[url]http://consumerist.com/5373068/walmart-manager-is-super-helpful-saves-dead-tv[/url]
[quote]A few weeks ago, Kaleb wrote to us with a tale of television woe. The Polaroid TV he purchased at Walmart on Black Friday 2008 simply died, and Polaroid wouldn't perform warranty service without his receipt. All was lost, until a Walmart manager went above and beyond to save Kaleb from his defective television.
...Walmart? Above and beyond? That can't be right. Let's take a look at that email again.
[quote] We never heard back again from Polaroid. Tried to track down some executives in customer service there, using an email address guesstimator I found referenced on the Consumerist even, to no avail. I presume that Polaroid either actively hates me, or simply does not care. Or maybe they're too busy not making Polaroid cameras.
But get this...a few days later, I got a call from the local Wal-Mart where we bought the TV. It seems that, although it took a little while, the emails I sent to Wal-Mart corporate actually *did* get noticed, and they had a manager at the local Wal-Mart call me.
He *honestly* seemed like he wanted to help. I know...freaky. And he went through lots of different "let me try this" on their apparently stone age computer systems with me on the phone. Eventually getting nowhere, but he said "we'll keep working on it." Which I figured was some analog of "we take this very seriously" so I wasn't holding my breath.
But then it gets weirder. Or curiouser, whichever you prefer. They call me *again*. And this time, they tell me they found the receipt. Apparently, they actually had somebody, or somebodies, sit down and sift through all of their Black Friday sales and find my effing receipt for me. Then they printed it out, and put it in a nice envelope, and asked me when it would be convenient for me to come and pick it up.
*I know* [/craig ferguson]
Somehow I managed to traverse this wildly warped reality to the customer service desk at the local Wal-Mart, faxed it to the 3rd party service provider, who then apparently accepted it and JUST TODAY I got the UPS return label to send it in for warranty repair.
My mind is, like, on fire...man. I cannot even tell you how much I dislike Wal-Mart, granted their various shenanigans as have been well documented on the Consumerist and elsewhere. I have to plead guilty to a little bit of schadenfreude at cherry-picking their loss-leader on Black Friday to stick it to them a little bit.
But now...now...they have gone way over the top to make sure I am a satisfied customer. It's like...I don't even know who to dislike anymore. The evil empire of W-M...treating me like they care...like they value my business...like they're human. It's...just too much to take.
I...I... There's a Target right across the street where we usually shop. I mean, Target sucks less than W-M, right? Right? DAMN YOU WAL-MART!!! DAMN YOU AND YOUR ACCEPTABLE CUSTOMER SERVICE!!!
Seriously. I don't know what to do. In the words of the ever-wise Sweathog alum John Travolta, "I'm so confused!"
Anyway...it looks like we're out of the woods. But I don't know if I'll ever be OK again. Some things just shake you to the core...make you question your basic beliefs. [/quote]
Well, any organization can slip up and hire a compassionate and competent employee or two. We're very sorry about Kaleb's existential crisis, but delighted that he was able to get the help he needed to have his TV repaired.[/quote]
Walmart is actually nice. Holy shit.
Well done Walmart.
Well done...
:golfclap:
What was wrong with the TV?
What's with so many things about fucking Walmart today?
What sucks is that this had a one in a million chance of actually happening. In other words, it will never happen again.
So many people dieing around the world.
But it's okay everyone! Some American guy got his TV fixed.
[QUOTE=Ori Child;17671095]So many people dieing around the world.
But it's okay everyone! Some American guy got his TV fixed.[/QUOTE]
100+ people die every minute do you want us to report on every death that ever occured.
[QUOTE=Ori Child;17671095]So many people dieing around the world.
But it's okay everyone! Some American guy got his TV fixed.[/QUOTE]
Who ever said dying is a bad thing?
Imagine if peoples wouldn't die.
[QUOTE=Christarp4;17670598]What was wrong with the TV?[/QUOTE]
It displayed everything upside down, he should have moved to Australia
[QUOTE=Wii60;17671119]100+ people die every minute do you want us to report on every death that ever occured.[/QUOTE]
Not all of them, but i would of rather maybe had something on that or some birth miracle (animal or human doesn't matter) than a new report that makes it seem like getting a TV repaired is the best thing ever. =/
Not saying its bad to have variety. But ya know, there is more important stuff going on in the world right now.
[QUOTE=nVidia;17671157]Who ever said dying is a bad thing?
Imagine if peoples wouldn't die.[/QUOTE]
Didn't say it was a bad thing. However an unnatural death cause by someone else (murder or similar) is kinda bad.
[QUOTE=Ori Child;17671207]Not all of them, but i would of rather maybe had something on that or some birth miracle (animal or human doesn't matter) than a new report that makes it seem like getting a TV repaired is the best thing ever. =/
Not saying its bad to have variety. But ya know, there is more important stuff going on in the world right now.
Didn't say it was a bad thing. However an unnatural death cause by someone else (murder or similar) is kinda bad.[/QUOTE]
So you're saying we should write news of every unnatural death?
[url=http://www.crunchgear.com/2009/04/29/wal-mart-sells-box-of-rocks-disguised-as-nintendo-ds-twice/]This still doesn't make up for that time when they gave a kid a box of rocks instead of a Nintendo DS.[/url]
Wow, I thought it was his life by reading the cliffhanger title, "Walmart Manager Saves Guy's..."
-snip- nvm not worth it -.-
[QUOTE=Wii60;17670505][url]http://consumerist.com/5373068/walmart-manager-is-super-helpful-saves-dead-tv[/url]
Walmart is actually nice. Holy shit.[/QUOTE]
Well no shit. Walmart allows people in poor neighborhoods to get jobs and support their family's at a decent wage for what the jobs are to boot. They offer decent products at affordable prices and more often then not are a great place to buy various products you need to survive.
I thought the title was 'Walmart Manager Saves Dead Guy's TV.'
Well, thats a unique little story.
What a nice man
Polaroid LCD TV?
Bah. sounds like bad capacitors on the inverter board, just like almost any other LCD panel sold with Polaroid branding.
[QUOTE=Ori Child;17671095]So many people dieing around the world.
But it's okay everyone! Some American guy got his TV fixed.[/QUOTE]
[media]http://www.youtube.com/watch?v=oOeSO7gg_b8[/media]
EVERYTHING IS HORRIBLE
REALLY REALLY TERRIBLE
BOOHOO
[QUOTE=Ori Child;17671095]So many people dieing around the world.
But it's okay everyone! Some American guy got his TV fixed.[/QUOTE]
This is a forum. No important or funny discussion will be produced out of a bunch of identical death threads.
Fuck, that's pretty nice
I read the title as "Walmart manager saves dead guy's tv".
[QUOTE=Ori Child;17671095]So many people dieing around the world.
But it's okay everyone! Some American guy got his TV fixed.[/QUOTE]
Not every news report has to be about the loads of people that died every day, go read the obituaries if you want that.
[QUOTE=Wii60;17670505][url]http://consumerist.com/5373068/walmart-manager-is-super-helpful-saves-dead-tv[/url]
Walmart is actually nice. Holy shit.[/QUOTE]
You really have to give the company a chance. Mostly everyone that doesn't work for head office is not all corporate. There have been occasions as a manager, i have returned products way passed the policy. And doing stuff like this goes against a bonus check that we get at the end of the year. Most employees i have met, are like this.
Maybe it's just the Canadian company, but from what i've seen. It's not that evil.
[QUOTE=ashxu;17671607][url=http://www.crunchgear.com/2009/04/29/wal-mart-sells-box-of-rocks-disguised-as-nintendo-ds-twice/]This still doesn't make up for that time when they gave a kid a box of rocks instead of a Nintendo DS.[/url][/QUOTE]
This is why I always open something expensive in store to make sure it isn't broken or not what I bought.
When I got my 360 it was missing the controller, faceplate, and had fucking holes in the sides. I opened it in front of customer service and they took it from me without me saying anything, got a new one, and gave me a gift card.
Though it didn't have the arcade games it was supposed to, I called microsoft and claimed they were sending me one, then suddenly I need to go to walmart after 3 weeks because when I followed up with microsoft asking why I never got my game from them, they told me to go to walmart.
So they fixed a TV they sold, are they really heros for doing what is expected of them?
What's wrong with Wal-Mart? All the 90 of them near here are all fairly polite and good services and try to help and shit.
gg manager
For some reason I entered this thread expecting a story like this:
(walmart manager giving CPR to tv in the middle of the store, with the tv owner standing by and a crowd surrounding them both)
Wal-mart Manager: NO! I CAN'T LOSE HIM NOW!
(crowd watching suspensefully)
(tv blinks red light)
Wal-mart Manager: NOOOOOOOOOOOOOOOOOOOOOOOOOOOOO!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
(manager on his knees, looking up and screaming in a dramatic way with arms outstretched)
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