Consumer right to 30 Day refund on fault goods becomes law (UK)
15 replies, posted
[url]http://www.bbc.co.uk/news/business-34403005[/url]
[QUOTE]The Consumer Rights Act says that goods
must be of satisfactory quality, based on what a reasonable person would expect, taking into account the price
must be fit for purpose. If the consumer has a particular purpose in mind, he or she should make that clear
must meet the expectations of the consumer
"Now, if you buy a product - whether physical or digital - and discover a fault within 30 days you'll be entitled to a full refund," said Hannah Maundrell, the editor of money.co.uk. "The party really is over for retailers that try to argue the point."[/QUOTE]
I wonder what this means for buggy game releases or discount store electronics.
Does this also mean that now we have to pay for carrier bags in super markets if they break within 30 days we can get a refund?
More info here: [URL="http://www.citizensadvice.org.uk/about-us/how-citizens-advice-works/citizens-advice-consumer-work/the-consumer-rights-act-2015/"]http://www.citizensadvice.org.uk/about-us/how-citizens-advice-works/citizens-advice-consumer-work/the-consumer-rights-act-2015/[/URL]
[editline]1st October 2015[/editline]
If a Mod could please fix the "faulty" typo in the thread title that would be swell.
This and Steam refunds will pretty much force game markers not to do it half ass or lose money,.
I wonder if you still need receipts, as well does this negate getting in store credit for shit?
This is pretty cool l, between this and [I]encouraging[/I] growth figures I'm beginning to find it harder to criticize our government. Still morally opposed to a lot of the bollocks they've pulled or plan on pulling though and I still subscribe to Keynesian economimcs and therefore economically lean in Corbyn's direction.
Is this even a government thing? I'm really not 100% on how this works.
So I guess steams refund policy needs changing from 14 days and less then 2 hours to 30 days and 2 hours?
[QUOTE=Rossy167;48801072]This is pretty cool l, between this and [I]encouraging[/I] growth figures I'm beginning to find it harder to criticize our government. Still morally opposed to a lot of the bollocks they've pulled or plan on pulling though and I still subscribe to Keynesian economimcs and therefore economically lean in Corbyn's direction.
Is this even a government thing? I'm really not 100% on how this works.[/QUOTE]
It's a government thing, passed through parliament in March
[QUOTE]This will be the first time that rights on digital content will have been set out in legislation. The Act gives consumers a clear right to repair or replacement of faulty digital content such as online film and games, music downloads and e-books. The law here has been unclear up until now and this change brings us up to date with how digital products have evolved. [/QUOTE]
Note the word "repair."
I have never been refused a refund on goods (not digital content) that have become faulty in the 1st 30 days anyway, I thought this was a given already.
Wow
At last
I feel like this country is more advanced than the UK on smth
We have 2 years of this in Denmark.
'Reclamation right'
[QUOTE=lordofdafood;48801468]So I guess steams refund policy needs changing from 14 days and less then 2 hours to 30 days and 2 hours?[/QUOTE]
Steam refunds are for any reason. This is for faulty goods that do not measure up to common expectactions.
This sounds like a carbon copy of our Australian Consumer Law..
[QUOTE=theevilldeadII;48801050]This and Steam refunds will pretty much force game markers not to do it half ass or lose money,.[/QUOTE]
Untill.. Steam decided you know what, We aren't going to follow your laws because we aren't in your country. Have a nice day.
Although the have a nice day part is wishful thinking on my part.
Pretty sure any company that does business inside your borders are under their laws.
If you hosted a server for selling a book that's illegal in another country that country could do something about it like file for an extradition or block your servers country wide, and steam doesn't want that.
Thats a giant step forward in consumer law over there. It really puts the power back in the hands of those who spend their hard earned money.
[QUOTE=ultra_bright;48811295]Pretty sure any company that does business inside your borders are under their laws.
If you hosted a server for selling a book that's illegal in another country that country could do something about it like file for an extradition or block your servers country wide, and steam doesn't want that.[/QUOTE]
This is the case. It's why games like Wolfenstein that are banned in Germany aren't available to German customers despite the hosts (Steam, GOG, D2D) not being physically in Germany.
[QUOTE=Shirky;48801066]I wonder if you still need receipts, as well does this negate getting in store credit for shit?[/QUOTE]
You will still need the receipt(s) for them I assume, because it's proof that you have bought the item(s).
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