Woman "disgusted" after energy company sends her password containing the N word - Sensationalist Headlines

https://www.indy100.com/article/black-woman-password-racist-energy-company-puget-sound-energy-washington-8477176 An American energy company has been accused of racism after they sent an African-American woman a password containing a racial slur. Erica Conway of Renton, Washington was trying to access her online account with Puget Sound Energy but had to request a temporary password after she forgot her original one. According to KING-TV, she clicked on the necessary button to receive a new password but the new one contained the n-word, reading 'N***aHHJ.' Speaking to Kiro 7 Erica told of the distress that the password initially caused her: It was like an emotional roller coaster. Shock, disbelief, disgusted, angry. It was just, ‘Yeah, even now I’m just kind of like I cannot believe this. I just can’t believe it. I was truly in disbelief. Because this is not normal, and this is not what a temporary password is supposed to say. When she attempted to complain about the password that had been sent to her, she found that her concerns were not being taken seriously by the member of customer service, who is said to be called Lydia. Erica says: I had said, ‘Do you guys screen out certain words?’ and Lydia was, like, ‘Yes we do.’ And I said, ‘Well, you guys didn’t screen out this word.’ And she said, ‘Why would we? I said, ‘What do you mean why would we? This is an offensive word.’ And she stated to me, ‘No one uses that word anymore.’ And I was, like, ‘Where are you living? What planet are you living on? Although a spokesperson from PSE was adamant that password was a computer error and not the fault of the staff they did still offer an apology. Janet Kim told KIRO: This was offensive, there was no question about that. We apologise to this customer, the community, for what has happened, and we are trying to do what we can to make it right. These passwords are generated automatically so they go straight from the system straight to the customers. So, it’s not able to be accessed by an employee. The New York Post reports that PSE has said that they will be launching a new system next month, that removes temporary passwords but in the meantime have taken measures to make sure their passwords will now be a random mix of numbers and letters. Erica, who is a member of the Seattle chapter of the NAACP, now wants to have a meeting with representatives from PSE to make sure that something like this doesn't happen again.

Jesus fucking christ some people.

It's almost like some people aren't aware those passwords are randomly generated.

If it was a Customer-ID or something similar that is permanently tied to your account or identity, I would agree with her. But come on, it's a temporary password that was automatically generated. Just login and change it to whatever your heart desires. Takes less than 5 minutes. Big whoop.

why isnt anyone taking me seriously!? Probably because they're right and you're stupid

Pretty much the same as getting genuinely upset if you find a bad word in your bowl of fuckin alphabet cereal

holy shit imagine if they apologized profusely and sent her a new one and it was a hard R this time

Well someone's gonna have to rewrite their password generator.

she clicked on the necessary button to receive a new password but the new one contained the n-word, reading 'N***aHHJ.' Nigg? Was that all? Or did they shorten the censored portion?

Speaking of isn't the most racist thing ever the fact that if they do have a censor list.. Someone has to come up with it... "Hey Bill what are all the most vile, disgusting words you know?"

N i g g a i think

NiggaHHJ

Imagine putting down you did IT support for an Energy company on your resume and looking kinda good without telling people you just typed nigger and etc. into a computer a lot

Regardless of it being randomly generated that customer support was fucking dumb, how the fuck can anyone say "No one uses that word anymore." as justification for a racial slur?

Uh oh, looks like someone didn't read the thread.

https://pbs.twimg.com/profile_images/892957178746748928/Uy7HEhTy_400x400.jpg

She was right to complain. Customer service was shit too. Easy solution is for the company to apologize and adjust their filters for their password generators. This would've been a non-story if the customer service reps handled it correctly.

well, I'd still probably mail them a letter or something

It's not even racist. This form of the word is thrown around so liberally in a lot of places. Unless a computer can be racist? I mean there was that one microsoft AI that turned into a nazi over night Hmm

I can only imagine people like the lady in the OP are fucking estatic when something like this happens to them because now they get to get their 15 minutes of fame and sue for distress

I mean, the story itself is benign and non-news, but i'm wondering why on earth the customer support rep would deny that the n-word is used commonly and that it's not a bad word that needs to be screened lol

I've always wondered if situations like this would happen where a randomly generated password would contain profanities that would get in the news.

computers can only display the n word if their case is black

I'd try my luck at the lottery if I get a randomly generated password like that

Customer service rep is a fool. You don't fight the customer on something like this. You apologize, agree that it should have happened, then give some lie like you're sending a ticket to IT to have it looked into. Then tell your coworkers about the crazy phone call you got with the knowledge that the random character generation will likely never hit jackpot again while you're working there.

Okay yeah I get that it was offensive but jesus calm down.

Calm down there bud, you might get poached by a password generating farm.

Brb, suing Valve for giving me: GAYFG auth code.

Yeah, seriously, what was this customer service rep taught? This was possibly the dumbest approach that could have possibly been taken

Or maybe she's one of those people that thinks computers are operated by fairies and getting told to suck it up by customer support wouldn't help it. But let's ignore any nuance and experience with that (and similar words) there might possibly be and instead assume her intend is wanting 15 minutes of fame. You could also have called her a snowflake and talked about people these days, further ignoring any kinds of nuance