Apple faces class action lawsuit over failing MacBook butterfly keyboards
24 replies, posted
https://9to5mac.com/2018/05/12/apple-keyboard-lawsuit/
Yeah these keyboards are shit, they have no travel and die easily
Could this force Apple to put out its own data on these keyboards' reliability?
I have had my Pro for only two months. Wonder how long the keyboard will last.
That's no Butterfly Keyboard.
https://files.facepunch.com/forum/upload/112838/39167b6a-5684-4977-a4af-7002fc17edc7/IBM_ThinkPad_701_Butterfly_04.jpg
This is a real Butterfly Keyboard, better quality too.
My L and K keys have started getting troublesome, after about 8 months of owning the thing. It doesn't bother me too much, it's usually solved by just pressing down a bit harder on the key once and then it's fine. Bugs me the fuck out when it happens though because thanks to the low key travel it's not something I notice until I read back what I've written and notice a bunch of letters are missing. Kinda made me sick of using it after a while. I still love it, and I keep it docked and stuff, but a crap keyboard is a big problem for me lol
Not only is the keyboard prone to failure, but it's also riveted into the frame so getting it out is extremely difficult, and replacement keyboards will still eventually suffer the same fate.
If you sneeze in the same room as it the space bar will break
Oh god, I've briefly used one of the macbook pros with the weird emoji touchbar thing, and holy shit the keyboard is dreadful. Even worse than your stereotypical laptop keyboards, I'm not surprised they've had faults and failures reported.
What the hell has happened with Apple over the past few years? Yeah, Apple has always done things a little bit differently to everyone else, but many of their recent decisions have been detrimental to the user experience. For example, iOS 11 is terribly unintuitive, especially when they decided to make it unnecessarily more difficult to open and close side-by-side view of apps. And removing the Wishlist feature on the App Store without replacement?
>riveted into the frame
I've never had to work on one but I'm already fuming, why in the fresh fuck would anyone do something like this?!
Apple likes to try and keep as much of their repair in house or at licensed repair shops, so they try to make it way more difficult for someone to fix it independently .
If I had to guess a rivet is probably also a really secure low-profile bond.
iFixit doesn't even bother with butterfly keyboard replacement guides anymore iirc
My macbook pro's keyboard died within a month of buying it.
It started with one key but 4 or so are effected now (some sort of circuit issue where it registers double clicks sometimes). Keys also get stuck with such minimal dirt, its a really shitty keyboard.
The thing is I know I should be able to get it repaired by apple, I just can't give up my laptop for a week for them to replace it.
Keep in mind they still sell the 2015 15” MBP, so go for that one and spec it up if you need.
they've been making choices that are detrimental to the user experience for much more than just the past few years. they've always had shitty engineering practices that end up breaking within months, and if you took anything to an apple store they'd be unwilling to fix it. their warranty programs are pants on head retarded too, coming out multiple years after the product has been released and often not supporting products that were purchased closer to the product's release date, essentially fucking over customers who didn't wait to buy the product.
honestly i'd say they've been fucking it all up since the latter half of the 2000s.
The 2015 MBP is a great machine; I have one myself. Definitely glad I got it instead of a 2016 or 2017.
Unfortunately many companies have figured out that they can get away with planned obsolesce being an essential part of their business model. All of the Nokia phones and IBM thinkpads from the 90's to early-2000's are much more durable than modern devices, however most modern consumers don't care about that since new technology has much more features and is and updated so often. Especially in America, where most phone users are locked into two-year draconian payment plans for their smartphones. It's just normal nowadays to replace technology every couple years. That's why companies like Apple and Samsung get away with this.
Fuck repairing it independently, I'd hate to be the guy who has to fix it in-house!
A lot of the time, they simply make it so difficult to repair that they don't even do it in-house. usually third party shops are the only places that attempt a lot of kinds of repairs, and even then apple does its best to sabotage those shops by doing things like pushing firmware updates to disable completely functional, identical parts just because it wasnt an "official repair"
The best "fuck you" moment from Apple is your off brand lightning cord working just as well as an apple one until your phone gives the "Hey we noticed this cord isnt an Apple one, it may not work" message and instantly the cord stops working on that phone for good
Please don't compare apple to samsung like that. At least samsung makes sure that you can get and buy the parts for the phone you want to service while apple tries their hardest that as hard as possible and even makes that obvious in the design of their products. Absolute pure evil.
Imagine a company so petty that they put DRM on wires.
This guy is a fucking hero.
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