[url]http://www.msn.com/en-us/money/companies/mcdonalds-knows-youre-sick-of-screw-ups-at-the-drive-thru/ar-BBnl52J?li=BBnbfcL&ocid=iehp[/url]
[QUOTE]When you’re cruising the drive-thru, what matters more: How quickly you get your Big Mac or whether they remembered to hold the pickles?
McDonald’s Corp. is betting on the latter. In its latest comeback maneuver, the world’s largest restaurant chain is switching up the outdoor ordering process to make it more personal, and hopefully more accurate. The new method -- it’s called “ask, ask, tell” in McDonald’s speak -- provides three opportunities to check that what the customer requested is what the customers gets.[/QUOTE]
As a rule of thumb I do all large takeout orders at any fast food restaurant inside. Then double check in the car. Feels bad when you bring food for a group and someone is bummered because they got the wrong thing. Hard to screw up a single order so If it's just me I can do drive through.
It's about 50/50 that McDonald's gets orders right for me when i do special orders.
I've been to dozens across several states, so it's not just one location.
Happens in store, and drive thru.
It's one reason why I really prefer Sheetz. All the ordering is by touch screen, with you selecting exactly what you want.
Well I mean, thats what happens when you hire the dumbest, lowest denominator.
This is gonna be hell for anybody who orders drive-thru while high :v:
[QUOTE=Tmaxx;49172735]Well I mean, thats what happens when you hire the dumbest, lowest denominator.[/QUOTE]
To be fair, everybody makes mistakes.
[QUOTE=GentlemanLexi;49172781]To be fair, everybody makes mistakes.[/QUOTE]
Point is that if you're good enough at remembering orders so that you don't mess up any mcdonalds orders, there's surely some other place you could work at that pays more.
You have to wonder how hard they're suffering financially if they're just now implementing something In N Out, Wendy's and Carl's implemented years ago.
[QUOTE=GentlemanLexi;49172781]To be fair, everybody makes mistakes.[/QUOTE]
Sometimes it's not even the employee's fault. I work at a pizza joint that does phone orders, and a coworker took an krder for a lady that wanted an "everything with olives". His misheard her and thought she wanted just olives. Repeated the order to her multiple times and she said yes. She was livid when she got just olives.
Now, personally, I don't think it's necessarily the method of taking tye orders that's bad. If you take the order, repeat it to the customer, and they agree, it should be fine. The problem comes from the crappy ass microphones and speakers. I'm sure if they could suck it up and get higher quality audio systems, it'd be fine.
Rookie mistake not to look in the bag before you pull away from the drive up.
People who don't like mayo or salad on their burgers unite, our time nears.
Well improving accuracy should help them retain more of the customers who are already going there. The larger problem is attracting all the customers who never go there, ie people like me. For me, they aren't cheap enough to get me to choose them over let's say In N Out just to save the money. They aren't 'better' so I won't go there for that reason. And they aren't especially faster than anyone else, so I won't go there for that reason.
McDonalds is one of those places I won't go unless I have no choice. They are in a tough spot. If they make better food it'll cost more, so they'll lose all the long time economy customer base they have. If they don't improve the food, those economy customers are the only ones they'll ever have. No matter what they do I don't see how it results in increasing growth.
One of the main reasons I don't work the drive thru at Burger King. I have terrible hearing and mishear things a lot. Doesn't help my town is full of rude people.
[QUOTE=KillaGunna24;49172865]One of the main reasons I don't work the drive thru at Burger King. I have terrible hearing and mishear things a lot. Doesn't help my town is full of rude people.[/QUOTE]
Hearing or Add? I have the latter. I can hear but transmission doesn't come through.
I'm still confused about a time I ordered "A double cheeseburger, only ketchup", and they went a little too literal. It was 2 buns and ketchup
Still, It always seems to be a mix up of the cooks for me. The screen will show everything written correct but something still goes wrong, I don't care if the person on the speaker repeats it back to me five times if the cooks are going through the motions and slapping together five cheeseburgers and throws pickles on the wrong one. Pay enough that the workers care, that's a good fix
There was a McD's down the road from me, anytime I ordered something they'd fuck it up, even if it was 2 standard sandwiches and a fry, they'd screw up the size or one of the sandwiches. It's no surprise they closed down only a few months after this, they never got their shit together.
I've had them fuck an order of 2 Large chips, and a large coke so monumentally, that I left with a Fanta, small chips and an apple pie.
It's fucking ridiculous the amount of times my order has been screwed up because they hire people who can't speak English. It really pisses me off when it's a combination of that + I can hear them and their co-workers fucking around in the background, not paying attention. When I order something with no cheese, clearly repeat myself, and you CONFIRM it with me, I'm not expecting to receive a goddamn sandwich with only egg and cheese on it.
/rant over
[QUOTE=Lizzrd;49172816]Point is that if you're good enough at remembering orders so that you don't mess up any mcdonalds orders, there's surely some other place you could work at that pays more.[/QUOTE]
A growing amount of college grads working retail and food prep would disagree.
[QUOTE=Tmaxx;49172735]Well I mean, thats what happens when you hire the dumbest, lowest denominator.[/QUOTE]
Yeah, it's not because of a lack of interest in their job because they get payed next to nothing, or anything; they're all just stupid people. I can tell you've never worked in the fast food industry, before, but mistakes happen. When I used to work in fast food (Triple O's), it would be non-stop people coming through the drive thru and the front for six hours or more with me in the kitchen trying to cook everyone's food. Am I sure that [I]everyone's[/I] food was 100% correct? No, but I'm way too busy to fret over every item on the screen when there's eight cars waiting on their food. It's a very high stress environment where you have to be quick or you're fucked. Lucky for me, I was really good in the kitchen, so I rarely had complaints come my way.
It also doesn't help that a good portion of the people who come through don't know how to order in a cohesive manner, are usually incredibly rude, and sometimes drive off without all their food even though you told them that the rest is on the way. Those same people will come back and yell at you for their mistake and throw every insult they know at you.
It's not a fun or easy job, and people who assume that everyone who works in fast food is brain dead just frustrates me.
all i ask for at mcdonalds is no tomatoes because they taste terrible and it has a 95% success rate.
the 5% is just me askin for nicely for a remake, making a joke about being glad i dont have a tomato allergy which lightens the mood, and done.
[QUOTE=Wii60;49173248]all i ask for at mcdonalds is no tomatoes because they taste terrible and it has a 95% success rate.
the 5% is just me askin for nicely for a remake, making a joke about being glad i dont have a tomato allergy which lightens the mood, and done.[/QUOTE]
I used to ask for no pickles, because they're gross garbage, but almost always got them anyway. Eventually just decided it was easier to just pick them off then to ask to not get them.
Generally if my order is wrong I tend to not care that much anyway.
i had to learn how to order in such a way that their register will no screw up, sort of like how captain picard orders tea
burger no-cheese plain, once i learned this i haven't had a messed up order in a long time
I lost faith in McDonalds when they stopped the Sweet Chilli Chicken Deli as apparently 'the wrap is more popular'....
Sounds to me like they're trying to fix the fuckups as if it's the customer's fault.
Which is bullshit.
-snip-
[QUOTE=Tmaxx;49172735]Well I mean, thats what happens when you hire the dumbest, lowest denominator.[/QUOTE]
You realize you're required to rapidly process possibly hundreds of items in a single shift, right? That kind of environment is prone to mistakes.
mcdonalds is still awful and the worst out of the 3 fast food chains here in australia (kfc, hungry jacks (burger king) and maccas)
[QUOTE=Zero-Point;49174482]You realize you're required to rapidly process possibly hundreds of items in a single shift, right? That kind of environment is prone to mistakes.[/QUOTE]
I worked in a dunkin' donuts for about two and a half years, always during the saturday and sunday morning rushes. The store was by a rich white people neighborhood (known for a golf course, etc) with a million churches around.
Shit happens. I don't know why McDonald's or anywhere else that may not already train their employees to double check (i.e. repeat the order back once the customer's finished, it always worked for us and cut down a lot of shit). The problem is, it isn't always the cashier/order takers fault, and people seem to think it is.
Shit happens. McDonald's for me has usually been fine, I can only think of one time they left pickles on my order out of a fair amount of eating there.
[QUOTE=TeamEnternode;49174197]Sounds to me like they're trying to fix the fuckups as if it's the customer's fault.
Which is bullshit.[/QUOTE]
I'm not sure where you got this from the article, but a good 70% of the time, it actually is the customer's fault (and your own personal experiences don't really mean much in this kind of argument - people in drive-thrus are a level beyond stupid at times. I had people try to order Firehouse through our drive thru. There isn't even a fucking Firehouse menu outside.)
[QUOTE=dai;49173085]I'm still confused about a time I ordered "A double cheeseburger, only ketchup", and they went a little too literal. It was 2 buns and ketchup
Still, It always seems to be a mix up of the cooks for me. The screen will show everything written correct but something still goes wrong, I don't care if the person on the speaker repeats it back to me five times if the cooks are going through the motions and slapping together five cheeseburgers and throws pickles on the wrong one. Pay enough that the workers care, that's a good fix[/QUOTE]
hey you're the one who wanted just ketchup, what a weird order to make
not sure why you'd go to McD for ketchup and bread
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