[video=youtube;03Vnp9AUuIs]http://www.youtube.com/watch?v=03Vnp9AUuIs[/video]
How hard is it to do your damn job?
Why do they do this? Are they stupid or is it just laziness?
[QUOTE=Garrot;45613552]Why do they do this? Are they stupid or is it just laziness?[/QUOTE]
Definitely laziness. Also because they know there aren't really any consequences for lying.
[del]Imagine the amount of sales lost just because someone was too lazy to check.[/del] That's terrible, makes me wonder if they've ever done that to me...
Or maybe it's because they're working for minimum wage and have their boss bitching at them to get other more important shit done than searching the entire back room for an item for some guy over the phone?
If you want something, go in person.
I work in retail btw.
[QUOTE=kariko;45613681]Imagine the amount of sales lost just because someone was too lazy to check. That's terrible, makes me wonder if they've ever done that to me...[/QUOTE]
Stocking even a few retail holes off a cart is way more profitable than finding one thing for one guy.
For one, Walmart
[QUOTE=SnakeHead;45613782]Or maybe it's because they're working for minimum wage and have their boss bitching at them to get other more important shit done than searching the entire back room for an item for some guy over the phone?[/QUOTE]
This. In fact when I worked at Target we were trained to keep phone calls under a minute long in order to keep with the "fast, fun and friendly" thing Target has going on. In addition to that I personally always had a huge ass flat of freezer shit out on the floor that had to be put away into the cases within 30~ minutes otherwise shit started to thaw out and melt.
I agree the certain jobs can be hell for customer service, especially if you aren't treated with a fair amount of respect from the customers and employer.
I worked at a BP gas station for a few weeks, and it was absolutely rubbish. The other staff and my boss were great. But we only ever had the bare minimum number of people working required to keep the place running, which meant that any break you took was guaranteed to be broken up into chunks when the other staff needed your help out front. The hours were stupid too - the lack of extra staff meant that you could finish at 10pm and have to be back at work at 6am the very next day. You're also serving customers so quickly that there's rarely any time for them to have a quick friendly chit chat, and you don't get much breathing time, if any, between customers. Then, when you're expected to do other tasks in between serving customers (like cleaning, etc) the stress can peak pretty severely.
Often these jobs are very unfulfilling, very stressful and have very few genuine rewards for the people working them - emotionally, physically, financially, etc.
Anybody who can stick with a job like that and still give good service gets every single ounce of my respect.
[QUOTE=Sand^;45613972]This. In fact when I worked at Target we were trained to keep phone calls under a minute long in order to keep with the "fast, fun and friendly" thing Target has going on. In addition to that I personally always had a huge ass flat of freezer shit out on the floor that had to be put away into the cases within 30~ minutes otherwise shit started to thaw out and melt.[/QUOTE]
Haha frozen brethren! Yeah, let me go search in the freezer for you when I have this cart of ice cream out that's worth $1,600~.
[QUOTE=Maloof?;45614013]The hours were stupid too - the lack of extra staff meant that you could finish at 10pm and have to be back at work at 6am the very next day.
[/QUOTE]
I get out at 9:30pm every Friday and have be in at 7am every Saturday and I thought that was bad. Fuck that.
And these stores doesn't have digital stock records?
[QUOTE=SnakeHead;45614020]Haha frozen brethren! Yeah, let me go search in the freezer for you when I have this cart of ice cream out that's worth $1,600~.
I get out at 9:30pm every Friday and have be in at 7am every Saturday and I thought that was bad. Fuck that.[/QUOTE]
Nah. My brother worked at Target for almost 3 years. They'd have him close the store (I think 11 p.m.) and be back in at 5 a.m. to open.
A lot of the time he'd have trouble sleeping and only get 2-3 hours of sleep before doing another 8 hour shift.
[QUOTE=Lord Fear;45614206]And these stores doesn't have digital stock records?[/QUOTE]
They do, however they're on very outdated systems and half of the time the number that's in the system is wrong and as such negating the usefulness of even having the system. As an example we could have 20 units of an item in stock, however the system we're using would say we have -67 units of said item. So using the PDA they would give us to check on an item would more often then not just result giving misinformation.
I've never even heard of anyone calling a store asking them to check if something is in stock. Is this normal in America or something?
[QUOTE=Ldesu;45614360]I've never even heard of anyone calling a store asking them to check if something is in stock. Is this normal in America or something?[/QUOTE]
It's normal in most places? I've called in the UK a few times. If you're searching for an item that can be hard to get your hands on, it saves you pointless effort going all the way to the shop, only to find out they don't stock it.
I was looking for a allen key this one time, and all the hardware stores near me were closed, so I had to call up supermarkets just so I didn't walk 30 minutes only to find out they don't stock it.
[QUOTE=Ldesu;45614360]I've never even heard of anyone calling a store asking them to check if something is in stock. Is this normal in America or something?[/QUOTE]
why waste gas going to a place if theyre not going to have what you want
[QUOTE=SnakeHead;45613782]Or maybe it's because they're working for minimum wage and have their boss bitching at them to get other more important shit done than searching the entire back room for an item for some guy over the phone?
If you want something, go in person.
I work in retail btw.
Stocking even a few retail holes off a cart is way more profitable than finding one thing for one guy.[/QUOTE]
Except it wasn't in the book room, everything he was looking for could have easily been found on the shelves. I'm all for not caring for the customer when they give unreasonable requests, but all he was asking for are DVD series and it looked like pure laziness on their part, and yes I have worked in fast food, retail, and other departments where a lot of customer service is required and I'm not this much of a lazy shit. Can't the employees look up the item in an inventory system and reply back if they are that lazy too?
[QUOTE=Badballer;45614878]Can't the employees look up the item in an inventory system and reply back if they are that lazy too?[/QUOTE]
Stores I've worked in didn't have a unified inventory system that can be pulled up at a computer within reach of every phone in the store.
As for what employees should do, I've never worked [I]for [/I]a big supermarket like Target and Wal-Mart but I have worked with them and inside them for other jobs and the logistical challenge of keeping a possible customer on the phone, finding the very specific item they are asking for, then going to the back to see if there is any there has to be difficult. Especially for people who aren't trained in or around the back areas of a store. For people who don't go back there often, or even for people that go back there daily but who's responsibilities don't revolve around it, the back of a superstore like Walmart may as well be like the Area 51 scene in Indiana Jones.
You should definitely check to see if the product is on shelves because finding stuff on the salesfloor for an employee should be very easy even if they have only been there a couple months, but it's hard to blame employees for their reluctance to drop what they are doing and go to The Back on a quest for a very specific brand of printer cartridge.
[QUOTE=Furnost;45614763]why waste gas going to a place if theyre not going to have what you want[/QUOTE]
Why waste a call when you can go to the stores site to check if they have what you want?
So actually yeah I'd say most of the examples in this video are bad, or atleast lazy, customer service. Calling over to the electronics section to see if they have Breaking Bad or Big Bang Theory DVD's would be simple. The lady checking printer cartridges just seemed to have made an honest mistake in not seeing them and the yoga mat guy was just obviously really lazy.
you did it bro you exposed the bad custom servicers
[QUOTE=Badballer;45614878]Except it wasn't in the book room, everything he was looking for could have easily been found on the shelves. I'm all for not caring for the customer when they give unreasonable requests, but all he was asking for are DVD series and it looked like pure laziness on their part, and yes I have worked in fast food, retail, and other departments where a lot of customer service is required and I'm not this much of a lazy shit. Can't the employees look up the item in an inventory system and reply back if they are that lazy too?[/QUOTE]
Sure, the first fuckers were just lazy and didn't even look when the product was clearly available and stocked but the girl pretending to scan the product, I can understand why she did what she did. Even if you scan the UPC and the product has a balance on backstock, those numbers could be easily wrong. And then you have to actually search the backroom for the product. Which I don't know about other stores, but my store's backroom and backstock are FUCKED.
I don't know, it may be laziness but a lot of retail employees are paid so little and under so much stress and workload it's understandable from my viewpoint.
Fuck this video. It's only a small hand full of cherry picked examples of bad customer service. Blaming everything on the worker is bullshit, even if a store does have a computerized inventory it's not always accurate. If someone steals the last copy of breaking bad, it's still in the inventory system. A better way of dealing with this is to talk to a manager who in most situations will actually talk to the employee about their performance rather than just humiliate the employee for a dumb video. I'm so god damn sick of the smug self satisfaction people get when they stick it to a teenager working for minimum wage whether they're lazy or not. It's childish the way this guy is reacting.
[QUOTE=Lord Fear;45615083]Why waste a call when you can go to the stores site to check if they have what you want?[/QUOTE]
Because gas is expensive. Minute calls are not.
[QUOTE=Ldesu;45614360]I've never even heard of anyone calling a store asking them to check if something is in stock. Is this normal in America or something?[/QUOTE]
its normal for most places, i only do it with target and walmart for electronics like consoles since there's a small department with a big ticket item, or game stores rarely to see if a game is in stock. i wouldn't do it for normal stuff or small items that's just a waste of time for both people.
[QUOTE=Lord Fear;45615083]Why waste a call when you can go to the stores site to check if they have what you want?[/QUOTE]
Because a phone call takes 20 seconds and going to the store takes 20 minutes?
Micro Center has an extremely accurate inventory system. Every weekday morning one associate opening in each department is tasked to scan a specific set of items in an asile to record inventory. This keeps almost 100% accuracy and tracks shrink (stolen items).
The online system when I worked there was nearly 1:1 to what we had in our store except for stolen items.
[QUOTE=Lord Fear;45614206]And these stores doesn't have digital stock records?[/QUOTE]
most do but the thing with DVD's is that they're not binned in the backrooms most of the time. So if you scan a dvd out and it says theres 5 in the back room, those 5 could bein in 1 of 100 boxes in the backroom. Thats why for DVD's, if its not on the floor then the store doesn't have it.
I work in customer service at a grocery store and honestly I hate when people call to see if we have an item. I would say the vast majority of the time I'm actively working on or engaged in something else, most of it more pressing and more important than checking for an item a customer is too lazy to come and check on for themselves. While I always attempt to check because I'm not a dick, I can find it completely understandable why someone would blow off a customer's request and say bullshit.
"Yes, allow me to completely drop everything else I need to do, tell the customers I'm helping currently that they get to wait because someone who didn't take their initiative of actually coming to the store wants to check our inventory, put aside the three or four other matters that should be dealt with in the next five minutes, so I can walk halfway across the store to check if we have you item available right now."
Maybe I'm a little cynical about it, but it's probably the second biggest inconvenience to have to deal with in my job. The first is corporate (hyuk hyuk).
goddamn, why won't you do your goddamned job?
Okay, be a lazy shit. A lot of people want your job anyways. get fired already
summary
guy who looks and speaks like he rode the 90s cocaine wave into the new millenium before his infomercial acting career died takes an eerily voyeuristic vertical slice of random people's lives looking for trivial faults while himself making passive income on ad revenue
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