Man sues Blizzard for "forcing" customers to buy the authenticator. - Polidicks

[quote]Publishers of "World of Warcraft" and other blockbuster video games make millions by "deceptively and unfairly" charging customers for an after-sale security product to protect their private information from hackers, a class action claims in Federal Court. Lead plaintiff Benjamin Bell sued Blizzard Entertainment, of Irvine, and its corporate parent, Santa Monica-based Activision Blizzard. Bell seeks class damages for consumer fraud, unjust enrichment, negligence, breach of contract and bailment. He claims that the same security problem, and after-market fix, occurs in defendants' games "Starcraft" and "Diablo." Bell claims that game players have to pay $6.40 for a product called the Authenticator to protect their private information from hackers. Sales of Authenticators, which come as a physical product or download, have brought in $26 million, according to the complaint. Bell claims that Activision and Blizzard require gamers to use online accounts at the Battle.net website, which collects and stores customers' private information. Blizzard puts the onus on gamers to buy additional products or tighten security on their devices, rather than making customer accounts more secure, Bell claims. "Defendants negligently, deliberately, and/or recklessly fail to ensure that adequate, reasonable procedures safeguard the private information stored on this website. As a result of these acts, the private information of plaintiffs and class members has been compromised and/or stolen since at least 2007," according to the 33-page complaint. "Most recently, on or about May 19, 2012, reports proliferated that class members' Battle.net accounts had suffered a security breach ('hack') at the hands of unknown parties ('hackers'), and on or about August 4, 2012, hackers massively breached Battle.net's security and acquired the private information of all of defendants' customers in the United States, as well as the remainder of North America, Latin America, Australia, New Zealand, and Southeast Asia." Though account details for millions of gamers were compromised or stolen, Bell says, neither Activision nor Blizzard took "the legally required steps to alert" gamers. Bell seeks class damages and an injunction to bar the defendants from "tacking on" undisclosed costs after customers have bought games, and from requiring them to sign up for Battle.net accounts. The class is represented by Hank Bates with Carney Williams Bates Pulliam & Bowman, of Little Rock, Ark. Activision Blizzard did not immediately respond to an emailed request for comment.[/quote] [url]http://www.opposingviews.com/i/society/class-sues-world-warcraft-publisher[/url] [url]http://www.courthousenews.com/2012/11/08/52109.htm[/url] (Has a document but you have to pay 35$ for it)

I just have the app on my phone lol

Yeah, I have the free app on my iTouch...

But Blizzard don't actually make any profit from these, the money spent all goes to manufacturing & delivery.

[quote]Sales of Authenticators, which come as a physical product or download, have brought in $26 million, according to the complaint. [/quote] If im not mistaken blizzard make a loss on them since they lowered the shipping price

I was a dumbass and got the portable one....but I didn't mind cause I love Blizzard's games. That and I was tired of dumbasses trying to steal my WoW account, so I got it to shut them up. Some months later I got a smartphone and I downloaded the app. Tossed my portable off to a friend of mine.

[QUOTE=RichyZ;38381990]you can even have one on your desktop; i don't see why anyone would get the portable one honestly[/QUOTE] Should something happen to your PC or the app, having the portable / phone one is ideal, especially as the portable ones are fairly robust.

[QUOTE=Teddi Orange;38382163]Should something happen to your PC or the app, having the portable / phone one is ideal, especially as the portable ones are fairly robust.[/QUOTE] Getting rid of the authenticator is rather easy though. I had to take a picture of my ID with my webcam since my phone took a dirtnap.