[Linus Tech Tips] Apple REFUSED to Fix our iMac Pro - General

https://www.youtube.com/watch?v=9-NU7yOSElE

Eh, I don't entirely blame Apple for that. When you openly admit you opened up the device and tampered with it, you shouldn't be surprised when Apple is reluctant to fix it. For all they know you actually broke something internal and you're going to cry foul when the computer doesn't turn on after the screen gets replaced. More trouble than it's worth. That said, since Apple is actively against third party repair shops, their refusal to fix it is pretty damn shitty of them. If they had their way, you'd be SoL and would just have to buy an entirely new iMac Pro.

Warranty doesn't cover accidental damage in the first place. It's irrelevant. They have no legal obligation to repair something out of warranty, whether you're willing to pay for it or not.

Yeah, not surprised, as much as I dislike Apple, they shouldn't be expected to fix a device this badly damaged, especially not under warranty

Spoilers! They travel to Shenzhen and do a collab video whit Strange Parts (the guy that made his own iphone. also made a 3,5 jack to a new iphone)

Isn't the primary issue here, that apple is refusing to send the parts required to fix it to their own apple repair shops as well as third party certified shops, supposedly because their manuals/certificate process isn't done yet? In that case, then yeah, this is totally unacceptable.

It's not under warranty and all it needs is replacement parts, which they by all means SHOULD have. If they don't have replacement parts, the only way to solve hardware issues is to replace the product with a new one, which is incredibly wasteful and fucks over anyone who breaks their product and isn't covered by warranty.

That's exactly what they do.

Doesn't surprise me with how Linus handles his gear like a freaking gorilla.

They mentioned Louis in the video so as soon as Louis is able to get his hands on iMac Pro screens they'll probably take it to him

They weren't trying to warranty it. They were trying to pay apple to repair it. Which you can do. But apple just said they can't do it. Nothing they did would have made it "non-repairable" Apple just sucks at training their own people, and having parts available apparently.

Nah fuck this shit, who the hell wants to buy something that expensive when theirs no way to fix it if it goes wrong? People here clearly didn't watch the video. They can't stand behind what they're selling and its just bad customer service.

Warranty is also irrelevant here. If you're paying top dollars you should have support for your product even if you end up paying for it.

How the fuck did he even drop it...? Was it intentional? That little zap at the top left of the display looks fake as fuck, it's like just drops it on purpose.

they show the drop in the video

wow just another typical day at LTT

I didn't say they were? Apple isn't obliged to offer non-warranty repair services. That in and of itself isn't really a problem; the problem comes in where Apple actively dissuades third party repair shops (and apparently isn't offering certifications fast enough for their authorized repair shops), leaving you with no repair options at all.

Linus said he's going to Shenzhen a few weeks ago. While it might be a fun joke, linus tech tips have gone validate monitor's performances for reviews so if they're able to find someone there to replace it then test it. Would be a really interesting video. Also in general to this thread, California Right to Repair Act sounds like the congressman really got pissed off at apple. Here's the link to the proposed legislation. https://a13.asmdc.org/press-releases/20180307-eggman-introduces-legislation-create-right-repair-electronics Rossman's response to that. https://www.youtube.com/watch?v=FaR593TrXf8

Apple's stance on everything "Throw it away and buy a new one" *claps* Yeah, like spending another $6,300 CAD makes sense.

I know, I watched it. The way he dropped it just looks super weird.

Whether you opened it or not, that doesn't matter. The Magnuson-Moss Warranty Act states that companies are required to service devices under a warranty even if they have been tampered with. It is up to the manufacturer performing the service to determine whether or not the customer's tampering caused problems with the device. It's easy to just reject it, but that's not abiding by that act. I mean, I can put a new fuel pump in my car, and if later on there's a recall for an engine problem, my vehicle's manufacturer is legally obligated to provide that service to me, free of charge. Linus opened it for a teardown video, and decided to upgrade the memory. This is a universally common "modification" to perform on a computer system. It increases device longevity and improves performance. A new RAM stick is not going to cause problems with a new display. And even if it were, it's up to Apple to determine that themselves. Not reject a repair because they don't feel like fucking with it. Besides, warranty is not even an issue here. On any Apple product, if you break the screen, the warranty is automatically breached. If you had an iPhone 6S with a broken screen during the period of time where they were doing battery recalls on those, and you wanted to get your battery replaced for free, you'd first have to pay them to replace your screen. Which is fine. You can also walk into an Apple store with an aftermarket iPhone screen and pay them to replace your battery. At least, this is what their policies are supposed to be. Whether or not the "certified genius" sitting behind the counter decides to help you is entirely up to them.

Weren't they just trying to say there hoping to reduce all waste?

I'd say it's definitely a problem that companies aren't obligated to offer repair services or at minimum replacement parts for as long they sell a product.

I'm pretty sure that was fake and edited. I highly doubt they would've recorded the drop at the time.

They were likely recording assembling and disassembling for B-Roll footage. They do that often. he was reassembling the display when it missed it's little groove and hit the table.

Linus Tech Tips is a canadian company.

I think people miss the point of trying to get a repair for the Apple product from anything official Apple which should have no problem getting the parts and repair it. Apple simply doesn't do any actual repairs, not for most parts. Thats also where Linus should have went to a 3rd party shop to begin with, its not a secret that Apple doesn't do any repairs. Especially since he met Louis Rossmann before, he could have saved weeks of having to deal with Apple. Any decent repair shop will do it just fine if they can get the part, which of course can be tricky but shouldn't be too impossible.

They addressed that in the video because they went to a 3rd party who was apple certified, no one can get the parts because Apple didn't have the training out to fix the parts nor have the replacement parts in stock/on standby to even their in house repair teams.

You've never watched Linus Tech Tips then.

As I wrote, going to Apple or anything apple certified was doomed to fail from the beginning. They need to go to an actual 3rd party shop that doesn't care about certification. Louis Rossmann himself is not certified but he would repair it just fine if he can get the part.