Here in Maine the Honda dealerships technicians are all pretty snobby, impatient and unprofessional. I've had friends come out with stories of small damages to cars like scratches or dents. At my Cadillac dealer and Benz dealer I've never had such dishonesties or unprofessionalism
Good lord
you know that one about the trees in the woods and nobody can hear them?
so how does this guy know that the one guy is talking?
[QUOTE=Zang-Pog;49304481]Somebody should show this video to the higher ups at Honda, I doubt this is the sorta image they want for themselves[/QUOTE]
He's just some useless grease monkey. He won't make or break their image.
[QUOTE=agentfazexx;49304553]He's just some useless grease monkey. He won't make or break their image.[/QUOTE]
[url]http://www.torontohonda.com/roni-bchara/[/url]
Someone on youtube looked him up.
[QUOTE=agentfazexx;49304553]He's just some useless grease monkey. He won't make or break their image.[/QUOTE]
[IMG]http://i.imgur.com/gBrlwLw.png[/IMG]
[QUOTE=gbtygfvyg;49304595][url]http://www.torontohonda.com/roni-bchara/[/url]
Someone on youtube looked him up.[/QUOTE]
What a stupid list of questions.
[QUOTE=gbtygfvyg;49304595][url]http://www.torontohonda.com/roni-bchara/[/url]
Someone on youtube looked him up.[/QUOTE]
[QUOTE]If you could have any superpower, what would it be?
Ability to read minds[/QUOTE]
Would probably be useful since he is hard of hearing.
Oh god don't ever take your car to the dealership
I am having to get 2 bolts that go to my brake caliper from the dealership... they are $12 each. And no, it's not a luxury car, just a jeep wrangler.
also:
[QUOTE=gbtygfvyg;49304595][url]http://www.torontohonda.com/roni-bchara/[/url]
Someone on youtube looked him up.[/QUOTE]
[quote]What famous person do people tell you that you most resemble?
Ben Affleck[/quote]
[img]http://www.torontohonda.com/wp-content/uploads/2015/05/roni-inner.jpg[/img]
[img]http://img2.timeinc.net/people/i/2011/database/111010/ben-affleck-300.jpg[/img]
lol which one is ben affleck?
[sp]its the second one[/sp]
[QUOTE=gbtygfvyg;49304595][url]http://www.torontohonda.com/roni-bchara/[/url]
Someone on youtube looked him up.[/QUOTE]
Wow those hours are terrible, one day off and ~10 hour shifts
Hope the pay is good, or uh, was.
Video went private. Anyone got a mirror?
Found one!
[media]https://www.youtube.com/watch?v=SkbGmMiknY8[/media]
[QUOTE=skyms2663;49306174]Found one!
[media]https://www.youtube.com/watch?v=SkbGmMiknY8[/media][/QUOTE]
I got pissed just watching this.
He'd have got a fucking fist.
This is the damage he noticed after he inspected his car.
[thumb]http://i.imgur.com/G9hLhAk.jpg[/thumb]
I hope the honda dealership gets a hefty fine and that manager gets fired because he's obviously doesn't do his job at all.
I have a feeling that the guy was trying to make the customer yell, so he has an excuse to act like a douche and/or call the security to remove him for "harassing" him.
[QUOTE=EskillV2;49307104]This is the damage he noticed after he inspected his car.
[thumb]http://i.imgur.com/G9hLhAk.jpg[/thumb]
I hope the honda dealership gets a hefty fine and that manager gets fired because he's obviously doesn't do his job at all.[/QUOTE]
I feel bad for both people. I can understand why the employee is acting like a cunt. It's because the customer is acting like a cunt. Getting a scratch on your car that wasn't there before you took it somewhere is certainly something to be concerned about, but it's not something that I would raise hell over, especially a scratch like that. What the fuck?
Instead of saying "I can't hear you", I would have said "Hmmm, but when you brought your car in, it didn't work? And now it does? Oh." and walked away. Shit happens. Chances are this is one of those rare instances that occur in ANY type of repair work. I fix laptops and phones for a living and sometimes people try to give me shit for doing them a favor, like cleaning their nasty ass keyboards. Sometimes in the process the paint on some of the keys gets eroded, making them less noticeable. Most people don't give a shit, hey I fixed their computer and got rid of the 5 pounds of skin flakes and hair in their keyboard. But there's always one person here and there, that one guy that decides it's a crime against humanity that I tried to do something nice for him and he doesn't appreciate it.
Most of these people I just tell them to deal. "But I didn't want my keyboard cleaned!". Okay, sure, I can agree with that. But [I]I'm[/I] supposed to work on it. I'm [I]supposed[/I] to use the keyboard. And [I]I[/I] don't want my hands touching it until it's clean.
Either way you look at it both of these guys are just being dicks. I can understand them both, but it's dumb how they're both handling it.
[QUOTE=EskillV2;49307104]This is the damage he noticed after he inspected his car.
[thumb]http://i.imgur.com/G9hLhAk.jpg[/thumb]
I hope the honda dealership gets a hefty fine and that manager gets fired because he's obviously doesn't do his job at all.[/QUOTE]
I'm not knowledgeable about cars at all, but is there a reason other than appearance that would make a scratch like that a big deal? If this happened to me I probably would never notice it.
[QUOTE=crazymonkay;49333730]I'm not knowledgeable about cars at all, but is there a reason other than appearance that would make a scratch like that a big deal? If this happened to me I probably would never notice it.[/QUOTE]
Usually rust. Paint on cars also helps protect them from oxidization, and scratched paint over time will eventually start rusting.
Hell just value in general. They decreased the value of his car.
[QUOTE=gbtygfvyg;49304595][url]http://www.torontohonda.com/roni-bchara/[/url]
Someone on youtube looked him up.[/QUOTE]
[QUOTE]If you could be any age for a week, what age would that be?
29[/QUOTE]
that's oddly specific.
[editline]16th December 2015[/editline]
[QUOTE]What cheers you up?
Anything that jiggles[/QUOTE]
This is a goldmine
[QUOTE=gbtygfvyg;49304595][url]http://www.torontohonda.com/roni-bchara/[/url]
[/QUOTE]
[quote]If you could have any superpower, what would it be?
Ability to read minds[/quote]
to fix his hearing issues obviously
[QUOTE=haloguy234;49333621]I feel bad for both people. I can understand why the employee is acting like a cunt. It's because the customer is acting like a cunt. Getting a scratch on your car that wasn't there before you took it somewhere is certainly something to be concerned about, but it's not something that I would raise hell over, especially a scratch like that. What the fuck?
Instead of saying "I can't hear you", I would have said "Hmmm, but when you brought your car in, it didn't work? And now it does? Oh." and walked away. Shit happens. Chances are this is one of those rare instances that occur in ANY type of repair work. I fix laptops and phones for a living and sometimes people try to give me shit for doing them a favor, like cleaning their nasty ass keyboards. Sometimes in the process the paint on some of the keys gets eroded, making them less noticeable. Most people don't give a shit, hey I fixed their computer and got rid of the 5 pounds of skin flakes and hair in their keyboard. But there's always one person here and there, that one guy that decides it's a crime against humanity that I tried to do something nice for him and he doesn't appreciate it.
Most of these people I just tell them to deal. "But I didn't want my keyboard cleaned!". Okay, sure, I can agree with that. But [I]I'm[/I] supposed to work on it. I'm [I]supposed[/I] to use the keyboard. And [I]I[/I] don't want my hands touching it until it's clean.
Either way you look at it both of these guys are just being dicks. I can understand them both, but it's dumb how they're both handling it.[/QUOTE]
A car is not a laptop and receiving damage while at a service center is unacceptable. Not repairing damage received at a service center for free is unacceptable. Customer Service is important to the dealership franchise and the brand as a whole. This person is in no position to be dealing with customers.
[QUOTE=OvB;49335024]A car is not a laptop and receiving damage while at a service center is unacceptable. Not repairing damage received at a service center for free is unacceptable. Customer Service is important to the dealership franchise and the brand as a whole. This person is in no position to be dealing with customers.[/QUOTE]
It's not just unacceptable, it's also illegal. In some states it's not just a civil damages case either. Regulatory bodies can, and will, shutdown dealers.
[QUOTE=OvB;49335024]A car is not a laptop and receiving damage while at a service center is unacceptable. Not repairing damage received at a service center for free is unacceptable. Customer Service is important to the dealership franchise and the brand as a whole. This person is in no position to be dealing with customers.[/QUOTE]
But they said they'd fix it for free. The customer says "so you're saying this won't get fixed until next week". We're missing a lot of necessary context, but just guessing, they were both cool until the employer said "unfortunately I won't be able to fix this scratch until next week" (probably because of a lack of tools and parts) and the customer started shit over it. It happens all the time.
[QUOTE=haloguy234;49333621]"Hmmm, but when you brought your car in, it didn't work? And now it does? Oh." [/QUOTE]
[IMG]http://img.photobucket.com/albums/v723/FullEffectRacing/5-7-06JEEPFUNANDMORE_88__0003.jpg[/IMG]
thx
[QUOTE=EskillV2;49307104]This is the damage he noticed after he inspected his car.
[thumb]http://i.imgur.com/G9hLhAk.jpg[/thumb]
I hope the honda dealership gets a hefty fine and that manager gets fired because he's obviously doesn't do his job at all.[/QUOTE]
Seriously? That would buff out in 5 minutes... It makes me sad that people are too inept to perform small repairs on their own.
Also, you have to be an idiot to go to the dealer for repair to begin with, talk about a waste of money. The service rep was an ass but the guy was making a really big deal over something insignificant, for all we know the damage was there prior to him taking in the car.
[editline]17th December 2015[/editline]
[QUOTE=haloguy234;49333753]Usually rust. Paint on cars also helps protect them from oxidization, and scratched paint over time will eventually start rusting.[/QUOTE]
Lol, it's a plastic front bumper. It won't rust.
[QUOTE=Aetna;49337143]Seriously? That would buff out in 5 minutes... It makes me sad that people are too inept to perform small repairs on their own.
Also, you have to be an idiot to go to the dealer for repair to begin with, talk about a waste of money. The service rep was an ass but the guy was making a really big deal over something insignificant, for all we know the damage was there prior to him taking in the car.
[editline]17th December 2015[/editline]
Lol, it's a plastic front bumper. It won't rust.[/QUOTE]
The point isn't the damage, its the principle.
He took his vehicle into a dealership, he trusted them with his car. They damaged his car. On top of that, they're not only refusing to fix it, they're refusing to acknowledge that they even heard him mention it. Its dishonest, its rude, its illegal, and its damaging to Honda's image as a whole.
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