Before you buy or play on HFB servers. - Rust

For anyone thinking of renting or even playing on an HFB rented server I would recommend staying away from them. They have 0 customer support and our server has been down for 3 days now. Thats it, short and sweet I just wanted to put this up here since I couldn't find anything when I was looking into HFB and I want to save people time, money, and annoyance. [url]http://imgur.com/kU0Qw0K[/url] [IMG]http://imgur.com/kU0Qw0K[/IMG]

Mine has been running fine.

Running fine for me. No complaints at all.

me niether

[QUOTE=xMAXIMUSx;43615188]me niether[/QUOTE] [QUOTE='[TLB]Sinister;43615172']Running fine for me. No complaints at all.[/QUOTE] What the fuck is the point of these posts? Who gives a fuck if you two are not having any problems, the OP obviously said THEY DON'T RESPOND IN A TIMELY MANNER. If your server is up and running how would you know how the fucking customer service is??? It's not like they sit there running it for you manually. Jesus fucking christ.

HFB actually has decent support. Problem is they get DDoS a lot... Maybe you didn't submit a ticket correctly?

[QUOTE=avincent;43615464]What the fuck is the point of these posts? Who gives a fuck if you two are not having any problems, the OP obviously said THEY DON'T RESPOND IN A TIMELY MANNER. If your server is up and running how would you know how the fucking customer service is??? It's not like they sit there running it for you manually. Jesus fucking christ.[/QUOTE] The point is so that people know HFB are not bad servers, if you only saw negative comments, no one would go near them, HFB was having problems for a few hours yesterday, but it got sorted quickly and my server was back up and mods working correctly in no time at all! Its like if your mother makes a bad dinner (just assuming you live in your mothers basement, i apologise if im wrong) you will point it out, but all the times she makes a good dinner you dismiss it!

While I have not had a chance to find out whether the customer support is on par I can say that I ordered a server a few days ago and within 15 minutes it was running. The control panel is very easy to navigate and has lots of features. After the steam update yesterday my server went down so I played around a bit and found out that I had to run the server steam update and then my server came back online. Other than that it's a great host.

HFB had issues being DDosed yesterday during the day. Besides that I haven't had any issues with my server [B]OR[/B] their customer service. Make sure you are putting in tickets in the "correct" location. I'm sorry you are having problems but there is no reason to come on here and smash an entire company. They do monitor this forum as well. Hopefully they will see this and help you out.

Running fine for me, even during the DDOS support got back to me within an hour of me logging a ticket. Have not had any server issues myself, a bit of messing around getting the mods to work again yesterday after the update but that was it.

Here's why I don't like HFB. From their [URL="http://hfbservers.com/index.php/terms"]terms of service[/URL]: [quote]You also agree that you will Not attempt to slander or post negative reviews for HFBServers LLC on any online medium including but not limited to review websites, game forums, clan forums, youtube videos and more as a result of a move or load balance. In the event you dispute charges contrary to this agreement, we reserve the right to add a $150 collection chargeback fee and to refer your account or sell your debt to a third party collection agency. We also reserve the right to take further legal action against you. [/quote] Hahahaha - let's see their TOS hold up against first amendment rights. First time they try to enforce that in court they're going to get tossed on the street.

I am not an admin, however the server I play on "US WEST COAST 1" has been offline for 2 days now. i discovered this was an HFB server when testing the IP and ports 23.245.23.74:28045. I'm not sure what type of operation they are running, however, it appears that they are a bargain basement operation. I emailed them since i could not contact the server admin in hopes that they would rectify the problem should the issue be on there side or contact the admin should the problem be an administration one. Of course and expected they stated they could not correspond with me unless i was a customer; however they have not addressed the issue. Obviously they have no redundancy in place and something is screwed with their port forwarding, probably have no idea how to configure routers and switches. So, from my perspective they are crap, and as far as their terms of service, even if it would hold some water in the courts, well, since i'm not a customer, i can slander the shit out of them lol..

[QUOTE=Maximum Over;43617395]Here's why I don't like HFB. From their [URL="http://hfbservers.com/index.php/terms"]terms of service[/URL]: Hahahaha - let's see their TOS hold up against first amendment rights. First time they try to enforce that in court they're going to get tossed on the street.[/QUOTE] Just because someone said it before... Doesn't mean its right. Take the time and click on that link so you can see what it actually says.... Actual text: [quote]"We reserve the right at any time to move or load balance your game server due to changing stock levels. This only applies to game services that do NOT offer a dedicated IP. If you are on a game service that you have paid for a dedicated IP and you are load balanced or moved then we will compensate you with up but not exceeding 1 month of service as a credit to your account with HFBServers LLC. Any attempts to file paypal disputes or chargebacks as a result of a move or load balance will result in the immediate termination of your service and you authorize HFBServers LLC to attempt to collect this debt in the future. You also agree that you will Not attempt to slander or post negative reviews for HFBServers LLC on any online medium including but not limited to review websites, game forums, clan forums, youtube videos and more as a result of a move or load balance." [/quote] In terms of HFB.. I have mixed feelings about their service. They do experience DDoS issues, which results in the occasional bit of server lag. Only once has our server been taken down due to DDOS, and that was when almost every Rust server was struggling. However, sometimes it is very annoyingly placed DDoS/HFB side lag. Like yesterday, after the update... I had to wait 3-4 hours to update my server, then have my mod (oxide) released by HFB to get the server up and running back to 100%. Even though my server was running and gaining players... I couldn't run my plugins. Not too big of a deal I suppose... Would I recommend them to someone else? Maybe.

Ive been using HFB for less than a week. no major issues. Yes we did have to wait a few hours for the oxide update, but when you pick the cheapest server company you do so understanding you may have to wait sometimes because they probably have a much smaller staff

[QUOTE=Reptevian;43615023]For anyone thinking of renting or even playing on an HFB rented server I would recommend staying away from them. They have 0 customer support and our server has been down for 3 days now. Thats it, short and sweet I just wanted to put this up here since I couldn't find anything when I was looking into HFB and I want to save people time, money, and annoyance. [url]http://imgur.com/kU0Qw0K[/url] [IMG]http://imgur.com/kU0Qw0K[/IMG][/QUOTE] I can't recommend FPS too, but it seems HFB is even worse.... Oh God I was considering change to HFB, but I guess the service won't be better. I would love see Garry and Facepunch expalin to ppl how they choose this few hosting companies? It seems a lot of ppl are unhappy but the choices are very limited, so why???? why them???? I wish I could say what I think without been banned...

Would recommend FPS over HFB any day. FPS has been pretty good to me and tickets have been answered, maybe not in 5 or 10 minutes but at least in half an hour to an hour. They have done some stuff I haven't agreed with and not warning people but it ended up being fine in the end. Haven't tried the others but I am sure all of the companies are having their own issues with the game because lets be honest, the server side software does sometimes forget what it is and pause for a few seconds. I think this happens once every other day if I don't do daily restarts.

Can't wait until NFO gets Rust servers going. Their customer service is top-notch.

Same here my server nulled and they have to give me another server location any suggestion on a new server hoster?

I had some problems setting up my server at HFB, i took a bit over 24H, no big deal really. Then ran fine for 2 days and then the server center got attacked by ddos. another 24 h downtime. (Since my server is in the netherlands and using a third party then this was not aimed at HFB servers alone and they really cant be blamed) But after that, i`ve had 10 great days of up-time with no lagg or disconnects. They are not super fast to respond to at support tickets but they usually do it within 12 H.Their answers have been good explaining the situation i am in. For the price i am paying i consider myself a happy customer at the moment and would recommend them.

[QUOTE=wmdx;43617742]Just because someone said it before... Doesn't mean its right. Take the time and click on that link so you can see what it actually says[/QUOTE] Both of the quotes I posted were in their TOS. Any company who thinks they can take action against a consumer for complaining about how bad their service is doesn't get my business. And that $150 chargeback fee? Yeah, the first time that shows up in court here's how it's going to go: HFB - "Well, your honor, the defendant filed a chargeback, so we're suing for $150." Judge - "I don't understand." HFB - "It says so right here in our terms." Judge - "Did the defendant win the chargeback?" HFB - "Well, yes, but ..." Judge - "You're telling me you're attempting to capitalize on the fact that you aggravated a customer so badly that they had to resort to filing a chargeback to seek relief from your business practices?" HFG - "Well it says so in the terms, and the customer agreed to them." Judge - "Reprehensible. Dismissed with prejudice. I find in favor of the defendant's counterclaim for lost wages to be here today."

[QUOTE=meltedsniper;43615807]The point is so that people know HFB are not bad servers, if you only saw negative comments, no one would go near them, HFB was having problems for a few hours yesterday, but it got sorted quickly and my server was back up and mods working correctly in no time at all! Its like if your mother makes a bad dinner (just assuming you live in your mothers basement, i apologise if im wrong) you will point it out, but all the times she makes a good dinner you dismiss it![/QUOTE] Oh jeeze a january 2014'r pulling the mothers basement joke. That joke is probably older than you kid. Okay so you show one good example of them responding in a timely fashion, the other 2 dolts didn't, they just said DURR MUH SERVER RUNNING FINE xDD. Learn the difference 'meltedsniper'

[QUOTE=tkbaby13;43615485]HFB actually has decent support. [/QUOTE] Really? The last three times I have submitted tickets to them it took 2-4 days for them to respond depending on the severity. The most notable was when my server crashed because of Oxide and I got locked out. I submitted my ticket, and four days later they FINALLY responded to me. Four... Totally unacceptable in my opinion.

Did they have a lawyer or a 12 year old come up with this? hahahahaha [QUOTE]You also agree that you will Not attempt to slander or post negative reviews for HFBServers LLC on any online medium including but not limited to review websites, game forums, clan forums, youtube videos and more as a result of a move or load balance. In the event you dispute charges contrary to this agreement, we reserve the right to add a $150 collection chargeback fee and to refer your account or sell your debt to a third party collection agency. We also reserve the right to take further legal action against you.[/QUOTE]

[QUOTE=Maximum Over;43620015]Both of the quotes I posted were in their TOS. Any company who thinks they can take action against a consumer for complaining about how bad their service is doesn't get my business. And that $150 chargeback fee? Yeah, the first time that shows up in court here's how it's going to go: HFB - "Well, your honor, the defendant filed a chargeback, so we're suing for $150." Judge - "I don't understand." HFB - "It says so right here in our terms." Judge - "Did the defendant win the chargeback?" HFB - "Well, yes, but ..." Judge - "You're telling me you're attempting to capitalize on the fact that you aggravated a customer so badly that they had to resort to filing a chargeback to seek relief from your business practices?" HFG - "Well it says so in the terms, and the customer agreed to them." Judge - "Reprehensible. Dismissed with prejudice. I find in favor of the defendant's counterclaim for lost wages to be here today."[/QUOTE] Again, if you would read their TOS & stop trying to pull their TOS out of context you wouldn't be having this issue and struggle defending your claims.. EVERY company that provides services for money will have a policy to refute a purchase. Their practices? Load balancing is a bad practice? Really? Right. Their TOS simply states that if you want to complain about their services in a slanderous manner due to /defined/ down time, then they will no longer serve you as a costumer. Their TOS also states that if you try snaking your way out of a payment because your IP changed, their going to throw you to a collections company. So essentially is what you're saying, is that you want to return a used product because something that was clearly defined in the TOS you didn't agree with? You would understand this practice if you've ever handled business over PayPal or using credit cards. The second someone refutes something, the seller is pulled from the funds until the dispute is handled. So next time you quote a TOS, or anything for that matter. Give due separation where required. Putting a period between a paragraph's worth of information is not the right way to QUOTE something.

I find that there support is working well some of the games they support do NOT for craps sake RUST is in ALPHA and the damn mods are Shakier then a tree in a hurrricane. The DDOS attacks suck but there not the only servers hit with them. The turnaround on tickets is rough to judge they have fixed my server without responding to the ticket because the issue was bigger then just my server. Better communication would be nice but on the same note you cant really beat the price.

Actually I'd second the OP. TERRIBLE customer service. Cancelled my server, will go with a different host.

[QUOTE=wmdx;43620826]EVERY company that provides services for money will have a policy to refute a purchase. [/quote] NOT every company tries to sucker you with a $150 "chargeback fee" or whatever they call it. Makes me wonder if they get a lot of chargebacks, and if so, why are so many people demanding their money back? That part of their TOS translates to plain english as such: "If we screw you over so badly that your only option is to file a chargeback because we won't give you your money back, then we're going to threaten you with this $150 charge in the hopes that you won't go through with it ..... even though we know that no court in the US will uphold this as long as the defendant makes a show" [quote]Their TOS simply states that if you want to complain about their services in a slanderous manner due to /defined/ down time, then they will no longer serve you as a costumer.[/quote] What part of posting a truthful review is slanderous? Because their terms don't make that distinction at all - that's YOUR word, not theirs. If a customer goes on forums and says "HFBServers is a terrible company because they did some load balancing thing and caused downtime", that's their first amendment right. As long as they're posting opinion ("they're a terrible company") and facts ("they did some load balancing thing and caused downtime"), it's not defamation (by the way the word you're looking for regarding forum posts is "libelous", not "slanderous"). In fact, it's constitutionally protected speech. Judges don't like it when companies try to bully customers out of exercising their rights, be it a chargeback or posting reviews. [quote]So essentially is what you're saying, is that you want to return a used product because something that was clearly defined in the TOS you didn't agree with? [/quote] No. What I'm saying is that HFBServers has some shady terms of service and I'll never do business with them again. Why you're arguing here I have no idea, but sorry if I hurt your feelings by insulting your favorite GSP.

Mine runs great and they have been amazingly responsive. Just my 0.02

one of my good friends servers has also been down for almost 3 days now totally unplayable HFB said its a DDOS attack i find that hard to believe for 3 days DDOSing 1 persons server is kinda childish

I recently rented a server from hfb and can confirm that the support is terrible.. I complained that my server is running rust classic (no mods etc) and Is crashing on a regular basis so requested for them to fix it.. Their reply was 'make sure no mods are installed'.. I informed them for a second time that no mods are installed and now my ticket has been 'escalated' for the past 3-4 days. Load of crap.