As the title says; Post things that would make your job so much easier if only the customer knew before they approached you.
I work at a call center, and here's what I wish people knew:
I have a system that goes in a very specific order and it literally won't let me proceed without specific information even if it is superfluous. I cannot skip steps. If you yell at me for not working on your location, service, or provider first, all you're doing is extending your call.
A call center employee will (probably) not be fired for whatever it is you're complaining about. At my workplace, they'll only fire you for attendance, telling you to fuck off, or refusing to help you when they can. If I told you x and that makes you upset chances are you're going to be told the same damn thing by customer service and I'll never hear about you again anyway.
This is a minor one but I do get graded on handle time so please try to have your information ready before you call me. I mean basic things. Things like membership numbers, location, model of whatever.
Yelling at me, arguing with me, and asking me why everything works the way it does will only ever extend the time you will be on the phone with me. I don't know what people think will happen, but I don't start working faster and ignoring the rules because you're upset.
Call center employees are in control of the hold button. The same way you wouldn't harass the guy who's making your food lest he spit in it, don't harass call center employees. I don't really do this, but we can in fact leave you on hold while we set up other stuff in peace and we can in fact just leave you on hold for a minute so you can chill out.
If you're driving a giant truck towing a giant trailer, you are going to be waiting a while for us to find a tow provider that can handle the weight of your service. Most won't have the equipment.
The only way to learn a call center job is to do it. Anyone you're put in touch with can be someone who's brand new and trying their best but is a little lost, even if they don't tell you (they probably CAN'T tell you they're new). Be considerate.
Being nice can get you a lot and make someone's day. In fact, you showing your appreciation literally increases my call scores. Please, show your appreciation! We'll all go out of our way to help someone who's nice and appreciative (even bend the rules if our supervisor oks it) but none of us are going to go out of our way for a dickhead.
I CAN HEAR YOU WHEN YOU THINK I CAN'T. Yes, I did in fact just hear you say to your wife that I'm a dumbass while I was muted.
"Your calls are recorded for quality assurance purposes" is not just a buzzphrase. You are being recorded. If you say something to me and then try to lie that that never happened they're going to know you're bullshitting us and they'll have hard proof of it.
ALSO: Moviegoers (and really anyone ordering drinks), a lot of cashier's side drink fountains have labels for the drinks on BOTH sides so you can see what we have. You can usually save yourself a few seconds just by glancing at it.
More importantly, I'm trying to move a line. I have had the "No we don't have Dr. Pepper, Is Mr. Pibb ok?" conversation thousands of times, and I don't care to argue with you over the merits of whether or not Pibb tastes the same as Dr. Pepper (it fucking does and I say that as a lifelong dr. pepper megafan)
I work at a restaurant. Here's what I wish customers would realize:
-The recycle bins are not also trash bins.
-When a bin has a cone over it, it means that the bin is closed, please use the other one.
-The drink flavorings are actually in the back of the restaurant and are pumped via pipes to the dispenser in the lobby. That's why you can't see us replacing it when something is out.
(i work at staples)
no, I cannot return your ink you purchased with cash/no receipt or rewards acc from 2 years ago. stop fucking yelling at me about it i literally cannot do anything
Related to above, No, I cannot return an item you bought years ago (with an old company logo even) just because it says "staples" on it. Yes, I know it came from staples. But how do I know your angry ass didn't dumpster dive it for free cash?
it's not my fucking fault you wasted time and went to staples to buy something 5 minutes before your meeting 20 miles away. Don't yell at me because you're late to your weekly ceo powwow.
Wanna be an asshole to me? cool. I have literally no obligation to help you save money. I'll gladly grab a handheld scanner and lookup your account coupons but if you're an asshole to me I probably won't.
I'm a fucking 19 year old who's paid 11 bucks an hour to stand behind a register and represent a shitty company. I am NOT the fucking embodiment of staples: the company. STOP FUCKING SCREAMING AT ME FOR SHIT I CANNOT CONTROL.
No, I am not a robot. Shit you say to me actually hurts and mocking me like an asshole is something I actually think about when I go home.
"This is why you're paid minimum wage" puts me into a special mode just for assholes like you. I'll gladly take as long as possible and do as little as possible to lower your total. Sorry not everyone can be as rich as you, Karen.
I love when you're polite and use my name. it makes me feel all warm inside
i don't choose the prices for ink stop yelling at me for them you fucking prick
Just know that every call you somehow get redirected to the engineering department of the news station because you called to complain about "where do you people get off letting a damn n*gger on TV" (yes this is a real complaint and holy shit is shit like this super common in the industry), and I do mean every call, I will probably tell you that you're a waste of perfectly good hot air before hanging up and laughing about it with my co-workers, friends, family, literally anyone who wants to hear about it. Also I usually have your name because caller ID exists and/or you told me like a fucking retard.
Like, if you call and harass me more than once I have it logged in a file, I have call recordings. If you're even remotely a public figure I can ruin you now. Who's going to vote for the city councilman who has a literal recording of him saying to put "the ugly female cunt of an anchor with the buck teeth (she doesn't have buckteeth, they never do) back in the kitchen because women don't belong in the news"?
Oh and stop calling me because cable is out. No I'm not making a trip out to your fucking hoarder shithole to fix your TV. Why? Because I don't work for the fucking cable company, I work for the NEWS STATION. Once the broadcast leaves my building and gets to the cable company, transmitter site, satelliteTV provider, whatever, it is not my fucking problem that it's not working on your end. You're the dumbass who pays for cable to watch local channels you can get for free OTA.
As a lifeguard, I sit on my ass all day. I partially want someone to drown so I can save someone for once.
i work at a vape shop to preface this
no, a picture of your id doesnt work, and neither does a school id. i need federally issued ids to even legally be able to serve you
no, i cant take a return on a non-defective product, as far as we know, thats not allowed on a legal level
no, your underage friend cant stay in because "theyre not buying anything", we have a SIGN ON THE DOOR that says no minors, no exceptions
yes, we allow testing flavors. there are literally hundreds of tanks directly in front of you that are even between you and me
no, i dont just sit here breathing flavored air all day, i have an entire shop to upkeep and customers that dont even know what theyre doing that i have to teach several times a day
no, i dont work commission, please stop treating me like im out for your money. i dont give a shit if you can "find it cheaper online", im just trying to keep you off cigarettes
yes, when i ask how youre doing, i actually care. its important to keep customer wellbeing in mind when im giving you addictive substances
no, i cant change your coil or build for you, i literally have a list of FDA regulations that specifically states that hanging in clear view
Yhe Rock-em Sock-em machine at Dave and Busters is a piece of shit and will never work properly, stop asking.
The later you call in for a any sort of roadside help the harder it is to help you. Most places close at 7 pm. If you're calling at like 6:50 pm you're gonna have like no chance of me finding anyone who's available to come out. This doesn't mean don't try to contact us but understand that service will take longer to find, we may not be able to find anything and it's actually not our fault, and we may even just tell you to call back in the morning if it isn't an emergency.
Chances are if I'm not positive about something, I've already asked my supervisor. If you don't like my result chances are he'll tell you the same. He does not want to talk to you and will not talk to you.
My supervisor gives even less of a fuck about your problems than I do. Half the time when you're giving me shit and threatening to talk to my supervisor he's over my shoulder telling me to tell you you're shit out of luck
I can't service your trailer or rv if you don't know what your trailer or rv fucking is. Stop calling and saying "I don't know, it's just a trailer". I need manufacturer and length at minimum.
Stop trying to lecture tow truck dispatchers and RV technicians on how cars and RVs work. You likely don't really know what you're talking about, dude who thinks you can't get spare rv tires as a normal person when 90 percent of RVs I handle already have spares.
At the same time, stop assuming I know everything about cars and your car in specific. People are actively driving at least 4 decades worth of cars spanning dozens of brands and hundreds of models. I can't know them all off the top of my head, and besides, if I have any doubts it's dangerous to make assumptions because it could lead to your tow provider arriving on scene to find out he doesn't have the equipment to help you.
If you're towing a trailer behind you, mention that out of the gate. Even if there's nothing wrong with it, we need to know.
I've worked at UPS for almost 5 years now, right out of HS. Not specifically customers but I just love telling people about UPS because no one knows what goes on inside.
3ish years as a package handler.
1 year as a supervisor.
3 months now in IT (I fucking made it boys)
I work at the largest UPS hub in NA. I saw dozens of planes, thousands of workers, and millions of boxes every night. Talked with the drivers, talked with pilots, talked with corporate over my time.
As a package handler:
Put as many fragile or GRANDMA'S URN stickers as you want on your box, no one cares, it's one out of 1 billion. The real life hack is to find live animal stickers, everyone treats those great.
Tape your fucking boxes correctly. Put way more tape than you think you need. Then put more.
Fuck you if you're shipping something heavy and haven't secured it inside your weak ass box. No, an entire clutch for a truck is not acceptable to be shipped in a box with no padding or reinforcement.
If stuff is missing from your package, its probably because it busted open inside the facility and recovery thought they found everything, not people stealing.
Despite working at the biggest and most advanced UPS hub, things were fucked. I regularly saw so much volume shoved through belts that weren't built to take it jam up, shut down, and destroy dozens of packages at once. This happened every night, on multiple belts, just in my relatively small work area (30ish employees out of the 2000 on night shift). Mostly it was cheap Chinese garbage knickknacks coming from Anchorage but still.
Yes I've seen dildos. I've been smacked with a pocket pussy that fell out of a literal crate of them. It's hilarious.
Security is garbage. We have to follow TSA regulations, yet our guard shack is ran by Allied Universal aka mall cops. Multiple people have accidentally brought guns into the airport, realized they fucked up, and told someone (and got fired for their honesty). A friend brought multiple .308 bullets in for 2 weeks because he switched to bringing his old range bag in. Never a word about it.
As a supervisor:
So, so many people here just for insurance. 55 year old men and women doing absolutely no work in the same positions that leave 18 year olds out of high school exhausted. How do they keep their job? Seniority, and a quite over the top union. I love unions, but our Teamsters is ridiculous. You quite literally cannot be fired over anything short of physical violence or damaging aircraft, I personally know someone who came to work drunk, passed out, and had to be taken out in an ambulance. He was back in 2 weeks. I know dozens of people who stole from packages and were back next season.
There's a really strong anti-injury mentality, which is awesome. Work safe, discourage unsafe behavior, and report all injuries immediately. Sounds great, but the pace and demands of the job meant working safe wasn't always feasible, and reporting injuries is constantly said but often if you went to management you would get a lot of "Weeeeeelllll do you reaaaally think its reportable?" As far as I know, injury statistics weren't used for much except feel good monthly reports.
Any "millenials are lazy" shit I hear about pisses me off. 90% of my employees were 18-22 and almost all of them were great. The job fucking sucks but so many people stick with it because UPS pays entirely for college here. It's part time, but you will work at least 4-5 hours every night, and you are expected to stay until the sort is done. That can sometimes be 8+ hours, a while back we had an unprecedented 12 hour sort, some people ended up walking out after around 9 but most people stayed. Imagine working a physical labor night shift where your start time changes nightly and you have no idea when you will get off, and then going to school in the morning every day. It is NOT an easy job.
Upward mobility is pretty good. I could have become a supervisor after a year or two if I wanted, but I was still figuring out what I wanted to do in life. There are lots of vertical movements to learn new jobs, and plenty of laterals as well.
Huge wealth of knowledge gap going on currently as UPS cut pensions a while back, and is encouraging early retirement. Coupled with the recent way raises were handled (old timers got shafted hard, compared to a year ago before I became a supervisor and then moved to IT, I make double, my hourly wage on par with people who have been here 20 years. Old timers got a measly $1000 bonus) lots of old timers jumping ship, now you see mainly younger people even in upper management or HR roles.
As an IT guy:
Our entire network division was outsourced to India. RIP.
Tables have turned though, all help desk, conflict escalation, and app teams are still in America. Got a call Monday from a guy in a Hong Kong airport hub, I get calls from Europe, Australia, even Middle East. Take that, India.
I have no idea how this company functions. All of our programs that run this fortune 50 company are from the 90s, maaaybe early 2000s. They break weekly and require hacky patches and workarounds. I'm just waiting for the day an entire airport shuts down because of this. I do essential job functions like transitioning all of the systems to different shifts, among other things. The hardest part of learning this was the multiple sticky notes of what to do when X Y or Z error pops up. Do you just exit out? Restart the process? Ignore it? Report it? And you've got that going on for 30 in house programs and dozens of websites. It's spaghetti code to the max.
Perfect thread, I was just thinking how we should have a job/work stories thread
Work in a restaurant.
When I say the food will take an hour, it's going to take an hour. Bitching at me 20 minutes from now when you said you were okay with that will not make the food come faster. Fuck you, there's 3 tables of 12 people ahead of you.
The name of the restaurant is on the god damn wall. If you ask me if this is the right place I will always tell you it's the bank.
We don't have an ATM. In the time it took for you to bitch at me for not having one you could have walked to the gas station at the end of the street and have been done by now.
Yes the fish is fresh. We live on a damn island.
If you want to cook your catch, then you need to bring what you caught.
Lady, we're not serving you medium rare chicken.
We don't serve liquor here, just beer and wine. Asking for different brands of vodka is not going to work.
If you're on a budget, why are you dining in?
If you're on a tight time schedule, why the fuck are you dining in?
All you can eat fish fry means the fish is fried.
if there are no appointments available, i can't magically make an appointment available.
even if i'm just saying theres no appointments available because for whatever reason an available appointment is being held, i'm telling you there is no appointments available so stop pushing me to create the time for one.
As an actor, I wish people would stop thinking "more crying means more better"
I'm a college programming teacher and grad student who marks CS assignments sometimes.
We don't look at your programs in-depth when we mark them. If we accept different languages for submissions, you will have your code read for around 60-120 seconds. If it looks like you have a lot of comments, you'll probably get a better mark. If your program is to be submitted in one language that we can run, we're going to run your program and if it looks like it works you'll get a good mark.
If you feel what you're being taught is outdated, it's because of my boss who is 60 years old and designs the curriculum. I don't have the ability to teach you more up to date things as it will step on the course lead's toes and will get me in trouble. I can advise them on course materials, but writing new content instead of recycling old content for 10 years takes effort and nobody wants to do that. I typically give out tips regarding to working in industry in class, and make sure not to write them down or publish them on the class website, as my boss can read those and will get angry if he knows I've been, you know, teaching valuable things.
Course reviews (like end-of-semester surveys) make or break jobs. Any college instructor who is new or part-time needs these to get offered a contract for the next term. If your reviews suck or you don't get enough of them, you might not get to teach any more and effectively lose your job. If your reviews are great, you're on the track to promotion to full-time. However, if you're full-time/have been there a while, course reviews do nothing at all. Either way, please fill out your teacher reviews. Every instructor reads every one.
Grad student TAs don't receive special training. Once you've taken a course once - even if it was 10 years ago - you're assumed to be qualified to answer any and all weird questions students have, and so you can be assigned to that course as a TA. If a TA doesn't know something, you either have to be honest and hope the student doesn't alert the professor to your ignorance, or you have to lie and sound like you know what you're doing. I personally do the former but I've seen a lot of people do the latter. Also, at least at my university, TAs can't be fired for being bad at being a TA as part of the graduate student union's conditions. It'd just piss off the instructor.
TAs and instructors know when you've been cheating, but it's a long process and a lot of paperwork to report a cheater, so most people typically don't bother. I report cheaters whenever I can because I think it's disgraceful and harmful to society to let them through - but that's just me.
Of the ~15% that fail classes or nearly fail classes, all but maybe 1 or 2 have never been to office hours or even sent me an email for clarification.
I work at a small convenience store doing a little bit of everything, luckily in a small town where people know if they act stupid everyone will know they did so customers are generally nice.
Still, there are things i wish everyone knew:
-If i'm rummaging through my little folder to find a fruit/vegetable, I'm looking for the PLU-code of that specific item.
Telling me the price or what kind of fruit it is will not help me. I'm like "OH AN APPLE RIGHT THANK YOU."
-Please do not stack your stuff in a pile on the treadmill, it only slows the process down.
If the belt is not moving because i'm helping the customer before you, just wait for it to start moving again instead of building a mountain.
-If you don't use the markers to separate your stuff from the person in front of you AND behind you, then you have no right to get mad at me for mixing your things up with someone else's.
I feel like there should be a few years of mandatory service-oriented employment. I was never mean to people before working here but it did give me a new perspective.
People make my job so much harder in ways they don't always notice. I'm sure i do too when i'm out buying stuff but now i'm aware of it and humbled by it.
Every now and then you see assholes be dicks to people who's job it is to help them and you just know they've never had a job like that.
No, the customers are not always right, I've stood here for weeks doing this exact thing and you think you know how to do this better than me?
Much like the OP I also work in a call centre, however we're a bit more lax as we aim for customer satisfaction mostly, we don't have targets or goals, just make the customer fucking happy.
So to start off:
We clearly state that on our returns form that returns can take UP TO 21 days, we do not get your returned item the next day, we're not Amazon.
We need your item back before we can refund or exchange your item.
No we will not accept an item back you ordered 4 fucking years ago, its outside of the returns policy, if you think arguing this will work you're a fucking moron.
Your soles dissolved/crumbled? You should have fucking worn the shoes and not left them to sit in the wardrobe for 2 years then, hydrolysis is a thing with polyurethane soles and happens with all companies that use them for shoe soles, stop blaming us for your neglect. We'll accept them back but we won't refund you them, only replace them, don't bother arguing the policy as legally we don't have to do jackshit for you, we're doing this out of the companies pocket.
No we will not accept an exchange if you mail it to one of our stores, it has to come to the main warehouse, read the fucking returns policy women.
No we will not send out an item in stock from one of our stores to be your exchange item, it has to come from the main warehouse, read the fucking returns policy women.
Don't argue with me when I've politely told you our returns policy, 9 fucking times then demand to talk to a senior staff member who tells you the exact same thing another 4 fucking times.
Don't insult me then hang up the phone, I'll just call you a cunt after and mark your account as a problem customer.
Don't try to be wise with me, our discounts only apply what the catalogues and terms state, we can not discount an item already on sale unless it specifically says otherwise.
READ THE CATALOGUE OFFER AND TERMS BEFORE CALLING US, I'M SICK OF HAVING TO EXPLAIN HOW THE DISCOUNTS WORK, THE PRICE YOU SEE IN THE CATALOGUE IS THE DISCOUNT PRICE YOU BLIND COW.
Yes we don't have a free phone number anymore. Why? Fuck if I know, I'm just customer services I have nothing to do with corporate handling.
No I can not apply an expired offer to your order, its your fault for not ordering 3 months ago before it expired.
No we do not make styles from 3 years ago, no we wont be making those styles again, stop demanding we make them again, markets change and sadly the world doesn't revolve around you, we're a company out to make money, we have to adapt to keep sales.
Courier threw your package over the fence? Sorry, we'll report it but that is about as much as we can do, don't swear and argue with me or I might not even bother reporting it.
Please just stop swearing at us, by 8pm and 7 hours of it we're close to just hanging up on you.
Yes we know the courier is bad for your area, no we can't deliver by Royal Mail, no we don't do next day delivery, read our delivery terms for gods sake before calling us.
As a grocery store clerk:
We are all overworked, poorly treated minimum wage workers and we give zero fucks about your opinions
Cashiers have the most stressful job in the store and they do not deserve to be treated like shit.
Cart pushers do NOT want to take your cart off your hands when they're already pushing a row back into the store. They are already pushing the amount they are comfortable with, they don't want extras. Don't be a lazy ass, leave your cart in the corral like everyone else. Double fuck you if you get in a cart pushers way to add your cart to their row.
The above goes double for lazy fucks who take their groceries out of their carts and leave the cart sitting around at the store entrance instead of pushing it back where they found it. If you can carry all your groceries in your hands, then you didn't need a cart.
Products that aren't frozen shouldn't be left in spots meant for holding frozen products. This should be common sense, but we still get stupid fucking lazy assholes who leave things like pineapples in the god damned freezers.
No we do not want to go to the back and fetch you a slightly fresher produce product. We're not going to let our current produce go to waste because you don't like buying your bananas when they're yellow.
If you try to leave your trash on clerk's work truck you deserve to have your ass kicked. We aren't garbage cans you lazy sloths.
Don't try chatting with us for extended periods of time. We can't stand around talking with you about non-shopping related topics for too long because we have work we're expected to do.
Don't get mad and rant at the clerks if you don't like the quality of our product. Unless it's rotting we don't give a shit and can't do anything about it. We put out whatever we are sent. Bitch at the companies who make the products.
Why do you want people to know that?
5 years of bar work, if you actually want a bartender to make your drinks stronger just be friendly, if I think you're alright and you cheekily ask for a bit more I'll sort you out but if you just come at me and say "make it strong ye?" ill just give you less
I was retail doing a bit everything in the store I worked in, including register.
The biggest thing is my willingness to help you is directly proportional to how friendly you are to me.
I'm a customer and I respect all employees with the utmost degree
hey people
STOP ASKING FOR VEAL IT'S A PAIN IN THE ASS TO CUT
me changing your brakes can not result in your engine fucking up
Yes, the table you saw in the furniture store is cheaper than ours. That's because they make hundreds of them at a time and for you we would make one. We have cheaper models that are made in a similar manner that also have only specified dimensions, but if you want some weird dimension then there's really not much I can do. We have to pay our employees that make them and the materials for a table can cost more than an entire table you were looking at in the store.
No, going directly to us, the manufacturer, doesn't mean you'll be able to buy the product cheaper. If we sold the product cheaper than the retailers, then retailers wouldn't be interested in selling our stuff. If you come to us directly and waste 3 hours of my time, only to order that exact thing elsewhere because it's 5€ cheaper *and* the delivery time is slightly shorter, then yes, you will get our product slightly cheaper and faster. But I will definitely remember you as an asshole.
And no, we won't sell it to you without tax even if you know fifteen carpenters that would. We can invoice your company and call it a desk instead of a table, but if you're insisting on not paying tax, I'd prefer if you take your business elsewhere.
Ah, fuck, I pointed out to a FamilyMart clerk that some of their products were over their expiry date. Was I wrong in doing so?
Oh, no that's appreciated. I should have specified that as well alongside the rotting bit.
If you don't know how to identify what grade your eggs are, by the way, today-you-learn: (~20 minutes long, but feel free to skip around to find the green-background slides)
Poultry Judging Workshop
No, you're actually making their job slightly easier overall if you happen to spot it, usually it'll only get flagged when they scan it at checkout.
Fast Food:
"Sorry, we're out of X." "Can't you just look in the back for me?" No, we spent the entire morning desperately looking for this item because we really don't want to be out of product and we don't want to deal with the slowdown of everyone asking why we don't have something. Sometimes the trucks don't arrive on time and sometimes there's a nationwide shortage, we can't control it and we go out of our way to transfer product from other stores.
Changing your order once you get to the window in the drive through is the most asshole thing you could possibly do to a fast food restaurant. I'm trying to keep a timer, and by the time you pull up to the window, ideally the food is ready to go. You're now screwing over every person behind you. Even if it's something as small as asking for another soda or asking for a sauce packet (which I'm supposed to charge you for, thanks), adds seconds that didn't really need to be there and really affects my average over the course of a shift.
"Wait, cheese costs money?" Yes. Yes it does. Every place that serves a burger in America does this.
Please don't order more than ~$50 in drive through at a time. Come inside if you have a giant order.
Please don't sit at the window and check your order for 2 minutes. If you pull off and come inside if there's an issue, you will get priority treatment.
Don't pull up to the speaker and IMMEDIATELY yell "HELLO?!" We know you're there because the loud beep went off. If you pull up and don't hear the loud beep, you're not on the sensor and we can't hear you no matter how much you scream.
And one thing that I don't want people to find out: When you're at the speaker box, even when we're not talking to you, we can hear every word you say. Endless entertainment.
I’ve worked a couple of positions and here are some of my gripes
As a cart pusher
Please don’t add your cart to my row while I’m pushing. Adding it to the front is not only dangerous, but I have to stop and readjust my rope to compesate for it. I’ll take on extra carts if I have time, but don’t expect it
if you’re going to leave stuff in your cart, we have a top basket that doesn’t collapse and is much easier to get stuff out of. Leaving it in the bottom just adds more work.
I don’t mind collecting your electric cart if you’re unable to bring it back, but please at least let us know you can’t bring it back.
As a photolab employee
I don’t find your order by your order number, I find it by your last name.
Your last name is whatever you had when you signed up for a membership, so it could be under your maiden name.
I don’t mind helping you with the kiosk, but I don’t have time to babysit you with all the other orders going through.
I don’t want to miss your deadlines, but sometimes I can’t always get things printed when I’m stuck at the register ringing up orders
You need to plug in the thunderbolt adapter onto the microusb in order to use the thunderbolt port with our kiosks
Your online picture orders will be printed by the time listed on the email given stop calling us.
We are not the pharmacy, the front end, the optical counter, or the bakery. Call the administrative staff if you can’t find that extension.
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