NCSoft's Support SUCKS! - General

[quote]Customer ( Thomas) 05/03/2010 07:58 AM[/quote] I sent them a message on the third, and I just got it on the 6th, it took them 3 DAMN DAYS TO REPLY! And you might be thinking "Well, that's how long it usually takes", and it is, but I wasn't pissed off by that, I'm pissed off by this: [quote]Hello, Thank you for contacting Guild Wars Account Support. I am escalating your ticket for further assistance, and someone will be in contact with you as soon as possible. Thanks, Jose Guild Wars Account Support Billing and Technical Support can be reached via phone, Monday - Friday, 12pm - 5pm Central at (512) 225-6359.[/quote] THAT IS THE REPLY THEY GAVE ME! I am trying to get my password back so that I can freakin' play Guild Wars, and I can't remember it, and this is the best they can do? Worse than Steam Support

Call the phone number they gave you? :derp:

Yep NCsoft is bad, however they contacted me within an hour when I said I found a phishing site...

Yes NCsoft is pretty bad when it comes to customer support. I can't believe Arenanet chose them as their publisher Arenanet and the Guild Wars game(s) however are in a separate group. They've responded to my emails directly when I've contacted them with questions about the game.

Well, I don't think that their support is bad. I received this nice e-mail from them this morning and I'm happy that they care about the security of my account. Even though I don't play "aion". [quote]Dear players. Thank for your choose aion. Your support is our source for the tireless efforts. In near, someone in a different ip attempts log in to your account, is this threat to the security of your account. We will have to temporarily ban your account. If you do not want us to take such initiatives, please visit [url]https://secure.ncsoft.com/cgi-bin/plaync_login.pl[/url] verify your account. Aion Customer Service Department. [/quote]

[QUOTE=bugfix;21790623]Thank for your choose aion. Your support is our source for the tireless efforts. In near, someone in a different ip attempts log in to your account, is this threat to the security of your account.[/QUOTE] ROFL... Engrish Power!