After getting off with my ISP last night (Suddenlink), I can say I hate all ISP support lines with a burning passion. Mine has replaced their simple robotic "Press 1 for x, Press 2 for y" with a fucking Siri Clone who tries to act friendly, but raises my blood pressure to dangerous levels. It's a blessing that the keypad still works, but they don't tell you for what.
[I]AND THEN,[/I] when you finally get through to the magical hold, they loop two fucking super obnoxious one minute poor-audio-quality commercials, for their own company, [I]instead of [/I][highlight]SOME NORMAL FUCKING MUSIC[/highlight]. You can't hang up or ignore it, or you might miss the operator who gives you maybe 15 seconds to answer. And finally, once you're all said and done, if your blood vessels are still intact, they'll always try to up-sell you another package you don't need.
And to think, I still prefer this nightmare over when I had Comcast. :v:
I remember when I had comcast, they decided that my 150mbps was very bad for their business, so they still charged me several hundred a month, but slowed my shit down to 8-12 kbps. Was good shit.
Fuck ISPs. That is all
Try [url=http://gethuman.com/]this[/url]. As far as I know all of the numbers have an option to call you instead.
Saved me from wasting my time on the phone listening for the customer service several times.
christ, american ISP's seem hell's incarnate. I got no right to throw a shitfit when internet is out for a short while for maintenance when I see what kind of shit they put you guys trough :v:
Wow. To think I have AT&T Uverse and I actually have people that respond to me (even if they're a little slow) and help me with what I need.
[editline]13th August 2014[/editline]
I used to have Comcast and switched it over the moment I could since I haggled a deal for half the price and twice the speed. My upload is terrible but I don't really use it, so I'm fine, and they actually respond to me when I call if there's a problem.
I'd still call it just-above-mediocre, but Jesus Comcast makes AT&T look like a saint.
am i the only one on here that actually likes my ISP? Bright House here in orlando has a 24/7 support service line that you can call pretty much whenever for anything - I called them at 3 am once because my internet died and they set up a service call for the next day. Maybe I just got really lucky but I've never had to deal with garbage ISP support
[editline]13th August 2014[/editline]
they also have an online chat support and one time at like 1 am I was trying to get help with opening ports to host a TF2 server, and the guy on there actually gave me an IP for his own private server and invited me to play with him the next day :v:
Never had any issues with Comcast. I pay $60/mo for "up to 50Mb/s"
[IMG]http://www.speedtest.net/result/3688040858.png[/IMG]
[QUOTE=darunner;45684164]Never had any issues with Comcast. I pay $60/mo for "up to 50Mb/s"
[IMG]http://www.speedtest.net/result/3688040858.png[/IMG][/QUOTE]
They actually recently doubled the download speed for their entire Northeast market, I pay the same for 120 down.
Comcast isn't that bad if you live in a major city. It's the suburbs and rural areas where they fuck you over.
Granted, having Comcast in the city is still a shitty experience if you actually have some sort of problem with your internet.
Never had a problem with Comcast. When I've ever called, they usually helped me after 3-5 minutes after waiting on hold.
isn't there an app for your phone that gets put on hold for you and then calls you when you're through to the operator?
similar to gethuman
This type of thing makes me glad that I live in North Dakota. My return calls went from 40 minutes in Arizona to about 3 to 5 minutes tops here in North Dakota.
Not to mention the ISPs are very friendly.
[QUOTE=GetBent;45684310]They actually recently doubled the download speed for their entire Northeast market, I pay the same for 120 down.[/QUOTE]
This is 57x better than my internet speed and I live in the middle of sydney on an internet service that is generally reckoned to be a good one
how upsetting
Verizon seems pretty solid for me in suburban Western New York.
but I'm changing to Google Fiber literally the moment it gets here.
[QUOTE=Helix Snake;45684365]Comcast isn't that bad if you live in a major city. It's the suburbs and rural areas where they fuck you over.
Granted, having Comcast in the city is still a shitty experience if you actually have some sort of problem with your internet.[/QUOTE]
Comcast, while overpriced, has been really good to me for living in a rural area. I live inbetween 3 towns beside a highway, meaning that I'm 5 miles from the nearest town or buisness. Pings are extremely low (usually 14 ping to NY servers) and I've never had a problem with out service dropping.
A Comcast technician guy randomly visited our house one day and installed a new cable. He said our signal was weak or something along those lines. It was free of charge. He kind of tore up the carpet installing the new cable though.
We recently dropped our leased modem for a new one. That was a hassle with the phone reps though. The first rep didn't set the new modem up correctly. We figured it was set up correctly, but the 3rd rep (below) actually went through the correct process with us to set it up.
We called a 2nd time to [url=http://www.speedtest.net/result/3662583272.png]upgrade our internet to Performance (25/5)[/url] that same day (because we dropped the $8 a month modem) and the upgrade never went through, though our bill did change online. Oh, and the guy quoted us the bundle price, which I agreed to not knowing it was the bundle price, and when it actually went through it was like $15 more than what he said. Asshole
We called a 3rd time and got a young lady that spent about 45 minutes of her time going through everything and fixing all the mistakes the other reps made. She fixed our new modem and made it the active modem on the account, and then she made sure the actual internet upgrade went though. I felt bad when she tried to sell me phone service and I had to decline, knowing how call centers are.
In all I spent 3 hours in a call with them. It was a very stressful day. It was worth it though, I don't ever want to go back to 3mbit down/1mbit up, and I'm never going to lease a modem again.
[B]PS[/B]: To anyone who has a leased modem from comcast, if you have a modem that supports both Internet and Phone service, they charge you extra simply because it supports both, even if you only use one feature. Turns out they charged us $5.12 for the internet part, and $5.12 for the phone part, when we only have internet service and the bill online (which is a lie) said it was $8.
[editline]14th August 2014[/editline]
And to anyone wondering, this is the modem I bought to replace the leased one:
[url]http://www.amazon.com/ARRIS-Motorola-SB6121-SURFboard-DOCSIS/dp/B004XC6GJ0/ref=sr_1_1?s=pc&ie=UTF8&qid=1406559912&sr=1-1[/url]
I bought it used for $50.
[QUOTE=darunner;45684164]Never had any issues with Comcast. I pay $60/mo for "up to 50Mb/s"
[IMG]http://www.speedtest.net/result/3688040858.png[/IMG][/QUOTE]
How the hell is your upload speed so high? I can barely break 1.0 Mb/s if I'm lucky.
[QUOTE=Doomish;45685199]How the hell is your upload speed so high? I can barely break 1.0 Mb/s if I'm lucky.[/QUOTE]
[url]http://www.dslreports.com/faq/15643[/url]
He should have the Blast package, or the Performance package which is being upgraded to Blast speeds in areas (and Blast to Extreme 105, and Extreme 105 to 150 or something).
They keep around a 5:1 ratio on most of their packages, so if you aren't getting the speeds on that page then you are either not getting what you're paying for or your network or their network is somehow congested.
[QUOTE=Period;45685232][url]http://www.dslreports.com/faq/15643[/url]
He should have the Blast package, or the Performance package which is being upgraded to Blast speeds in areas (and Blast to Extreme 105, and Extreme 105 to 150 or something).
They keep around a 5:1 ratio on most of their packages, so if you aren't getting the speeds on that page then you are either not getting what you're paying for or your network or their network is somehow congested.[/QUOTE]
Wow, I'm seriously paying the same price he is per month for a tier [I]lower[/I] of service. Comcast has never mentioned this to me a single time. Fuck this stupid company, holy shit. I'm so sad that they're the only ISP available in my area besides Frontier, and Frontier is somehow [I]worse[/I].
[QUOTE=darunner;45684164]Never had any issues with Comcast. I pay $60/mo for "up to 50Mb/s"
[IMG]http://www.speedtest.net/result/3688040858.png[/IMG][/QUOTE]
I have a speed like this too but it'll occasionally just drop to nothing for no reason.
This is why other departments are supposed to warm transfer to retention, otherwise you'll get trapped in the ether and won't get connected to anyone. Also a hold is never completely silent unless the rep just mutes their headset.
[QUOTE=GetBent;45684310]They actually recently doubled the download speed for their entire Northeast market, I pay the same for 120 down.[/QUOTE]
Yeah, it's rolling out in most of Cali and all of Texas, Missouri, and a few other states.
[QUOTE=NoobieWafer223;45684380]Never had a problem with Comcast. When I've ever called, they usually helped me after 3-5 minutes after waiting on hold.[/QUOTE]
I hate to say it, but it depends on who you get.
[QUOTE=Period;45685171]
[B]PS[/B]: To anyone who has a leased modem from comcast, if you have a modem that supports both Internet and Phone service, they charge you extra simply because it supports both, even if you only use one feature. Turns out they charged us $5.12 for the internet part, and $5.12 for the phone part, when we only have internet service and the bill online (which is a lie) said it was $8.
[editline]14th August 2014[/editline]
And to anyone wondering, this is the modem I bought to replace the leased one:
[url]http://www.amazon.com/ARRIS-Motorola-SB6121-SURFboard-DOCSIS/dp/B004XC6GJ0/ref=sr_1_1?s=pc&ie=UTF8&qid=1406559912&sr=1-1[/url]
I bought it used for $50.[/QUOTE]
[url=http://www.amazon.com/Arris-TM602G-ARRIS-Telephony-Modem/dp/B0[039UWW54/ref=sr_1_1?s=electronics&ie=UTF8&qid=1407993809&sr=1-1&keywords=arris+mta]This is the exact model 90% of customers I talk to rent each month for their triple play packages. I tell each of them to buy their own and let the purchase cover the cost in savings in half a year. 60 bucks brand new, doesn't get better than this.[/url]
[QUOTE=Doomish;45685400]Wow, I'm seriously paying the same price he is per month for a tier [I]lower[/I] of service. Comcast has never mentioned this to me a single time. Fuck this stupid company, holy shit. I'm so sad that they're the only ISP available in my area besides Frontier, and Frontier is somehow [I]worse[/I].[/QUOTE]
Have you tried calling them, or perhaps logging into your account online and checking the offers available to you?
[QUOTE=LZTYBRN;45682486]am i the only one on here that actually likes my ISP? Bright House here in orlando has a 24/7 support service line that you can call pretty much whenever for anything - I called them at 3 am once because my internet died and they set up a service call for the next day. Maybe I just got really lucky but I've never had to deal with garbage ISP support
[editline]13th August 2014[/editline]
they also have an online chat support and one time at like 1 am I was trying to get help with opening ports to host a TF2 server, and the guy on there actually gave me an IP for his own private server and invited me to play with him the next day :v:[/QUOTE]
Brighthouse is amazing, I would switch back to them immediately if they were in South Carolina.
Time Warner and AT&T are all I have up here now and both of them are atrocious.
[QUOTE=darunner;45684164]Never had any issues with Comcast. I pay $60/mo for "up to 50Mb/s"
[IMG]http://www.speedtest.net/result/3688040858.png[/IMG][/QUOTE]
In Cali I pay $55 a month for 299 mbps down/up.. Comcast is not as decently priced as you think.
I still miss having Cox as my ISP. They were pretty good IMO.
[QUOTE=darunner;45684164]Never had any issues with Comcast. I pay $60/mo for "up to 50Mb/s"
[IMG]http://www.speedtest.net/result/3688040858.png[/IMG][/QUOTE]
good for you, I'm paying $70 for business grade high speed that should be well over 60mbps minimum, and I'm in a major city
[img]http://www.speedtest.net/result/3688332442.png[/img]
I remember when I was getting internet for my business through AT&T, the speeds were so pathetic that I actually resorted to tethering my iphone 3gs to the computer and paying for that data plan
I actually have to deal with cancelling the current plan very soon, no longer need the business connection at home and I'm not too keen on keeping this service
[QUOTE=Doomish;45685400]Wow, I'm seriously paying the same price he is per month for a tier [I]lower[/I] of service. Comcast has never mentioned this to me a single time. Fuck this stupid company, holy shit. I'm so sad that they're the only ISP available in my area besides Frontier, and Frontier is somehow [I]worse[/I].[/QUOTE]
I have Frontier. Help me.
[editline]14th August 2014[/editline]
[QUOTE=dai;45685690]good for you, I'm paying $70 for business grade high speed that should be well over 60mbps minimum, and I'm in a major city
[img]http://www.speedtest.net/result/3688332442.png[/img][/QUOTE]
[img]http://www.speedtest.net/result/3688387841.png[/img]
:suicide:
While we are on the topic of ISPs. Midcontinent which serves North Dakota and South Dakota only has services up to 200/20, and no internet caps whatsoever. Like I said, I love this ISP. :v:
I fucking hate my ISP
Time Warner is balls. Nothing but shrunken up, putrid mouldy balls.
Our internet keeps dropping out and it just gets worse and worse, to the point where it is down more often than up.
We've called them time and time again, eventually got a guy to come out. He replaced one completely irrelevant part, told us some bullshit and fucked off.
Didn't fix it.
Got a new modem out of them which I'm upset about because the old one was a nice Motorola Surfboard they gave us a while ago and we got this shitty "Ubee" one in return you can't even access the settings on in any way.
Didn't fix it, in fact I think that made it worse.
So we called them again. And again. And again. And every time, they say "we kent do anyding b/cus we kent c da pwobem..." and refuse to do SHIT about or [I]lack[/I] of service.
Best thing is, since we're in some old-ass suburbs in the middle of corn fields we can't really switch to a new ISP. Time Warner is the lesser of all evils in our area. :/
I have to abuse my phone's hotspot if I want to get anything done. And that is unacceptable horse shit.
I know this thread isn't about AT&T, but while we're on the topic of shitty ISP's: AT&T's sales people are taught to refer to their UVerse service as "Fiber Optic" when in reality it's DSL run off of a fiber line. The fastest speed they offer even is 24/3. The guy on the phone told me about how it's a gigabit connection and everything to get me to carry my service over to a new house, now I have 18/1.5. RIP my streaming career.
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