.
Aren't you supposed to just tell the rentention guy you're leaving the country or something so you are unable to continue paying for the service?
[QUOTE=theevilldeadII;47031814]why is there a bunch of needles at a place like Comcast.[/QUOTE]
At least at the places I generally go to in the States, it's pretty common for a sharps container to be located in public bathrooms for diabetics who need to administer insulin shots.
[QUOTE=Del91;47032465]Aren't you supposed to just tell the rentention guy you're leaving the country or something so you are unable to continue paying for the service?[/QUOTE]
Does this work? I have had Comcast for the last few years and need to cancel sometime.
[QUOTE=Hanso;47032956]Does this work? I have had Comcast for the last few years and need to cancel sometime.[/QUOTE]
Here's the full manual for Comcast customer service reps.
[URL]http://www.scribd.com/doc/235832382/Comcast-Quality-Guidelines-Retention[/URL]
Here's a really useful piece of information from it
[IMG]https://i.imgur.com/0lbDtJ1.png[/IMG]
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