[img]http://resources1.news.com.au/images/2011/04/08/1226036/251641-bill-jolly-emails.jpg[/img]
The email trail of Bill Jolly's disputes with insurer RACQ.
Source: [url]http://www.news.com.au/national/insurers-laugh-at-victims/story-e6frfkvr-1226036284286[/url]
[release] Homeowner sends email to RACQ Insurance
Accidental reply reads "got him off our back"
Insurers slammed for not facing customers
IT is the email that highlights the very worst of the attitude of insurance companies to Queensland's flood victims.
When Helidon homeowner Bill Jolly sent a cordial email to RACQ Insurance that included before-and-after photographs of his devastated property, this is what he received:
"Ha ha, look at that Mr Jolly and jolly still. Whew got him off our back for a while."
The emailed message, from an insurance policy officer, was sent, apparently in error, on Wednesday.
The RACQ said: "We are aware of the issue."
The heartless email adds to growing public pressure on insurance companies.
The Courier-Mail visited Mr Jolly's home yesterday where it remains in its dilapidated state, open to the elements and mud-stained.
The sprawling colonial property set on a site for birdwatchers overlooks and sits at least 6m above the creek when it is in its normal peaceful state.
But when Lockyer Creek surged through it fully inundated the home with enough force to smash windows.
Mr Jolly is now living in alternative accommodation.
The RACQ told The Courier-Mail the issue had been dealt with. "We have apologised to the customer involved and dealt with the issue he raised immediately and directly with him. He has told us he is happy with the outcome.
"This behaviour does not reflect the high standards RACQ Insurance places on its customer relations."
Mr Jolly confirmed he had received the email but declined to comment further.
Insurers are already under fire this week for their failure to face customers. Prime Minister Julia Gillard berated them after failing to turn up at an insurance forum in Ipswich this week despite pressure from Financial Services Minister Bill Shorten. At the meeting many victims broke down.
The industry has paid out about $700 million but at least $2.1 billion-worth of claims from the floods and Cyclone Yasi remain unpaid.
The Courier-Mail revealed yesterday how the directors of insurance brands Real, AAMI, Allianz, NRMA, CGU, QBE and RACQ enjoy six or seven-figure salaries and lavish lifestyles, while many of their customers languish in caravans or in the gutted shells of their homes waiting for decisions.
Out of 43 directors, 17 own multimillion-dollar homes overlooking Sydney Harbour and only one lives in a suburb affected by January's flooding.
Premier Anna Bligh told The Courier-Mail yesterday: "When there's so many people that I meet still have no answers from their insurance companies, I think they must be feeling pretty angry when they see some of these salaries.
"People are entitled to answers," Ms Bligh said. RACQ, which offers flood cover as an optional extra, has blamed Wivenhoe Dam for the flooding and has denied hundred of claims in recent weeks.
"The majority of properties that reported damage in Brisbane were inundated as a result of the release of water from Wivenhoe Dam that followed the rainfall in the Brisbane River catchment that commenced on 9 January 2011," the company's letter reads. "This does not meet the requirements of 'Flash flood or stormwater run-off' as defined in RACQ's standard policy. Claims for loss or damage in Brisbane will, therefore, generally not be covered."
RACQ is one of two insurers the other is Suncorp to be granted leave to appear at the royal commission into the floods, which will examine the response of private insurers.[/release]
this is why i usually dont send email unless it's super important
This is also why i don't talk behind peoples backs too
I saw this in the paper
:arghfist:
Being an insurance agent is a funny job.
[quote]The RACQ told The Courier-Mail the issue had been dealt with.[/quote]
In other words: Someone got their ass fired and thrown out on the street.
[QUOTE=MIPS;29064430]In other words: Someone got their ass fired and thrown out on the street.[/QUOTE]
Which means nothing when the insurance industry is mostly comprised of such people seeking only profit at the expense of others.
[QUOTE=bord2tears;29064934]Which means nothing when the insurance industry is mostly comprised of such people seeking only profit at the expense of others.[/QUOTE]
It's a man-eat-man world
I hate compensation and insurance companies anyways. Much of the time they are bloodsucking parasites, like lawyers or stock brokers.
That guy is a fucking dick, throw him to the god damn sharks.
seriously why do we put up with this shit.
if someone pays for flood insurance, and their shit gets flooded, they get paid insurance. Simple as that, you say "WELL EVEN THOUGH IT WASN'T THE HOMEOWNERS FAULT, WE STILL AREN'T PAYING" you can fuck off.
fuck that, seriously fuck that.
What a asshole
Pathetic example of a human.
Insurance companies are full of assholes and put 'getting money' over actually acting as insurance and helping people?
[i]Inconceivable![/i]
[QUOTE=bord2tears;29064934]Which means nothing when the insurance industry is mostly comprised of such people seeking only profit at the expense of others.[/QUOTE]
That is all insurance companies are.
technically they lose money if someone gets hurt though right?
:v:
ive notice that a store close to me had a bitch who always complained about customers after call/complaints
to bad she didn't know how to hang up the phone to save her job :3:
I fucking hate insurance companies. They are complete fucking assholes and always look for loopholes so they don't have to pay for LEGITIMATE claims.
In EMT class today, we touched on how suggestion and the mind are ultimate powers when it comes to the outcome of an injury or illness. It has been noted that people with terminal illnesses who are not told that they are terminal usually fair better and actually improve and overcome their illness more often than those who are told they are going to die.
When insurance companies interview those with these illnesses (the ones who are not told they are terminal), they are like "hey look, [I]obviously[/I] this person is doing fine. He doesn't need any medicine. They can go home." So these terminal patients who were improving are then taken off their treatments and then die. The insurance companies are fully aware of this, yet they don't care. It's all about money for them.
Then you have the people who will live, as long as they get a treatment, which also happens to be expensive. All of a sudden the insurance company is like, "oh, well look, this treatment is now unavailable to you because we can. Sucks for you. Good bye."
Fuck insurance companies and fuck money. Not to sound like a communist, but it seems like this whole capitalism shit that is what's going to be the end of this world. Capitalism = greed.
[QUOTE=larrylumpy;29080702]technically they lose money if someone gets hurt though right?
:v:[/QUOTE]
Ya, but it is that they are fulfilling a business contract with the people that are paying you.
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