Be polite to the customer service people, seriously. - General

After an average, long day of school you come home and decide to go play your favorite console. [i]Oh no! It's broken![/i] What do you do? Bitch and moan about how you have to call up the totally useless customer support and wade through numerous waiting periods all to be put through to some non-English speaking male or female who you have to constantly ask to repeat what they say to you because you can not understand a single fucking thing they say. In the process of explaining your issue to this person you probably decide to take out some of your pent up anger on them in the form of sighs, grunts, and muffled curse words. After ten minutes and seemingly constant requests for them to repeat what they said to you, you hang up the phone in a fit of relief and anger because the hardest part of the process of fixing your system is over with. Now let's take a look at what that customer support person's day is like. He or she is dealing with assholes like you every day. They probably work full time, too. For eight hours, they have to put up with snooty shits like yourself. You didn't even say thank you to them. I mean, why would you? It [i]is[/i] their job, after all. Why do they deserve a thank you anyway? They didn't even do their job that well at all? Well, probably because they've been talking to dicks and douchebags all day. Next time you find yourself in a situation where you have to contact customer support, [i]for the love of everything you cherish in your life, FUCKING THANK THEM FOR THEIR TIME AS SINCERELY AND POLITELY AS YOU CAN.[/i] A simple "thank you" can totally change how a person feels for the rest of the day. Who knows, you may even save some poor sod from killing himself. Seriously, put yourself in their shoes. Would you like talking to assholes all day? No. You wouldn't.

if i get the problem solved with little to no problems i usually thank them.

They really do go through a lot of shit. My cousin worked part time for customer support (Wal-Mart), and he fucking hated it. He said the prank callers made his job much harder when they started asking ridiculous questions that couldn't really be answered.

I always say thank you and be nice to them, sometimes you get to feel good about yourself :D

I am always polite and nice to them. I was a customer service person beforefor Wal-Mart, it was [I]bad.[/I]

[QUOTE=FullStreak12;28900711]I always say thank you and be nice to them, sometimes you get to feel good about yourself :D[/QUOTE] Sometimes when your polite you get free stuff! Like most air lines when class is booked. They asked the people that treat them the nicest to get bumped to first class for free :D

[QUOTE=haloguy234;28900597] Seriously, put yourself in their shoes. Would you like talking to assholes all day? No. You wouldn't.[/QUOTE] no but i would be able to understand them being assholes because if i just spent $100+ on something that doesn't even work and wasn't able to get a refund as quick as possible, i'd be pissed off too. no it isn't right to make it seem like it's the customer service guy's fault, but it's virtually impossible not to be pissed the fuck off in a situation where you are forced to call said customer support guy.

I prefer customer service personal to be from the same nationality before I start being nice.

I hate it when my dad talks to customer service people. It always ends up with him with an angry tone because he's just one of those people.

I'm always polite to the customer service people. Even if it's their job to help, they don't owe me shit and it's certainly not their fault something on my side might be broken, and it's very nice of them to help me. But being polite is just the way I'm used to be, I'm even polite when annoying phone advertisers call me up and start trying to convince me to buy their product after 5 times when I told them "no" in nice ways; I just keep on trying to explain them "No thanks, I am most clearly not interested in this thing".

[QUOTE=haloguy234;28900597]Seriously, put yourself in their shoes. Would you like talking to assholes all day? No. You wouldn't.[/QUOTE] I wouldn't get a job if I couldn't speak/pronounce English :) I'm polite to customer service, too

Most of the customer service I've experienced is generally straight forward and easy, once I had to wait around 30-45 minutes, but that's pretty much it. I don't usually take out my anger out on anyone else and I always thank them for their service.

I'm polite to customer service people but when I'm sure it's a telemarketer I just keep saying hello into the phone as if they are muted and wait for them to hang up.

I worked for Virgin Media Tech Support for a spell last year, honestly, it can be really horrible. People who have long running problems will call up with the sole purpose of making your job as hard as possible, customers will be more than willing to call you incompetent, useless and can't do your job, when in reality you're doing what you can with the tools you're given. That job was really difficult and people made it so much harder, if you ever need to call up customer services show them some respect. Some people demand things off you that when you take a step back are reasonable, but are completely out of your control and are impossible for you to help them with.

[QUOTE=super_yurtle;28900691]if i get the problem solved with little to no problems i usually thank them.[/QUOTE] Solving problems without seeing them is often quite hard. I get people telling me constantly that my scripts for GMod don't work. 99% of the time, it's a typical user error. It would be much worse with a system that's more complex than a few thousand lines of code.

[QUOTE=FlapadarV2;28900925]Solving problems without seeing them is often quite hard. I get people telling me constantly that my scripts for GMod don't work. 99% of the time, it's a typical user error. It would be much worse with a system that's more complex than a few thousand lines of code.[/QUOTE] Indeed, I would get people calling up tech support like "my internet isn't working", they'd be completely unable to elaborate passed this. More than once people also didn't know the difference between their tower and router, one time a woman thought her tower was virgin media supplied and was calling up frustrated asking why her computer was turning on during the night.

You work for customer service, don't you OP?

[QUOTE=haloguy234;28900597]After an average, long day of school you come home and decide to go play your favorite console. [I]Oh no! It's broken![/I] What do you do? Bitch and moan about how you have to call up the totally useless customer support and wade through numerous waiting periods all to be put through to some non-English speaking male or female who you have to constantly ask to repeat what they say to you because you can not understand a single fucking thing they say. In the process of explaining your issue to this person you probably decide to take out some of your pent up anger on them in the form of sighs, grunts, and muffled curse words. After ten minutes and seemingly constant requests for them to repeat what they said to you, you hang up the phone in a fit of relief and anger because the hardest part of the process of fixing your system is over with. Now let's take a look at what that customer support person's day is like. He or she is dealing with assholes like you every day. They probably work full time, too. For eight hours, they have to put up with snooty shits like yourself. You didn't even say thank you to them. I mean, why would you? It [I]is[/I] their job, after all. Why do they deserve a thank you anyway? They didn't even do their job that well at all? Well, probably because they've been talking to dicks and douchebags all day. Next time you find yourself in a situation where you have to contact customer support, [I]for the love of everything you cherish in your life, FUCKING THANK THEM FOR THEIR TIME AS SINCERELY AND POLITELY AS YOU CAN.[/I] A simple "thank you" can totally change how a person feels for the rest of the day. Who knows, you may even save some poor sod from killing himself. Seriously, put yourself in their shoes. Would you like talking to assholes all day? No. You wouldn't.[/QUOTE] Yeah thanks mom we already know how to say thank you and be polite to people

Suprisingly, most of the people we get at Brohoster are very understanding and nice to us. Rarely do we ever get an asshole, and most of the time it's their fault/nothing we can do about it when we do.

[QUOTE=Brobblie;28901023]You work for customer service, don't you OP?[/QUOTE] I'm actually almost 18 and have had no legitimate work experience.

once you work any sort of job where you have to interact with the public you'll start to appreciate just how much not being a tremendous cockbag can mean to someone

This reminds me I gotta call up Microsoft and get my live canceled. But I really do hate talking to someone that can barely speak English but I do always be nice and patient.

I'll be nice when it doesn't take two hours to reach someone that actually knows how to fix the problem.

[QUOTE=ZestyLemons;28901143]I'll be nice when it doesn't take two hours to reach someone that actually knows how to fix the problem.[/QUOTE] That isn't necessarily the guy you end up talking to's fault, though. Taking it out on him doesn't help anyone.

[QUOTE=ZestyLemons;28901143]I'll be nice when it doesn't take two hours to reach someone that actually knows how to fix the problem.[/QUOTE] If you had come through to me when I was having a nightmare shift because you're through to the wrong department and take it out on me I'dve likely transfered you somewhere less helpful.

Apparently the OP has never worked in customer support. Trust me, Customer support dudes find people getting angry and racist and shit fucking hilarious, I've got a mate who works in customer support and everytime he gets a really racist/aggresive client he casually rips the pish out of them but does it in a way that he can't really be identified as insulting them, mearly returning the insults, it's god damn hilarious some of the stuff you hear about on the phone. :P

I want to work in customer support for the sole purpose of fucking with as many tech illiterates as possible. "My internet isn't working." "Oh just turn up the internet knob."

I don't know if it's still this way, but I remember calling Xbox LIVE support many years ago when I was trying to get it to work on my old Xbox, and the lady that helped me out was the nicest lady ever. Really awesome customer service.

I'll be nice to them once they start being competent.

I'm always super nice to them.