Comcast does it again! Customer renamed 'SuperBitch' Bauer - Polidicks

[thumb]http://www.wired.com/wp-content/uploads/2015/02/AP902722530750.jpg[/thumb] [quote]Yesterday Mary Bauer received her Comcast bill in the mail. But the 63-year-old Chicago area resident says she’s not going to open it. That’s because someone at Comcast switched her name on the bill, addressing it instead to “SuperBitch Bauer.” Bauer has been having problems with Comcast for months. As she related her story to Chicago’s WGN television station, she’s had a lot of service and billing issues. Technicians have been dispatched to her place a whopping 39 times, and she recently got into it with telephone support after her bills stopped arriving. Whether that prompted the “SuperBitch” name change, Comcast doesn’t know. Comcast spokesman Jack Segal, told us that the company is “investigating this thoroughly, and we have reached out to our customer.”[/quote] [url]http://www.wired.com/2015/02/comcast-renames-customer-superbitch-bauer/[/url] [editline]5th February 2015[/editline] Man this company is terrible.

hire professionals, not kindergartners. Sweet almighty fuck.

tried to cancel my comcast two days ago, the dude offered to reduce my internet price to 50% of what I'm paying. Just checked the MyGarden online comcast page, they upgraded my plan and now I have to pay more, WAT?

[QUOTE=MeMassiveFag;47083320]tried to cancel my comcast two days ago, the dude offered to reduce my internet price to 50% of what I'm paying. Just checked the MyGarden online comcast page, they upgraded my plan and now I have to pay more, WAT?[/QUOTE] This pretty much always works, if you call and threaten to cancel they'll put you on a promo plan which is generally higher tier than your current plan for less money.

Comcast is like hard drugs. You shouldn't even start in the first place, cause once you've used it, it's gonna be hard as shit stopping.

[QUOTE=Kilr;47083339]This pretty much always works, if you call and threaten to cancel they'll put you on a promo plan which is generally higher tier than your current plan for less money.[/QUOTE] but I'm paying almost 30 dollars more :'( Cancelling for sure after this month. Why can't google fiber just come to San Jose already

[QUOTE=MeMassiveFag;47083358]but I'm paying almost 30 dollars more :'( Cancelling for sure after this month. Why can't google fiber just come to San Jose already[/QUOTE] Oh shit, read that wrong, regardless, I stand by what I said, apparently you were a victim of their scumbag division. That happened once to my dad though, and guess what, he called and complained, and they lowered the price of the plan he was on.

[QUOTE=MeMassiveFag;47083358]but I'm paying almost 30 dollars more :'( Cancelling for sure after this month. Why can't google fiber just come to San Jose already[/QUOTE] When you do cancel, pick one of these explanations because Comcast can't do anything about these [IMG]https://i.imgur.com/0lbDtJ1.png[/IMG] Best bet is "I don't know where I'm moving". Edit: I only post this because it worked for my mother.

I've had Comcast costumer service hang up on me several times when trying to get an issue resolved.

[QUOTE=Snickerdoodle;47083370]When you do cancel, pick one of these explanations because Comcast can't do anything about these [IMG]https://i.imgur.com/0lbDtJ1.png[/IMG] Best bet is "I don't know where I'm moving".[/QUOTE] Doesn't work, take it from me. When I worked as retention, if you don't give me a forwarding address for your final bill or an address for new services I know you're bullshitting, and will spend double the effort to get the truth out of your ass, then use the guilt to get you to lower your bill about 15 bucks a month rather than cancel. To be honest, almost all cable companies are the same in their business practice so it's like picking a wet shit over a smelly shit.

[QUOTE=BANNED USER;47083404]Doesn't work, take it from me. When I worked as retention, if you don't give me a forwarding address for your final bill or an address for new services I know you're bullshitting, and will spend double the effort to get the truth out of your ass, then use the guilt to get you to lower your bill about 15 bucks a month rather than cancel. To be honest, almost all cable companies are the same in their business practice so it's like picking a wet shit over a smelly shit.[/QUOTE] I'm sorry but theres probably a special place in hell dedicated to lawyers, CEOs, and retention specialists.

Comcast is seriously fucked up

[QUOTE=BANNED USER;47083404]Doesn't work, take it from me. When I worked as retention, if you don't give me a forwarding address for your final bill or an address for new services I know you're bullshitting, and will spend double the effort to get the truth out of your ass, then use the guilt to get you to lower your bill about 15 bucks a month rather than cancel. To be honest, almost all cable companies are the same in their business practice so it's like picking a wet shit over a smelly shit.[/QUOTE] What happens if a customer stonewalls you or threatens to sue?

[QUOTE=JCDentonUNATCO;47083425]I'm sorry but theres probably a special place in hell dedicated to lawyers, CEOs, and retention specialists.[/QUOTE] Now he's a Facepunch mod. He's already paying for his crimes against humanity I had to upgrade to the $100/month internet just so downloading a file wouldn't go from this: [img]http://i.imgur.com/f1QvZEZ.jpg[/img] To this: [img]http://i.imgur.com/Xq0XncA.jpg[/img] The latency still doubles, though. At peak hours a download would shoot the latency to 700ms. The funny part is all the power levels and SNRs were perfect. Called techs out, the techs said Yeah we see the problem is on the main line somewhere on the highway. Two separate occasions they had guys go replace lines to fix it and still didn't. Useless ISP. But where else am I going to go? It's this or 56k

I survived getting rid of comcast they charged us $100 because they sent us new comcast hardware even after getting rid of all the comcast shit. We had to go back and beat it into their fucking heads that we were getting rid of their service. They are evil, no other word to describe that company. Employees that I know who have worked for Comcast even say they are trained to try and suck money from their customers. Switched to Centurylink, customer service was pretty incredible, even the French guy or whoever it was that I couldn't understand was pretty helpful. only thing that stinks is that it's not cable. So the phone lines in our old as fuck house were being disrupted by something inside the walls so we had to drill a hole in the side of the wall that accesses directly to the box. In maybe a year or so I think google fiber is hitting this location, so I can't wait for that shit. Hopefully they wont abuse us considering they are the only fiber service in the whole area.

[QUOTE=Fangz;47083395]I've had Comcast costumer service hang up on me several times when trying to get an issue resolved.[/QUOTE] Most likely the phone system crashed. that's been happening a lot lately. Still not a very good company.

[URL="http://facepunch.com/showthread.php?t=1448800"]Reminder:[/URL] this is the company that wants to merge with TimeWarner and have 50% US market share. [URL="http://www.theverge.com/2015/1/26/7878239/comcast-twc-fcc-merger-letters-politicians-ghostwritten"]And provided ghostwritten letters to mayors in various municipalities (who were frequently enough recipients of campaign contributions from Comcast) expressing their delighted support for the merger.[/URL]

My dad has comcast and thry misspelled his name. Later, he started to get spam in the mail with the same misspelling. So just saying, comcast sells your information

[QUOTE=MeMassiveFag;47083320]tried to cancel my comcast two days ago, the dude offered to reduce my internet price to 50% of what I'm paying. Just checked the MyGarden online comcast page, they upgraded my plan and now I have to pay more, WAT?[/QUOTE] thats why when i do move out of this appartment, it'll be a huge hastle, i mean i already have twc at home, i wonder what cockamamie excuse they'll cook up to try to retain me paying here

[QUOTE=U.S.S.R;47083542]What happens if a customer stonewalls you or threatens to sue?[/QUOTE] If I get stonewalled I make 3 offers, if by the 3rd offer it's still no I'll ask what day they want to cancel and tell them the options for returning equipment. If they threaten to sue, I usually muted them and laughed my ass off because they likely didn't have the financial stability or a good enough lawyer to take on Comcast. It's like trying to fight the Devil himself in most cases. [sp]I fucking hated the job and hated the people I worked for. I also hated myself every time I left for the day, because I was a well paid asshole to people. [/sp]

Arghhh WHAT THE FUCK People, doesn't the US government have a consumer protection law that...PROTECTS people from this kind of company abuse? Because it is a fucking abuse. Come on. I can't describe how annoying is to read you all and see how this cheapskate shitty company is treating you without people being able to fight back. EDIT: [url]http://www.consumidor.gov.ar/[/url] Something like that, dont you guys have it?

Atleast with a Google monopoly this shit wouldn't happen.

You know what sucks? In my area, we have two choices. Comcast, or Frontier (formerly AT&T but they jumped ship and gave their customers to Frontier). Frontier is literal dog-shit, when they switched everyone in Branford, CT from AT&T to Frontier tons of people had no service for weeks. There's still people losing internet access randomly during the day for a variable amount of time too. Also, when the internet is working, the speeds from people I know who had/have Frontier now are anywhere from 5 Mbps to less than 1Mbps, but web pages take eons to load regardless of what SpeedTest says and playing online games is near impossible without pings over 300ms. For reference, Comcast has anywhere from 30 Mbps to, where I live, 100 Mbps. Frontier's customer service is also apparently almost as shitty as Comcast, which technicians not showing up, or showing up and saying they need to have someone else come, showing up late, or when dealing with them over the phone having them put you on hold then hang up on you. So, anyone who uses the internet often here is forced to take Comcast if they want reliable service. They're going to have a monopoly on service here soon, and they'll probably hike up prices and lower speeds because they love to fuck customers over.

Lmao im cracking up good one cumcastt

[QUOTE=elixwhitetail;47083576][URL="http://facepunch.com/showthread.php?t=1448800"]Reminder:[/URL] this is the company that wants to merge with TimeWarner and have 50% US market share. [URL="http://www.theverge.com/2015/1/26/7878239/comcast-twc-fcc-merger-letters-politicians-ghostwritten"]And provided ghostwritten letters to mayors in various municipalities (who were frequently enough recipients of campaign contributions from Comcast) expressing their delighted support for the merger.[/URL][/QUOTE] But with this merger I get Charter. I'd rather Charter given their plans over TWC. Go merger!

[QUOTE=Tudd;47084152]Atleast with a Google monopoly this shit wouldn't happen.[/QUOTE] Google may be evil and planning world domination as plenty of people say, but if so they're at least the pragmatic, friendly variety of evil. They know that shaking your hand and calling you a friend while keeping the shit you dislike out of your sight earns them far more profit than being a blatant, unrepentant shitbag to you. They also are aware that providing a better, more consistent service than anyone else in any given field will draw customers to them like crazy, even if it's a bit stunted by weird restrictions and regulations. Sugar catches more flies than vinegar, and all that.

Shaw has a monopoly here but at least their customer service is top notch. I'd seriously lose my mind if I had to be with Comcast. How are these "retention specialists" even legal? If you want to cancel ANY service registered in your name it should take no longer than 2 minutes on the phone with a rep.

They called and told us they were doubling our speeds in our area free of charge, only a few months later they also raised our prices without notice.

[QUOTE=drake90001;47084299]They called and told us they were doubling our speeds in our area free of charge, only a few months later they also raised our prices without notice.[/QUOTE] There's a rate increase every 6-9 months usually, the best thing to do is cancel and have another family member start up new service under their name to get the new customer pricing. After losing my free services they put me at the regular rate (85$ for 50mbps) and I just cancelled and had my dad start up a new service for me at 45$ a month, and they doubled the speed to 105mbps. So I pay half while getting double what I did before, seems like a fair trade to me.

[QUOTE=Snickerdoodle;47083370]When you do cancel, pick one of these explanations because Comcast can't do anything about these [IMG]https://i.imgur.com/0lbDtJ1.png[/IMG] Best bet is "I don't know where I'm moving". Edit: I only post this because it worked for my mother.[/QUOTE] Strangely enough, when I called in to cancel, I simply gave them the reason of "I'm moving back overseas" even though it was total BS. Bought it, ended the service in under 4 minutes. Easiest cut I'd ever made.