RUST, Sydney 1 server restarting every 45 minutes

[Skygamer1]

Ever since the last update, the Sydney 1 server restarts every 45 minutes. Regardless of time of day / night.
Could you please rectify asap.
It is very detrimental to gameplay and it seems that fewer people are now playing on the server.
Some of us have invested a lot of time in the current wipe and would like to see it through till the next wipe.

12/06/2016 at 10pm (AST) Server has restarted again
12/06/2016 at 10:35pm (AST) Server restarted
12/06/2016 at 11:11pm (AST) Server restarted

[Nokel]

[QUOTE=Skygamer1;50501071]Ever since the last update, the Sydney 1 server restarts every 45 minutes. Regardless of time of day / night.
Could you please rectify asap.
It is very detrimental to gameplay and it seems that fewer people are now playing on the server.
Some of us have invested a lot of time in the current wipe and would like to see it through till the next wipe.

[editline]12th June 2016[/editline]

12/06/2016 at 10pm (AST) Server has restarted again

[editline]12th June 2016[/editline]

12/06/2016 at 10:35pm (AST) Server restarted

[editline]12th June 2016[/editline]

12/06/2016 at 11:11pm (AST) Server restarted[/QUOTE]

Server has been restarting roughly every 38 minutes to 1.5 hours since about two days ago, there has also not been a helicopter since then, and basically every drop has been reset before anyone could get it, this is incredibly annoying and makes the game more or less unplayable, especially with all the griefers there are on that server...

[Skygamer1]

12/06/2016 at 11:57pm (AST) Server restarted
13/06/2016 at 12:45am (AST) Server restarted
13/06/2016 at 1:34am (AST) Server restarted

[Skygamer1]

13/06/2016 at 2:27am Server restarted

[trustinrocks]

Maybe it's being attacked like a couple other servers before.

[Space senpai]

it is pretty much a slap in the face to us who have bought the game as facepunch shows no sign of trying to fix this issue or to even let us know what is going on.

[Unclejimmema]

For one, they are test servers. They are not meant to be ordinary servers for people to play their primary game. Secondly facepunch is aware of the problem. The problem stems from the local server host, and until they can fix their stuff there's nothing anyone outside of the server provider can do to fix it.

[Skygamer1]

[QUOTE=UncleJimmema;50503116]For one, they are test servers. They are not meant to be ordinary servers for people to play their primary game. Secondly facepunch is aware of the problem. The problem stems from the local server host, and until they can fix their stuff there's nothing anyone outside of the server provider can do to fix it.[/QUOTE]

Thanks for the info, it is a public holiday in Australia today, so fix may possibly only be on Tuesday 14/06/2016.
Since it is important to have data when you test, I will continue to record the crashes.

13/06/2016 at 9:07am (AST) Server restarted
13/06/2016 at 10:21am (AST) Server restarted
did not play
13/06/2016 at 12:51am (AST) Server restarted
13/06/2016 at 1:29pm (AST) Server restarted
13/06/2016 at 2:13pm (AST) Server restarted
did not play
13/06/2016 at 7:25pm (AST) Server restarted
13/06/2016 at 8:05pm (AST) Server restarted
13/06/2016 at 9:12pm (AST) Server restarted
13/06/2016 at 9:53pm (AST) Server restarted
13/06/2016 at 10:28pm (AST) Server restarted
13/06/2016 at 11:10pm (AST) Server restarted
13/06/2016 at 11:46pm (AST) Server restarted
14/06/2016 at 12:32am (AST) Server restarted
14/06/2016 at 1:19am (AST) Server restarted
14/06/2016 at 2:17am (AST) Server restarted
14/06/2016 at 3:05am (AST) Server restarted

[Skygamer1]

14/06/2016 at 9:46am (AST) Server restarted
14/06/2016 at 10:42am (AST) Server restarted
14/06/2016 at 11:35am (AST) Server restarted
14/06/2016 at 12:38am (AST) Server restarted
14/06/2016 at 1:18pm (AST) Server restarted
14/06/2016 at 2:18pm (AST) Server restarted

[Skygamer1]

14/06/2016 at 7:33pm (AST) Server restarted
14/06/2016 at 8:10pm (AST) Server restarted
14/06/2016 at 8:43pm (AST) Server restarted
14/06/2016 at 9:20pm (AST) Server restarted
14/06/2016 at 9:48pm (AST) Server restarted
14/06/2016 at 10:22pm (AST) Server restarted
14/06/2016 at 10:55pm (AST) Server restarted

[HiDef90]

Yah, can someone pleeeeeease fix this Facepunch!

[Skygamer1]

15/06/2016 at 12:41pm (AST) Server restarted
15/06/2016 at 1:25pm (AST) Server restarted
15/06/2016 at 2:14pm (AST) Server restarted
15/06/2016 at 2:55pm (AST) Server restarted
15/06/2016 at 3:40pm (AST) Server restarted
Did not play
15/06/2016 at 6:33pm (AST) Server restarted
15/06/2016 at 7:09pm (AST) Server restarted
15/06/2016 at 7:40pm (AST) Server restarted
15/06/2016 at 8:15pm (AST) Server restarted
15/06/2016 at 8:50pm (AST) Server restarted
15/06/2016 at 9:22pm (AST) Server restarted
15/06/2016 at 9:58pm (AST) Server restarted
15/06/2016 at 10:29pm (AST) Server restarted
15/06/2016 at 11:11pm (AST) Server restarted
15/06/2016 at 11:57pm (AST) Server restarted
16/06/2016 at 12:42am (AST) Server restarted

[Skygamer1]

May we have an update / timeframe on a fix for this issue please?

16/06/2016 at 11:55am (AST) Server restarted
16/06/2016 at 1:11pm (AST) Server restarted
Did not play
16/06/2016 at 2:45pm (AST) Server restarted
Did not play
16/06/2016 at 7:17pm (AST) Server restarted
16/06/2016 at 7:51pm (AST) Server restarted
16/06/2016 at 8:31pm (AST) Server restarted
16/06/2016 at 9:41pm (AST) Server restarted
16/06/2016 at 10:26pm (AST) Server restarted
16/06/2016 at 11:35pm (AST) Server restarted
17/06/2016 at 12:19am (AST) Server restarted
Did not play
17/06/2016 at 12:22pm (AST) Server restarted
17/06/2016 at 2:27pm (AST) Server restarted
Did not play
17/06/2016 at 6:55pm (AST) Server restarted
17/06/2016 at 8:00pm (AST) Server restarted
17/06/2016 at 8:52pm (AST) Server restarted
17/06/2016 at 9:38pm (AST) Server restarted
17/06/2016 at 10:28pm (AST) Server restarted
17/06/2016 at 11:17pm (AST) Server restarted
18/06/2016 at 12:12am (AST) Server restarted

[crazzyman228]

[QUOTE=Skygamer1;50529922]16/06/2016 at 11:55am (AST) Server restarted[/QUOTE]

Btw you don't need to make crash "logs" the company handling the server can do that perfectly fine, as "UncleJimmema" said [QUOTE]For one, they are test servers. They are not meant to be ordinary servers for people to play their primary game. Secondly facepunch is aware of the problem. The problem stems from the local server host, and until they can fix their stuff there's nothing anyone outside of the server provider can do to fix it.[/QUOTE] Until the server provide can fix the issue, this thread is pointless and just spam.

[mrknifey]

[QUOTE=Skygamer1;50505185]Since it is important to have data when you test, I will continue to record the crashes.

13/06/2016 at 9:07am (AST) Server restarted
13/06/2016 at 10:21am (AST) Server restarted
did not play
13/06/2016 at 12:51am (AST) Server restarted
13/06/2016 at 1:29pm (AST) Server restarted
13/06/2016 at 2:13pm (AST) Server restarted
did not play
13/06/2016 at 7:25pm (AST) Server restarted
13/06/2016 at 8:05pm (AST) Server restarted
13/06/2016 at 9:12pm (AST) Server restarted
13/06/2016 at 9:53pm (AST) Server restarted
13/06/2016 at 10:28pm (AST) Server restarted
13/06/2016 at 11:10pm (AST) Server restarted
13/06/2016 at 11:46pm (AST) Server restarted
14/06/2016 at 12:32am (AST) Server restarted
14/06/2016 at 1:19am (AST) Server restarted
14/06/2016 at 2:17am (AST) Server restarted
14/06/2016 at 3:05am (AST) Server restarted[/QUOTE]

this is borderline passive-aggressive. they have their own logs, you are just spamming them in the guise of "helping" the team.

[foxtrotau]

Out of curiosity, if Sydney 1 is a test server, are there any official dedicated servers in Australia? (or are they all test servers?)

[mrknifey]

[QUOTE=foxtrotau;50530648]Out of curiosity, if Sydney 1 is a test server, are there any official dedicated servers in Australia? (or are they all test servers?)[/QUOTE]

functionally speaking, as long as rust is incomplete, the official servers will all more or less be testing servers. in the mean time, better to find a community server that suits your needs if you want a stable experience.

[Skygamer1]

May we have an update / timeframe on a fix for this issue please?
Or will it just stay like this until wipe?
May we have Feedback please?

18/06/2016 at 7:27pm (AEST) Server restarted
18/06/2016 at 8:02pm (AEST) Server restarted
18/06/2016 at 8:44pm (AEST) Server restarted
Did not play
18/06/2016 at 10:13pm (AEST) Server restarted
18/06/2016 at 10:49pm (AEST) Server restarted
18/06/2016 at 11:35pm (AEST) Server restarted
19/06/2016 at 12:10am (AEST) Server restarted
19/06/2016 at 12:48am (AEST) Server restarted
Did not play
19/06/2016 at 10:56am (AEST) Server restarted
Did not play
19/06/2016 at 3:47pm (AEST) Server restarted
19/06/2016 at 4:30pm (AEST) Server restarted
19/06/2016 at 5:37pm (AEST) Server restarted
19/06/2016 at 6:01pm (AEST) Server restarted
Did not play
19/06/2016 at 7:29pm (AEST) Server restarted
19/06/2016 at 8:06pm (AEST) Server restarted
19/06/2016 at 8:39pm (AEST) Server restarted
19/06/2016 at 9:15pm (AEST) Server restarted
19/06/2016 at 9:49pm (AEST) Server restarted
19/06/2016 at 10:29pm (AEST) Server restarted
19/06/2016 at 11:15pm (AEST) Server restarted
19/06/2016 at 11:59pm (AEST) Server restarted

[Deriathan]

Go to Community servers. No such issues.

[Skygamer1]

The data has been recorded.
No formal feedback has been received.
So what are the consequential behaviours?

Player numbers:
Sydney 1 = wk1 Friday & Saturday = 100 players + 20 players waiting in queue for up to 30 minutes
Sydney 1 = wk2 Friday & Saturday = 100 players + 7 players waiting in queue for up to 10 minutes
Server Restarts begin
Sydney 1 = wk3 Friday & Saturday = 20 - 30 players

Sydney 2 = wk1 Friday & Saturday = 120 players
Sydney 2 = wk2 Friday & Saturday = 110 players
Sydney 2 = wk3 Friday & Saturday = 70 - 90 players

Sydney 4 = wk1 Friday & Saturday = ? players
Sydney 4 = wk2 Friday & Saturday = ? players
Sydney 4 = wk3 Friday & Saturday = 70 - 90 players

During off peak times 10 - 20 players, about 1/3 of Sydney 2 & 4

Conclusion: many players abandoned the server

Player behaviour:
I made 4 friends with very regular players (my neighbours)
3 went to play on other servers
1 is now playing another game (a player that puts in 70 hrs a week)

What do they say:
- It is the helicopter script (we have not seen a helicopter since the trouble started)
- Memory leaks
- We get no feedback
- Facepunch: suck, don't care, want our money, etc etc
- Facepunch points the finger at the server provider and does not take accountability for it's outsourced service
- Multiplay sucks
- I'm leaving the server
- The game sucks
- Where are all the pvp players?
- The clans are gone
- Look at all the empty houses
- Haven't seen a player or heard shots in hours
- The server is dead
- I'm bored
Conclusion:
A lot of negative feelings and in-game chat that is harmful to the brand / game (People believe their own perceptions, whether the are true or not.)

Yes, the game is in development.
Current Players (Customers since they paid) don't take that into consideration.
They play the game now, and judge it by current performance.

I love the game and will continue to play it through it's life cycles.
Lets hope it retains and grows the player base as the game matures.

Still waiting for formal feedback ..... would be nice to know

20/06/2016 at 9:10am (AEST) Server restarted
Did not play
20/06/2016 at 11:12am (AEST) Server restarted
20/06/2016 at 11:57am (AEST) Server restarted
20/06/2016 at 12:42pm (AEST) Server restarted

[mrknifey]

i think you need to take a walk outside; you seem way too invested in a video game.

[Unclejimmema]

Stop posting crash logs. It's a known problem, in the mean time find a community server to play on.