Louis Rossman: Genius Bar caught ripping customer off on camera by CBC News
17 replies, posted
https://www.youtube.com/watch?v=o2_SZ4tfLns
Apple being a rip off? Whhaaatttt
Apple's marketing team tries to sell people their products. The mistake people make is thinking the "Genius bar" actually care about helping you, they're sales reps, nothing else, their goal is to make you spend as much money on Apple products as possible.
not if apple can help it
iirc they solder the ram modules and ssd to the mainboard for the sole purpose of limiting repair and upgradability
It's even worse on the newest line of T2 enabled Macbooks. The entire system is somehow encrypted down to a hardware level. If a third-party replaces something like the screen on a T2 Macbook, that Macbook is transformed into a useless brick. Whereas if Apple performed the repair, they would have to run it through an Apple-hosted diagnostic program which will pair the replacement part with the rest of the computer, and everything will work normally. This is already pretty shitty, but it gets even worse. Any data you store on a T2 enabled Macbook is completely fucked if you EVER spill liquid on it, or if some shit Apple defect crops up that renders the entire thing unbootable somehow (shame, because pretty much every Macbook has some kind of stupid problem like that).
Your data is 100% unrecoverable if the main board, for whatever reason, ceases to operate correctly. If it can't boot, you can't get your data. On non-T2 Macbooks, while the SSDs were soldered to the board, you could still recover data by using an Apple hardware tool. On these T2 ones, even that won't do any good, since everything is encrypted.
I'm glad that this sort of thing is finally building up even more traction. I'm still waiting for Apple's atrocious handling of Touch Disease to be exposed to the world. Defect that plagued thousands, if not tens of thousands if iPhone 6+ models, Apple finally acknowledged it after years of censoring Apple repair forum posts about the issue and receiving a class action lawsuit about it. Apple's "solution" to this plain and obvious defect is to charge people $150, whereby they trade in their faulty 6+ for another one that most likely has the same fault. In fact, it's been proven. The "remanufactured" 6+ phones that Apple hands out in this program contain underfill on the Meson touch controller. However there is proof that a number of these underfilled chips and boards still suffer from the same stupid defect: a broken internal trace, which is fixed with a jumper wire.
Apple's entire business model and worldview is based on the idea that nobody who buys their devices actually owns the device they bought. It's patently ludicrous especially to anyone who has familiarity with restoring vintage electronics, old electronic devices actually used to come with circuit diagrams and parts lists as standard, now Apple tries to claim those things are illegal.
And what's ironic is this business model is flipped upside down if you break your device in some way. If you walk into an Apple store with a cracked iPhone, they obviously charge you money to fix it, because a device broken from user negligence is not something that can be covered under a warranty. Every manufacturer is like this. What's interesting to think about is if the terms and conditions for the device are considered null and void if I break it, why can Apple still dictate who I turn to for a repair?
counterpoint:
if someone steals my T2 Macbook, they're going to have to work a lot harder to exfiltrate data
That person is going to be the end user 99 percent of the time, drive encryption options have existed that don't lockout the hardware. Not to mention biometrics are just shit for security, the U.S government can forcefully use your finger to unlock a device if they want.
but they're certified experts!
I love Louis Rossman. I subscribed to him a while back after seeing Linus Tech Tips' video on how shitty Macs are to repair. I hate Apple with a burning passion, and not just because they have made the same shitty model of phone with tiny incremental changes whilst Android devices have done some awesome stuff. I personally like to have a choice in how my OS runs.
This right here is the worst thing about Apple. Because their horrible practices turn profit, they spread.
I know a lot of people who have been burned by how Apple treats their consumers.
Most of them switch after that, but people who stick with Apple afterwards probably just deserve it.
Let’s excuse Microsoft and the rest of the industry for adopting shoddy business practices, Apple made them do it! It’s only fair; when Sony and Nintendo adopted paid online, didn’t you just hate Microsoft?
This is exactly the kind of mental gymnastics that saves Apple from blame in many eyes.
Countercounterpoint: the meth junkie that steals your MacBook doesn't give a shit about your data
