• Banned
    4 replies, posted
My gmail account was hacked about a month ago and automatically after my steam account was hacked and I was banned from rust. The hacker's email was .RU belonging to russia I was able to recover my steam account but I'm still banned from rust. What can I do in this case?
READ THIS concerning EAC bans/VAC bans/Game bans/developer bans/.. This was one of the green thread right near the new thread button. Just know that the odds of getting it overturned are extremely low. Anyone can claim their account was hacked, and if it actually was it's sort of the account owners fault for not securing it properly or falling for a scam.
I have all the mails with which I communicate with the support of steam in which I recovered the account that does not serve as enough proof?
Not saying you're lying, but it's pretty easy to fake emails
You are responsible for your account security. Bans incurred while your account were compromised stay. It sucks but anyone could fake being hacked to get out of a valid ban so that means no exceptions. The hackers ruin it for everyone, that's why the punishment is severe. I would contact EAC and ask them if the ban covers your HWID or just the hacker's. That's important to know because if EAC didn't ban your hardware, just your account, a new Steam account and a new copy of Rust and you'll be golden, and this time enable SteamGuard if you have a mobile phone. If they did ban your hardware, don't bother buying another copy and save your money, because it'll just get banned again.
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