Costco ordered to pay 775K to deaf employee fired for being "loud and agressive" - Sensationalist Headlines

https://www.miaminewtimes.com/news/costco-ordered-to-pay-775000-to-deaf-miami-employee-fired-for-being-too-loud-10482114 When Christine D'Onofrio was fired in 2013, she had been working for Costco for 24 years, first at the Davie location, then in Pompano Beach. D'Onofrio, who is deaf, says she spent the previous year begging the company to better accommodate her disability. Instead, she claims she repeatedly got in trouble for being "loud and aggressive" when managers tried to communicate with her. Finally, on October 23, 2013, she was told she was being fired from her job as a stocker. That time, Costco brought in an interpreter to let her know she was out of a job. Last month, a jury found the company had failed to reasonably accommodate the 48-year-old woman. She was awarded $775,000 in damages, though her attorney says she was mostly relieved that Costco was found to have broken the law. "She was fired and lost literally her entire purpose," says D'Onofrio's attorney, Chad Levy. "No spouse or kids. Costco was her life and how she would communicate with the outside world. This is not like a regular person losing a job and moving on. She had nowhere else to go." During the three-year battle in the Fort Lauderdale federal courthouse, Costco claimed D'Onofrio was fired because she couldn't control her temper. The company said it had accommodated her by installing two video phones and insisted D'Onofrio had simply refused to use them. Costco also argued that sensitivity training conducted in 2012 proved it had taken D'Onofrio's complaints seriously. But D'Onofrio said she couldn't control the volume of her voice, the video phone only worked when only one person was speaking, and one of her managers missed the sensitivity training, where he would have learned that when deaf people yell, it's not because they are angry. D'Onofrio was hired to work at Costco's Davie location in July 1989. She had no performance complaints and no need to request accommodations — she could communicate by reading lips. In 2003, she was transferred to the Pompano Beach store, where she had no issues until a new manager was hired in 2012. He would mumble and cover his mouth when he spoke, making lip-reading almost impossible. When D'Onofrio asked him to write down what he was saying, she says, he refused. After complaining to HR and higher-ups at the store, she eventually resorted to contacting Costco's CEO directly. "I have been employed with Costco for 23 years and have never been treated with such disrespect and discrimination due to my disability," she wrote. In March 2013, the company held a training and sensitivity session to show managers how to work with deaf employees. But another manager was hired soon afterward, and the problems continued. D'Onofrio was written up for being "too loud" five times between August 30 and October 18. She was also suspended three times and placed in employee counseling, where a video phone was used. After her firing, D'Onofrio applied to around 100 jobs. She didn't hear back from any of them. Finally, she sued Costco for disability discrimination, failure to accommodate, and retaliation. Jurors on June 11 decided that Costco failed to reasonably accommodate D'Onofrio, though they found the company did not discriminate or retaliate against her. They awarded $750,000 for emotional pain and anguish and $25,000 in punitive damages. (Costo didn't immediately return a message about whether they intend to appeal the verdict.) "Honestly, this was never about money for her," Levy says. "She is very smart with an incredible memory, but her disability limits her ceiling. Stocking at Costco was the best and highest-paying job she would attain. It took her 24 years to reach the $20.30 hourly rate."

Wow, mad respect to her for being able to do her job by reading lips despite her disability.

The manager is a piece of shit. I work in management and I have a few employees with different disabilities. Sometimes it is really hard to work with someone who has a disability one way or another. But you have to remember, they are working and putting in what is 110% percent at their level. Other employees talk shit and I have to remind them that I can only hold those with disabilities accountable to their "ceiling" per say. I cannot expect them to do something that they cannot do because of their disability. I tell the other employees who talk shit that they are expected to do more because they are not hindered and they should be thankful that they don't have a disability. What stings the most for the employees that talk shit, I tell them that the people they complain about contribute more positively to the workplace environment by being here on time daily and positive regardless of what type of day they had.

heh.

You'd be surprised how many people are hostile to others only because of their disabilities. There have been a few people in my life who have hated me simply for being autistic. It's a cancer that needs to die. No idea where it started but it has to stop.

Sounds less like Costco and more of just shit middle management. Glad she was accommodated for that bs though.

Here's hoping that another Costco store or something equivalent to that ends up hiring her. If her not getting a callback from the 100 jobs she applied to is any indication, she's likely pretty fucking screwed.

The 'survival of the fittest' egotism based ideologies just need to die.

My therapist says that reality TV shows like Survivor and The Apprentice is part of the reason this sort of mindset is prevalent in America. Wouldn't know for sure, but I can see where she's coming from.

I think they're more symptom than cause. The cause is mired deep within the individualistic roots that america has possessed since it's inception.

Man covering his mouth so she couldn't lip-read him, what a piece of shit

I mean why do you even do that? HOW would you even do that?

I cannot imagine how hard it must be to work retail via lipreading, mad props. I'm half-deaf (one ear I just hear fucking noise in due to a myriad of damages) and I struggle to work retail sometimes. Really soft-voiced customers often get really mad at me because I have to basically strain to hear them.

imagine being deaf, it kinda really sucks hard but you're happy and you work around it fairly well enough, you still enjoy life to your fullest. But also your asshole co-workers take advantage of you and mock your disability fuck that