Wife having problems loading games on her pc.

[Dopy]

So my wife's having an odd issue with her computer.

Every so often, when loading a game. It will just flat out refuse to work.

Overwatch for example: It'll take 5 minutes to load into the main menu, then she can't load into a match. or if she does, player models are invisible and load incredibly slow. Custom matches just stay on the team screen and refuse to load.

On FFXIV: The game will load extremely slowly, then once she's logged in the game will either just freeze up, or just take ages to load in between zones and everything feels laggy/unresponsive.

I have tried defragging the hard drive with defraggler but after running it for 2 nights straight it's only 40% done defragging at 22% total fragments (at the start).
My own pc on the other hand also was around 20% fragmented and my defragging was done in one night.

I have checked her drive with crystaldisk and it's showing no issues what so ever.

This is the drive she has: Western Digital Black WD1002FAEX 1TB 7200 RPM 64MB Cache SATA 6...

And here are some pics:

https://raptorasystems.online/upload/35417755_1332248576908011_8634792063663079424_n.png

https://raptorasystems.online/upload/35417642_1332248673574668_4172044838067240960_n.png

[vlad]

Have you tried running a error scan? My previous HDD had similar symptoms until it got too slow to use. SMART data was fine, but running a error scan revealed that it was in pretty bad shape after all.

http://www.hdtune.com/

I used this program. No need to purchase unless you really need it later, the free trial should be more than enough to diagnose the disk. You could also try running Windows' own error checking tool which I assume does a similar job to HDTune.

https://pred.me/pics/explorer_2018-06-18_00-08-58.png

[Dopy]

Tried the built in windows one. Said no errors were found.

[MediocreSpine]

Download Process Monitor and check what accesses the hard disk.

Process Monitor

[Dopy]

How would I check which process is accessing that specific drive?

[vlad]

I'm not sure how different HDTune and Windows' own tool works but I have read that they can give different results. It might be unneccesary but I'd recommend giving HDTune a go as well just to be certain that there's nothing wrong. There is a completely free variant of it as well which offers the same error scanning feature.

[MediocreSpine]

Add a filter via Filter -> Filter... -> Display entries matching these conditions "Path begins with <your drive letter>:".

Also, it's useful to activate autoscroll and just let it run while she loads a game (fourth symbol).

[Dopy]

Will give it a try, thanks!