Outrage over death of French woman who was mocked by emergency operators - Sensationalist Headlines

The recording of an emergency call where a sick French woman is mocked by service operators has sparked an outcry in France after the woman died hours later. On December 29 last year, Naomi Musenga, 22, called emergency service SAMU in Strasbourg complaining of severe stomach pain. Musenga's family have only recently obtained a copy of the recording, France 24 reported. In the recording, Musenga can be heard saying in a weak voice, "It hurts all over" and "I'm going to die". To that, a female operator replied by saying: "You're going to die, certainly, one day just like everyone else." Musenga then struggles to describe her symptoms, to which the operator responds: "If you don't tell me what's going on, I'll hang up." The operator is then heard mocking Musenga with a colleague before giving Musenga the contact details of SOS Doctors, a home doctor service. Musenga called emergency services five hours later and an ambulance was sent out but the young women died from a heart attack shortly after arriving at the hospital. An autopsy revealed Musenga had suffered multiple organ failure, Le Monde reported. The recording has sparked outrage and almost 28,000 people have signed a petition calling for a judicial inquiry into the incident to determine whether a quicker response from SAMU could have saved Musenga. The petition also calls for the two operators involved to be sacked. http://www.abc.net.au/news/2018-05-10/young-french-mother-dies-after-ambulance-call-mocked/9745956

"If you don't tell me what's going on, I'll hang up." Did someone say "court date"

Those fucking retarded operators should be jailed and banned from working for the rest of their lives anywhere other than scrubbing toilets. Pieces of shit.

hey man us toilet scrubbers don't want them either

Like a worst fear to know something is going very wrong and not be taken seriously by the only people who can help. Years ago my uncle died of metastatic cancer of a pancreas, less than a year before it was found he had been complaining about pain in the abdomen and the doc said it was just indigestion. Can't help but wonder about that. I wonder what caused the organ failure. Scary stuff

Motherfucker I scrub toilets and I wouldn't do this shit. Put them on prison details.

Not trying to defend the operator, but I've got 2 friends working in hospitals, and the staff is overworked as fuck and constantly brought down by their superiors or the patients. It's a very toxic environement to work with, and it doesn't surprise me that you get cases like this. Add to that the mutliple time a month 24h shifts, people that go to the emergency for minor stuff like a cold (happens way more often than you'd think), and you get doctors, nurses, and operators that do not care anymore about patients, they're just another number. It's a symptom of a wider problem.

You'd be in for some dirty toilets.

Literally not even close to being an excuse.

even if you call in for a cold you still shouldn't be dismissing patients imo

You push through, because the alternative is shit like this happens.

This is unfortunately also true. Every damn person you ask is going to be saying they're dying, that their pain is a 10/10, etc. If every "dying" person were dispatched emergency services there probably wouldn't be enough to go around.

Providing context doesn't mean I agree with the operator. Because sure, while puting that person in prison would be justice, stuff like that will happen again. Did the hiring process fucked up by hiring an asshole? Did the operator received 10 calls before that weren't emergency? Did the training was rushed? And there's a lot of other stuff that goes unnoticed that are as bad. Understanding why this happen in the first place is the first part of fixing the problem, while punishing people won't fix shit long term. It's all I'm saying. Right now, when you go to the emergency in France, you can get checked by someone who haven't slept in 23 hours. That's a thing that happens every day, and it doesn't seems right to me.

In a perfect world, yes. Over here, while emergency can't refuse patients, they do class them by order of priorities. If you go there for a cold, you will wait up to 10 hours in a waiting room full of sick people, because there isn't enough manpower to threat everybody. Emergencies are for what they are named after : actual emergency. If you have a cold, go see you general practitionner. It'll be quicker and easier for everybody.

Recreation of picking up a recon bot https://youtu.be/dNQs_Bef_V8?t=3

As someone who also scrubs toilets, strong no from me on working with them. Prison for the lot

Sepsis is not something you fuck around with, at all. My girlfriend was bitten by her cat, it was a small puncture hole with no blood. If she hadn't pointed to where she had been bitten, you wouldn't have known it was there. Within 3 hours her hand was swollen to twice the size, she was taken to A&E and had to undergo emergency surgery to remove infected tissue. The doctors said that had she waited an hour longer, she would've gone past the point of no return and died. If you get a cut, scratch or puncture wound and it starts to feel hot or the skin in the area is getting tighter, then go to A&E right away.

I didn't say prioritizing is a bad thing, I've seen the kind of retarded shit people can call for - but acting the way the responder did and hanging up is a bad idea

Fuck this reminds me of that guy who broke his leg and the operator just told him "jush put your leg back in place duh". The call lasted so long before the operator finally sent an ambulance that the guy's leg got infected and had to be amputated. This level of incompetence and ignorance is really disturbing.

Sounds like an issue overall in the medical system.

doctors are overworked to shit all over the world sadly

I really hope this doesn't escalate to something like a movement against operators,even if examples like this do exist.

I was reading an old article about phone operators for GPs in the UK yesterday. It goes something along the lines of: Callers expect operators to be abrupt/rude/dismissive/uncaring Operators expect callers to be hostile/misinformed Abrupt receptionists are putting patients off visiting their doctor by appearing too keen to end calls if there are no available appointments, and they’re not offering other options either, according to new research at Loughborough University . Their behaviour is believed to lead to higher numbers of patients opting to go to A&E instead. But one former practice manager, who ran a surgery for more than 20 years in Renfrewshire, says receptionists are much maligned and face increasing stress and demands. The 59-year-old, who asked not to be named, says: “There’s a psychology involved in every call to the surgery. So its sort of a bad situation where neither side fully trusts the other made worse by general short supply of medical professionals to make appointments and the sense of urgency/pressure the callers feel when they are sick. Might not be the same in france but I expect it'd be a similar situation. For an operator it'd just take a few bad experiences to jade them to all calls and in any industry answering calls isn't the nicest experience especially when the callers want/demand something you cannot necessarily supply. That kind of environment/constant pressure would likely cause operators to tone down the empathy to each call. That's just speculation mind you

Someone calls a phone-line meant exclusively for emergencies and has difficulty communicating? Haha they're probably fine. Outstanding display of logic from the operator. They should really be held accountable for the death if the inquiry goes through.